IBM 8862 User Manual - Page 57

Solving, problems

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Chapter 6. Solving problems This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server. If you cannot locate and correct the problem using the information in this chapter, see Appendix A, "Getting help and technical assistance," on page 59, the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD, and the "Server Support" flowchart in the front of this document. Diagnostic tools overview The following tools are available to help you diagnose and solve hardware-related problems: v POST beep codes The power-on self-test beep codes indicate the detection of a problem. - One beep indicates successful completion of POST, with no errors. - More than one beep indicates that POST detected a problem. Error messages also appear during startup if POST detects a hardware-configuration problem. See "POST beep codes" and the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for more information. v Troubleshooting charts These charts list problem symptoms and steps to correct the problems. See "Troubleshooting charts" on page 50 for more information. v Diagnostic programs and error messages The system diagnostic programs are provided in ROM. These programs test the major components of your server. See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for more information. v Light path diagnostics Use light path diagnostics to diagnose system errors quickly. See "Light path diagnostics" on page 55 for more information. POST beep codes POST emits one beep to signal successful completion. If POST detects a problem during startup, other beep codes might occur. Use the following beep code descriptions to help identify and resolve problems that are detected during startup. Note: See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for more information about the POST beep codes. Beep code Description Suggested action None Undetermined error. Call for service. 1 beep POST was completed successfully. One beep also occurs None required. after POST if you type an incorrect password. 2 beeps Undetermined error. Follow the instructions on the screen. © Copyright IBM Corp. 2003 45

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Chapter
6.
Solving
problems
This
chapter
provides
basic
troubleshooting
information
to
help
you
solve
some
common
problems
that
might
occur
while
you
are
setting
up
the
server.
If
you
cannot
locate
and
correct
the
problem
using
the
information
in
this
chapter,
see
Appendix
A,
“Getting
help
and
technical
assistance,”
on
page
59,
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
on
the
IBM
xSeries
Documentation
CD,
and
the
“Server
Support”
flowchart
in
the
front
of
this
document.
Diagnostic
tools
overview
The
following
tools
are
available
to
help
you
diagnose
and
solve
hardware-related
problems:
v
POST
beep
codes
The
power-on
self-test
beep
codes
indicate
the
detection
of
a
problem.
–
One
beep
indicates
successful
completion
of
POST,
with
no
errors.
–
More
than
one
beep
indicates
that
POST
detected
a
problem.
Error
messages
also
appear
during
startup
if
POST
detects
a
hardware-configuration
problem.
See
“POST
beep
codes”
and
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
on
the
IBM
xSeries
Documentation
CD
for
more
information.
v
Troubleshooting
charts
These
charts
list
problem
symptoms
and
steps
to
correct
the
problems.
See
“Troubleshooting
charts”
on
page
50
for
more
information.
v
Diagnostic
programs
and
error
messages
The
system
diagnostic
programs
are
provided
in
ROM.
These
programs
test
the
major
components
of
your
server.
See
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
on
the
IBM
xSeries
Documentation
CD
for
more
information.
v
Light
path
diagnostics
Use
light
path
diagnostics
to
diagnose
system
errors
quickly.
See
“Light
path
diagnostics”
on
page
55
for
more
information.
POST
beep
codes
POST
emits
one
beep
to
signal
successful
completion.
If
POST
detects
a
problem
during
startup,
other
beep
codes
might
occur.
Use
the
following
beep
code
descriptions
to
help
identify
and
resolve
problems
that
are
detected
during
startup.
Note:
See
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
on
the
IBM
xSeries
Documentation
CD
for
more
information
about
the
POST
beep
codes.
Beep
code
Description
Suggested
action
None
Undetermined
error.
Call
for
service.
1
beep
POST
was
completed
successfully.
One
beep
also
occurs
after
POST
if
you
type
an
incorrect
password.
None
required.
2
beeps
Undetermined
error.
Follow
the
instructions
on
the
screen.
©
Copyright
IBM
Corp.
2003
45