Kyocera TASKalfa 500ci KM-NET for Accounting Operation Guide Rev-1.4 - Page 29

5. Troubleshooting If trouble occurs when using Network Tool for Accounting, refer to the table below to diagnose the problem and resolve it. If the trouble persists, contact your service representative or authorized service center. Symptom Cause Remedy The application does not start. Your PC does not meet the system requirements. Upgrade your PC. For details, refer to System Requirements. Low or Out of memory. Close all unnecessary applications. The application is already running. Two instances of the application cannot be run simultaneously. No printing system is discovered. The printing system has been Start searching after the printing turned off. system has been turned on. The printing system has been Start searching after the printing removed from the network. system has been connected to the network. The printing system is operating (in the process of printing documents). Try to search for the printing system again after operation is complete. The TCP/IP settings on your PC are not configured properly. Contact your network administrator. Depending on the network router configuration, a printing system is undetectable. In some rare cases, heavy network traffic may prevent this application from detecting the printing systems. Try to search again later or contact your network administrator. The application fails to obtain the information of account or printing system. The printing system has been turned off. The printing system has been removed from the network. Turn the printing system on. Connect the printing system to the network. The application fails to add/delete accounts. The printing system is operating, such as printing a document. Try to obtain the information again after operation is complete. The printing system has been Turn the printing system on. turned off. The printing system has been Connect the printing system to the removed from the network. network. The printing system is operating, such as printing a document. Try to add/delete account again after operation is complete. The printing system is in sleep mode. Try to add/delete account again after releasing sleep mode. KM-NET for Accounting 27