Konica Minolta bizhub C650 AU-101 User Guide - Page 42

Condition, Possible cause, Remedy, Refer to the Quick Guide

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Troubleshooting 6 Condition Possible cause Remedy Scanning does not begin. Is the finger correctly positioned? Refer to the Quick Guide Authentication Unit (Biometric Type AU-101) and check how to position the finger for authentication and scanning. Correctly position the finger to be scanned on the scanner, and do not move the finger until the scanning results are received. If the area of the finger to be scanned is dirty or chapped, a correct image cannot be created and scanning may not be completed. Wash your hands and try scanning again, or try to correct chapped fingers. If the area of the finger to be scanned is too wide or too thin (outside of the finger width range of 10 mm to 25 mm), a correct image cannot be created and scanning may not be completed. Try widening your finger or inserting it deeper or less deep into the scanner. Was the multifunctional product restarted after this device was connected to it? Turn the multifunctional product off with the main power switch and temporarily disconnect the USB cable from this device or the multifunctional product before connecting it again and waiting 10 seconds before turning on the multifunctional product with the main power switch. AU-101 41

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Troubleshooting
6
AU-101
41
Scanning does not begin.
Is the finger correctly
positioned?
Refer to the Quick Guide
Authentication Unit
(Biometric Type AU-101)
and check how to position
the finger for
authentication and
scanning.
Correctly position the
finger to be scanned on
the scanner, and do not
move the finger until the
scanning results are
received.
If the area of the finger to
be scanned is dirty or
chapped, a correct image
cannot be created and
scanning may not be
completed. Wash your
hands and try scanning
again, or try to correct
chapped fingers.
If the area of the finger to
be scanned is too wide or
too thin (outside of the
finger width range of 10
mm to 25 mm), a correct
image cannot be created
and scanning may not be
completed. Try widening
your finger or inserting it
deeper or less deep into
the scanner.
Was the multifunctional
product restarted after
this device was connected
to it?
Turn the multifunctional
product off with the main
power switch and
temporarily disconnect
the USB cable from this
device or the
multifunctional product
before connecting it again
and waiting 10 seconds
before turning on the
multifunctional product
with the main power
switch.
Condition
Possible cause
Remedy