IBM 43635gu Installation Guide - Page 73

ServerGuide, problems

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Table 4. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action I9990301 Hard disk drive boot sector error. 1. Reseat the following components, depending on the server model: v Hot-swap models: a. Hard disk drive b. SAS/SATA controller v Simple-swap models: a. Hard disk drive b. Hard disk drive cable 2. Replace the following components one at a time, depending on the server model, in the order shown, restarting the server each time: v Hot-swap models: a. Hard disk drive b. Hard disk drive backplane c. SAS/SATA controller v Simple-swap models: a. Hard disk drive b. Hard disk drive cable 3. (Trained service technician only) Replace the system board. I9990650 AC power has been restored. 1. Reseat the power cords. 2. Check for interruption of the external power. 3. Replace the power cords. ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 5. ServerGuide Setup and Installation CD Symptom Action The ServerGuide Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive. v If the startup (boot) sequence settings have been changed, make sure that the CD or DVD drive is first in the startup sequence. v If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. Chapter 5. Solving problems 59

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Table
4.
Abbreviated
list
of
POST
error
codes
(continued)
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
I9990301
Hard
disk
drive
boot
sector
error.
1.
Reseat
the
following
components,
depending
on
the
server
model:
v
Hot-swap
models:
a.
Hard
disk
drive
b.
SAS/SATA
controller
v
Simple-swap
models:
a.
Hard
disk
drive
b.
Hard
disk
drive
cable
2.
Replace
the
following
components
one
at
a
time,
depending
on
the
server
model,
in
the
order
shown,
restarting
the
server
each
time:
v
Hot-swap
models:
a.
Hard
disk
drive
b.
Hard
disk
drive
backplane
c.
SAS/SATA
controller
v
Simple-swap
models:
a.
Hard
disk
drive
b.
Hard
disk
drive
cable
3.
(Trained
service
technician
only)
Replace
the
system
board.
I9990650
AC
power
has
been
restored.
1.
Reseat
the
power
cords.
2.
Check
for
interruption
of
the
external
power.
3.
Replace
the
power
cords.
ServerGuide
problems
The
following
table
lists
problem
symptoms
and
suggested
solutions.
Table
5.
ServerGuide
Setup
and
Installation
CD
Symptom
Action
The
ServerGuide
Setup
and
Installation
CD
will
not
start.
v
Make
sure
that
the
server
supports
the
ServerGuide
program
and
has
a
startable
(bootable)
CD
or
DVD
drive.
v
If
the
startup
(boot)
sequence
settings
have
been
changed,
make
sure
that
the
CD
or
DVD
drive
is
first
in
the
startup
sequence.
v
If
more
than
one
CD
or
DVD
drive
is
installed,
make
sure
that
only
one
drive
is
set
as
the
primary
drive.
Start
the
CD
from
the
primary
drive.
Chapter
5.
Solving
problems
59