Jabra GO 6470 User Manual - Page 34
Faqs And Troubleshooting
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ENGLISH 11. FAQS AND TROUBLESHOOTING Q Why won't my headset pair with my mobile phone? A Check the following: • Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the multi-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairing mode (press and hold for 4 seconds). In pairing mode, its LED should be a constant blue color. If the headset LED is red, the headset needs charging. • Make sure that Bluetooth® is active on your mobile phone and put it into Bluetooth® pairing mode. Q Why won't my headset pair with the Jabra LINK 350 USB Bluetooth® Adapter? A Check the following: • Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the multi-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairing mode (press and hold for 4 seconds). In pairing mode, its LED should be a constant blue color. If the headset LED is red, the headset needs charging. • Make sure the Jabra LINK 350 USB Bluetooth® adapter is in pairing mode. Plug the adapter into a PC, and then press and hold the adapter button until the adapter LED turns blue. Q Why doesn't my computer detect the Jabra LINK 350 USB Bluetooth® Adapter? A Try connecting the USB Bluetooth® adapter to another USB port on the PC. Also, please note that it must be a direct connection - i.e. with no USB hub in between. Q Why doesn't the headset work with my mobile phone or softphone (PC)? A Check the following: • Make sure the headset is charged. The LED is a constant green when fully charged. • Make sure the headset is within range of the USB Bluetooth® adapter or mobile phone. • The adapter/mobile phone and the headset may no longer be paired. Q Why can I not hear anything in my headset when using my mobile phone? A Check the following: • Make sure the headset and mobile phone are paired and within range. • Increase the speaker volume on the headset by sliding your finger along the touch panel on the headset. Q My earhook/headband/neckband is broken. How do I get another one? A Contact your local Jabra supplier to place an order. Q Why do I hear a low noise in the headset when there is silence at the other end? A The headset speaker volume might be too high. To decrease the volume, slide your finger down the headset touch panel. Q Why can I not hear any sound, or listen to music from my PC, in my headset? A Check the following: • Make sure the Jabra LINK 350 is selected as the current audio device both in Windows sound control panel and in the application you are using. • Make sure the audio link to the PC is open. Right-click the Jabra Device icon in the Windows taskbar . • Make sure softphone (PC) is enabled in Jabra PC Suite. Q Does Wi-Fi interfere with Jabra GO 6470? A No. The Jabra GO 6470 uses adaptive frequency hopping, avoiding channels that are blocked by Wi-Fi. Q Is it possible to listen in on calls with the Jabra GO 6470? A The risk of unauthorized access to communication via a Bluetooth® headset is very limited. The Jabra GO 6470 uses 128-bit encryption. Q What is the range on the Jabra GO 6470? A The Jabra GO 6470 headset supports the following maximum ranges: • When connected to the Jabra LINK 350 the range is up to 100m. • When talking on (most) mobile phones the range is up to 25m. Q What is the talk time for a Jabra GO headset? A Approximately 6 hours. Talk time depends on the device the headset is connected to. JABRA GO 6470 35