IBM 43635gu Installation Guide - Page 74

Troubleshooting, tables

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Table 5. ServerGuide Setup and Installation CD (continued) Symptom Action The ServeRAID program cannot view all installed drives or the operating system cannot be installed. v Make sure that there are no duplicate IRQ assignments. v Make sure that the hard disk drive is connected correctly. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide Make sure that the operating-system CD is supported by the ServerGuide program. See program will not start the the ServerGuide Setup and Installation CD label for a list of supported operating-system operating-system CD. versions. The operating system cannot be installed; the option is not available. Make sure that the operating-system CD is supported on the server. If the operating system is supported, no logical drive is defined (RAID servers). Run the ServerGuide program and make sure that setup is complete. Troubleshooting tables Use the following tables to find solutions to problems that have identifiable symptoms. See the Problem Determination and Service Guide on the IBM System x Documentation CD for more detailed troubleshooting information. If you cannot find a problem in these tables, run the diagnostic programs (see "Running the diagnostic programs" in the Problem Determination and Service Guide). If you have just added new software or a new optional device and the server is not working, complete the following steps before you use the troubleshooting tables: 1. Check the system-board LEDs or the LEDs on the front panel (see "System-board LEDs" on page 72). 2. Remove the software or device that you added. 3. Run the diagnostic tests to determine whether the server is running correctly. 4. Reinstall the new software or new device. 60 System x3200 Type 4362 and 4363: Installation Guide

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Table
5.
ServerGuide
Setup
and
Installation
CD
(continued)
Symptom
Action
The
ServeRAID
program
cannot
view
all
installed
drives
or
the
operating
system
cannot
be
installed.
v
Make
sure
that
there
are
no
duplicate
IRQ
assignments.
v
Make
sure
that
the
hard
disk
drive
is
connected
correctly.
The
operating-system
installation
program
continuously
loops.
Make
more
space
available
on
the
hard
disk.
The
ServerGuide
program
will
not
start
the
operating-system
CD.
Make
sure
that
the
operating-system
CD
is
supported
by
the
ServerGuide
program.
See
the
ServerGuide
Setup
and
Installation
CD
label
for
a
list
of
supported
operating-system
versions.
The
operating
system
cannot
be
installed;
the
option
is
not
available.
Make
sure
that
the
operating-system
CD
is
supported
on
the
server.
If
the
operating
system
is
supported,
no
logical
drive
is
defined
(RAID
servers).
Run
the
ServerGuide
program
and
make
sure
that
setup
is
complete.
Troubleshooting
tables
Use
the
following
tables
to
find
solutions
to
problems
that
have
identifiable
symptoms.
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD
for
more
detailed
troubleshooting
information.
If
you
cannot
find
a
problem
in
these
tables,
run
the
diagnostic
programs
(see
“Running
the
diagnostic
programs”
in
the
Problem
Determination
and
Service
Guide
).
If
you
have
just
added
new
software
or
a
new
optional
device
and
the
server
is
not
working,
complete
the
following
steps
before
you
use
the
troubleshooting
tables:
1.
Check
the
system-board
LEDs
or
the
LEDs
on
the
front
panel
(see
“System-board
LEDs”
on
page
72).
2.
Remove
the
software
or
device
that
you
added.
3.
Run
the
diagnostic
tests
to
determine
whether
the
server
is
running
correctly.
4.
Reinstall
the
new
software
or
new
device.
60
System
x3200
Type
4362
and
4363:
Installation
Guide