HP TouchSmart tm2-1020tx HP TouchSmart tm2 Notebook PC - Maintenance and Servi
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- HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 1
HP TouchSmart tm2 Notebook PC Maintenance and Service Guide - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 2
or omissions contained herein. This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; on troubleshooting computer problems; and on performing computer disassembly - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 4
iv Safety warning notice ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 5
Front components ...9 Left-side components ...9 Rear components ...10 Right-side components ...11 Bottom components ...13 3 Illustrated parts catalog ...15 Service tag ...15 Computer major components ...17 Plastics Kit ...22 Mass storage devices ...23 Miscellaneous parts ...24 Sequential part number - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 6
Equipment guidelines 35 Component replacement procedures 36 Service tag ...36 Computer feet ...38 Battery ...39 Pen ...40 Hard drive ...41 WWAN module ...44 Memory module ...47 WLAN module ...50 RTC battery ...54 Top - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 7
Hard drive specifications ...89 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications 90 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications 91 7 Backup and recovery ...93 Creating recovery discs ...94 Backing up your information ...95 Using Windows Backup and Restore 96 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 8
viii ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 9
MB when system memory = 3072 MB. Dedicated video memory increases to 1695 MB when system memory = 4096MB. Support for Blu ray and/or high-definition (HD)-DVD playback with HD decode and DX10 support Graphics subsystem memory size is dynamic change 12.1-inch, WXGA (1280 × 800, 16:10 wide aspect ratio - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 10
Description 2048-MB total system memory (2048 MB × 1; 1024 MB × 2, dual-channel) 1024-MB total system memory (1024 MB × 1) ● Supports all 9.5-mm, 6.35-cm (2.5-inch) hard drives ● Serial ATA ● Supports Accelerometer hard drive protection 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 160-GB, 7200 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 11
Keyboard/pointing devices Power requirements Security Operating system Serviceability ENWW Description Intel Centrino Wireless-N 1000 802 finish Taps enabled as default TouchPad with 2 buttons and two-way scroll supports clickpad and HP-defined gestures Wacom 9.0-mm touch-screen pen 6-cell, 62 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 12
Category Description Hard drive Memory module Optical drive RTC battery WLAN module WWAN module 4 Chapter 1 Product description ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 13
2 External component identification Top components Display components Item (1) Component WWAN antennas (2)* (select models only) (2) WLAN antennas (2)* (3) Internal microphones (2) (4) Webcam light (5) Webcam (6) Speakers (2) Function Send and receive wireless signals to communicate - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 14
of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Keys Item (1) (2) Component esc key fn key (3) Windows logo key (4) Windows applications key (5) Action keys Function Displays system information when - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 15
Lights Item (1) (2) (3) Component Caps lock light Mute light Wireless light (4) TouchPad off indicator Description White: Caps lock is on. Amber: Computer sound is off. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 16
TouchPad components Item (1) Component TouchPad off indicator (2) Left TouchPad button (3) Right TouchPad button (4) TouchPad zone Function To turn the TouchPad zone on and off, quickly doubletap the TouchPad off indicator. NOTE: When the TouchPad zone is active, the light is off. Functions - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 17
section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Item (1) Component Vent (2) HDMI port (3) USB port ENWW Function Enables airflow to cool internal components. NOTE: The computer fan starts up - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 18
Item (4) (5) (6) (7) Component Function Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. Drive light Pen tether hole Pen - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 19
image counterclockwise to 4 orientations: landscape primary, portrait primary, landscape secondary, and portrait secondary. NOTE: Computers with WWAN capabilities only support landscape primary and portrait secondary orientations. ● White: The computer is on. ● Blinking white: The computer is in the - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 20
or off, but does not establish a wireless connection. NOTE: A wireless network must be set up in order to establish a wireless connection. Supports the following digital card formats: ● Memory Stick ● Memory Stick Pro ● MultiMediaCard ● Secure Digital Memory Card ● xD-Picture Card Connect optional - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 21
Bottom components Item (1) (2) Component Battery release latch Battery bay (3) Vents (4) (4) Hard drive bay (5) Memory module compartment Function Releases the battery from the battery bay. Holds the battery and contains the SIM slot. NOTE: The battery is preinstalled in the battery bay at - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 22
14 Chapter 2 External component identification ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 23
information, provide the computer serial number and model description provided on the service tag. (1) Product name: This is the product name affixed to about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Model - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 24
16 Chapter 3 Illustrated parts catalog ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 25
Computer major components ENWW Computer major components 17 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 26
Item (1) (2) (3) Description Spare part number Display assembly 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, 595299-001 microphones, fingerprint reader, WLAN antenna cables, and WWAN antenna cables 12.1-inch, WXGA, BrightView touch-screen display assembly with - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 27
Item (4a) (4b) (4c) (5) (6a) (6b) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) Description Spare part number Plastics Kit 592971-001 Display hinge cover Memory module compartment cover (includes 2 captive screws, secured with C-clips) Hard drive cover (includes 2 captive screws, - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 28
Item (18) Description Spare part number 248-MB 598856-001 1024-MB 598859-001 WLAN module Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter: ● For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and the United States 580101-001 ● For use in Afghanistan, Albania, - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 29
Item (19) (20) (21) Description Spare part number Broadcom 4312G 802.11b/g WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 30
Plastics Kit Item (1) (2) (3) Description Spare part number Plastics Kit 592971-001 Display hinge cover Memory module compartment cover (includes 2 captive screws, secured with C-clips) Hard drive cover (includes 1 rubber foot and 2 captive screws, secured with C-clips) 22 Chapter 3 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 31
Mass storage devices Item (1) (2) Description Hard drive (includes hard drive bracket and Mylar cover) 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 160-GB, 7200-rpm Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, Mylar cover, and hard drive screws) External optical - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 32
Miscellaneous parts Description AC adapter 65-W PFC AC adapter 65-W RC/V AC adapter HP protective sleeve Power cords: For use in Argentina For use in Australia For use in Brazil For use in Denmark For use in Europe, the Middle East, and Africa (excluding South Africa) For use in India For use in - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 33
Sequential part number listing Spare part number 371693-001 430958-001 463958-001 490371-001 490371-011 490371-021 490371-031 490371-061 490371-081 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-BB1 490371-D01 490371-D61 531993-001 537921-001 577170-001 580101-001 Description Wired - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 34
Spare part number 580101-002 582562-002 584128-001 584129-001 584132-001 584133-001 584134-001 584135-001 Description Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 35
Spare part number 584136-001 584137-001 584161-001 584161-031 584161-041 584161-051 584161-061 584161-071 584161-121 584161-131 584161-141 584161-161 584161-171 584161-201 584161-251 584161-281 584161-291 584161-A41 584161-AB1 584161-AD1 584161-B31 584161-BB1 584161-BG1 584161-DH1 584161-DJ1 584225- - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 36
Spare part number 584382-001 584383-001 584384-001 586021-001 594948-001 592962-001 592963-001 592964-001 592965-001 592966-001 592967-001 592968-001 592969-001 592970-001 592971-001 592972-001 592973-001 593028-001 593530-001 593531-001 593835-001 593837-001 594635-001 595298-001 595299-001 598207- - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 37
Spare part number 598859-001 599092-001 Description 2048-MB memory module (PC3, 1066-MHz) 1024-MB memory module (PC3, 1066-MHz) ENWW Sequential part number listing 29 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 38
30 Chapter 3 Illustrated parts catalog ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 39
Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you should keep only at the points designated in the maintenance instructions. ENWW Preliminary replacement requirements 31 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 40
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 41
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 42
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 43
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 44
about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number used to locate documents, drivers, and support for the computer. (5) Warranty period: This number describes the duration of - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 45
ENWW Component replacement procedures 37 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 46
Computer feet The computer feet are adhesive-backed rubber pads. There are four computer feet that adhere to the computer base enclosure. The feet (1) on the front edge of the computer are round. The feet (2) on the rear edge of the computer are oblong and wedge-shaped. The computer feet are - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 47
Battery Description 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 586021-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 48
Pen Description Pen Spare part number 593028-001 Before removing the pen, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 49
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket, hard drive connector, and Mylar cover. Description 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 160-GB, 7200-rpm Hard Drive Hardware Kit (includes hard drive bracket and hard drive screws) Spare part number 584381- - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 50
3. Lift the rear edge of the hard drive cover, and then swing it up and forward. 4. Remove the hard drive cover. NOTE: The hard drive cover is included in the Plastics Kit, spare part number 592971-001. 5. Grasp the Mylar tab on the hard drive and slide the hard drive (1) to the left to disconnect - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 51
8. Lift the shield (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. ENWW Component replacement procedures 43 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 52
WWAN module Description HSPA EV-DO WWAN module Spare part number 531993-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 53
2. Remove the two Phillips PM2.0×4.0 screws that secure the WWAN module to the system board. (The edge of the module opposite the slot rises away from the computer.) ENWW Component replacement procedures 45 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 54
3. Pull the WWAN module away from the slot at an angle and remove it. Reverse this procedure to install the WWAN module. 46 Chapter 4 Removal and replacement procedures ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 55
Memory module Description 4096-MB (DDR3, PC3, 1066-MHz) 2048-MB (DDR3, PC3, 1066-MHz) 1024-MB (DDR3, PC3, 1066-MHz) Spare part number 599092-001 598856-001 598859-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 56
3. Lift the left side of the cover, and then swing it up and to the right. 4. Remove the memory module compartment cover. NOTE: The memory module compartment cover is included in the Plastics Kit, spare part number 592971-001. 5. Pull away the retention clips on each side of the memory module to - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 57
6. Grasp the edge of the memory module, and gently pull it out of the memory module slot. Reverse this procedure to install a memory module. ENWW Component replacement procedures 49 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 58
WLAN module Description Spare part number Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter: ● For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and the United States 580101-001 ● For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 59
. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect the WLAN antenna cables from the WLAN module. NOTE: The black WLAN antenna cable is connected to the WLAN - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 60
2. Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board. (The edge of the module opposite the slot rises away from the computer.) 52 Chapter 4 Removal and replacement procedures ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 61
3. Pull the WLAN module away from the slot at an angle and remove it. Reverse this procedure to install a WLAN module. ENWW Component replacement procedures 53 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 62
RTC battery Description RTC battery (includes cable and 2-sided tape) Spare part number 592965-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 63
Top cover Description Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, and top cover bumper pads) Spare part number 592964-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 64
3. Remove the two Phillips PM2.0×4.0 screws in the battery bay that secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you. 5. Lift the front edge of the top cover (1) until it rests at an angle. 6. Release the zero insertion force (ZIF) connector to - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 65
Keyboard NOTE: The keyboard spare part kit includes a cable and 2 retention clips. Country or region Belgium Brazil Denmark, Finland, and Norway France French Canada Germany Greece Israel Italy Japan Latin America The Netherlands Spare part number 584161-A41 584161-201 584161-DH1 584161-051 584161 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 66
3. Remove the two retention clips (2) by sliding them toward the back of the top cover. 4. Turn the top cover right-side up, with the front toward you. 5. Lift the rear edge of the keyboard (1) until it rests at an angle. 6. Slide the keyboard back (2) until the four tabs on the bottom edge of the - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 67
Pen holder and eject assembly Description Pen holder and eject assembly Spare part number 592972-001 Before removing the pen holder and eject assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 68
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 593835-001. Description Bluetooth module Spare part number 537921-001 Before removing the Bluetooth module, follow these steps: 1. - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 69
Power switch board Description Power switch board (includes cable) Spare part number 592968-001 Before removing the power switch board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 70
Display assembly Description Spare part number 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, fingerprint reader, WLAN antenna cables, and WWAN antenna cables 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 71
2. Remove the two Phillips PM2.0×4.0 screws that secure the display hinge cover to the computer. 3. Turn the computer display-side up, with the rear panel toward you. 4. Open the computer display to the upright position and rotate the display (1) 90-degrees clockwise. 5. Remove the display hinge - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 72
9. Release the WLAN antenna cables (3) from the opening in the system board. 10. Release the grounding tape (1) that grounds the webcamera cable to the base enclosure. 11. Disconnect the webcamera cable (2) from the system board. 12. Release the grounding tape (1) that grounds the display panel - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 73
the base enclosure. 16. Release the WWAN antenna cables (3) from the opening in the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 17. Remove - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 74
18. Lift the display assembly (2) straight up and remove it. Reverse this procedure to install the display assembly. 66 Chapter 4 Removal and replacement procedures ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 75
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with discrete graphics subsystem and Intel Core2 SU9600 1.60-GHz processor (800-MHz 584129-001 FSB, 3-MB L2 cache, 10-W) Equipped with discrete graphics subsystem and - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 76
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WWAN module (see WWAN module on page 44) ● Memory module (see Memory module on page 47) ● WLAN module (see WLAN module on page 50) ● RTC - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 77
5. Release the power connector (3) from the base enclosure. 6. Use the hard drive connector (1) to lift the right side of the system board (2) until it rests at an angle. 7. Remove the system board (3) by sliding it up and to the right. NOTE: After removing the system board, it may be necessary to - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 78
Reverse this procedure to install the system board. 70 Chapter 4 Removal and replacement procedures ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 79
Power connector and cable Description Power connector and cable Spare part number 592967-001 Before removing the power connector and cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 80
Fan Description Fan Spare part number 592970-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 81
4. Remove the fan (3). Reverse this procedure to install the fan. ENWW Component replacement procedures 73 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 82
you. NOTE: Steps 2 and 3 apply only to computer models equipped with a discrete graphics subsystem. See steps 4 and 5 for heat sink removal instructions for computer models equipped with a UMA graphics subsystem. 2. Following the 1, 2, 3, 4, 5, 6 sequence stamped into each section of the heat sink - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 83
(2). NOTE: Steps 4 and 5 apply only to computer models equipped with a UMA graphics subsystem. See steps 2 and 3 for heat sink removal instructions for computer models equipped with a discrete graphics subsystem. 4. Following the 1, 2, 3, 4 sequence stamped into each section of the heat sink, loosen - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 84
heat sink is removed. Thermal pads are used on the PCH chip (1) and the heat sink section (2) that services it. Thermal paste is used on the processor (3) and the heat sink section (4) that services it. Replacement thermal material is included with all system board and heat sink spare part kits. 76 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 85
Reverse this procedure to install the heat sink. ENWW Component replacement procedures 77 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 86
USB/Card Reader board Description USB/Card Reader board Spare part number 592948-001 Before removing the USB/Card Reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 87
5 Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 88
then press enter. Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 89
Display system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the "Press the ESC key for - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 90
this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this section may not be supported by your computer. Main menu Select System information To do this ● View and change the system time and date. ● View identification information about the - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 91
System Configuration menu Select Language Virtualization Technology (select models only) LAN Power Saving Fan Always On Action Keys Mode Boot Options Diagnostics menu Select Primary Hard Disk Self Test Memory Test To do this Change the Setup Utility language. Enable/disable the processor - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 92
Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS To determine whether to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 93
To download a BIOS update: 1. Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain. 2. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 94
86 Chapter 5 Setup Utility (BIOS) ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 95
6 Specifications Computer specifications Metric U.S. Dimensions Depth 30.40 cm 11.97 in Width 22.30 cm 8.76 in Height (front to back) 2.63 to 3.96 mm 1.04 to 1.56 in Weight 2.15 kg 4.73 lbs Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.5 A - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 96
12.1-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 16.9 cm 26.2 cm 30.8 cm Up to 16.8 million 250:1 (typical) 200 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 97
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. ENWW Hard drive specifications 89 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 98
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Read Write BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 99
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read Write CD-DA, CD+(E)G, CD-MIDI, CDTEXT, - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 100
92 Chapter 6 Specifications ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 101
7 Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 102
to continue the disc creation process. To create a set of recovery discs: 1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation. 2. Follow the on-screen instructions. 94 Chapter 7 Backup and recovery ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 103
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically. ● - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 104
All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. NOTE: Windows includes the User Account running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back up - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 105
and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 106
f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 98 Chapter 7 Backup and recovery ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 107
8 Connector pin assignments Audio-in (microphone) Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground ENWW Audio-in (microphone) 99 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 108
External monitor Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 100 Chapter 8 Connector pin assignments ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 109
HDMI Pin Signal Pin Signal 1 TMDS data 2+ 11 TMDS clock shield 2 TMDS data 2 shield 12 TMDS clock- 3 TMDS data 2- 13 CEC 4 TMDS data 1+ 14 No connect 5 TMDS data 1 shield 15 DDC clock 6 TMDS data 1- 16 DDC data 7 TMDS data 0+ 17 Ground 8 TMDS data 0 shield 18 +5V - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 110
RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground 102 Chapter 8 Connector pin assignments ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 111
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 112
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 113
contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 114
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 115
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 116
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 108 Chapter - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 117
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 118
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 119
19, 28 bottom components 13 buttons rotate 11 wireless 12 C cables, service considerations 32 caps lock light 7 chipset, product description 1 components bottom 13 1 Display Screw Kit, spare part number 18, 28 docking support, product description 3 drive light 10 drives, preventing damage 32 - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 120
feet locations 38 spare part number 19, 38 fingerprint reader 11 fn key 6 front components 9 G graphics, product description 1 grounding equipment and methods 35 H hard drive precautions 32 product description 2 removal 41 spare part numbers 21, 23, 27, 41 specifications 89 hard drive bay 13 hard - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 121
audio 2 chipset 1 diskette drive 2 display panel 1 docking support 3 Ethernet 2 external media cards 3 graphics 1 hard drives Security menu 82 security, product description 3 service considerations 31 service tag 15, 36 serviceability, product description 3 Setup Utility Diagnostics menu - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 122
114 Index ENWW - HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 123
- HP TouchSmart tm2-1020tx | HP TouchSmart tm2 Notebook PC - Maintenance and Servi - Page 124
HP TouchSmart tm2 Notebook PC
Maintenance and Service Guide