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Kyocera TASKalfa 7550ci 6550ci/7550ci Operation Guide Rev-1.2011.5 - Page 475

Troubleshooting, Send error, Responding to Send Error, Cannot send via SMB.

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Troubleshooting Symptom Checkpoints Cannot send via SMB. Do the time settings for the equipment, domain server, and data destination computer differ? Is the touch panel displaying Send error.? Corrective Actions Set the equipment, domain server, and data destination computer to the same time. Reference Page - Refer to Responding to Send Error. 12-18 * You can also enter a full computer name as the host name (for example, pc001.abcdnet.com). ** You can also enter login user names in the following formats: Domain_name/user_name (for example, abcdnet/james.smith) User_name@domain_name (for example, james.smith@abcdnet) 12 12-7

Section	Page
Included Guides	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	8
To make copies	8
To print	8
To send documents	9
To send a FAX	10
Menu Map	11
Environment	25
Cautions when handling consumables	26
Other precautions	26
Laser Safety (Europe)	27
SAFETY OF LASER BEAM (USA)	28
Safety Instructions Regarding the Disconnection of Power	29
Legal Restriction on Copying/Scanning	31
Legal and Safety Information	32
Legal Information	33
Regarding Trade Names	33
Energy Saving Control Function	40
Automatic 2-Sided Copy Function	40
Paper Recycling	40
Energy Star (ENERGY STAR®) Program	40
About this Operation Guide	41
Conventions in This Guide	42
Description of Operation Procedure	42
Originals and Paper Sizes	43
Icons on the Touch Panel	43
1 Part Names	45
Operation Panel	46
Machine	48
2 Preparation before Use	51
Check the Accessories	52
Documents Contained in the Included DVD	52
Determining the Connection Method and Preparing Cables	53
Connection Example	53
Preparing Necessary Cables	54
Connecting Cables	55
Connecting LAN Cable (Optional)	55
Connecting USB Cable	57
Connecting the Power Cable	58
Power On/Off	59
Power On	59
Power Off	60
Low Power Mode and Auto Low Power Mode	61
Sleep and Auto Sleep	62
Adjusting the Operation Panel Angle	62
Switching the Language for Display [Language]	63
Setting Date and Time	64
Network Setup (LAN Cable Connection)	65
TCP/IP (IPv4) Setup (by Entering IP Addresses)	65
AppleTalk Setup	67
Installing Software	68
Installing Printer Driver in Windows	68
Installing Printer Driver in Macintosh	71
Setting TWAIN Driver	74
Setting WIA Driver	75
Command Center RX (Settings for E-mail)	76
E-mail Setting	77
Loading Paper	79
Before Loading Paper	80
Loading Paper in the Cassettes	81
Loading Paper in the Multi Purpose Tray	88
Loading Envelopes	90
Specifying Paper Size and Media (Cassette Setting)	92
Loading Originals	96
Placing Originals on the Platen	96
Loading Originals in the Document Processor	98
3 Basic Operation	101
Login/Logout	102
Enter key and Quick No. Search key	104
Using the Enter () key	104
Using the Quick No. Search () key	104
Touch Panel Display	105
Display for Originals and Paper	105
Display of keys that cannot be set	105
Original Preview	106
Selecting Color Mode	107
Copying	108
Density	109
Original Image	110
Zoom	111
Duplex	113
Collate/Offset	115
Reserve Next	117
Interrupt Copy	118
Staple	119
Punch	121
Sending	123
Send as E-mail (E-mail Addr Entry)	124
Send to Folder (Folder Path Entry)	125
Confirmation Screen of Destinations	129
Preparation for sending a document to a PC	130
Creating a Shared Folder	132
Configuring Windows Firewall (for Windows 7)	136
Specifying Destination	140
Address Book	140
One Touch Key	142
Speed Dial	142
Sending to Different Types of Destinations (Multi Sending)	142
Using the Document Box	143
What is Document Box?	143
Basic Operation for Document Box	145
Custom Box List	146
Document List	147
Viewing/Editing Box Details	148
Previewing Documents/Checking Document Details	149
User Privileges	150
Canceling Jobs	152
Canceling Jobs	152
Canceling printing from a computer	152
Quick Setup Screen	153
Functions Available for Registration in the Quick Setup Screen	153
Changing Registration	154
Program	156
Registering Programs	156
Recalling Programs	157
Editing and Deleting Programs	157
Registering Shortcuts (Copy, Send, and Document Box Settings)	158
Adding Shortcuts	158
Editing and Deleting Shortcuts	158
Using the Internet Browser	159
Using Weekly Timer	161
Checking Counter	162
Help Screen	162
4 Copying Functions	163
Original Size	164
Paper Selection	165
Selecting the Cassette	165
Selecting the Multi Purpose Tray	166
Mixed Size Originals	168
Supported Combinations of Originals	168
Selecting How to Copy Originals	170
Original Orientation	171
When placing originals on the platen	171
When placing originals on the document processor	171
Fold	173
Paper Output	175
Combine	176
2-in-1 Mode	176
4-in-1 Mode	177
Types of Page Boundary Lines	177
Margin/Centering	178
Margin on the Back Side	178
Border Erase	180
Border Erase Sheet	180
Border Erase Book	180
Individual Border Erase	180
Border Erase to Back Page	181
Booklet	182
For binding on the left side	182
For binding on the right side	182
For top binding	182
Cover	184
Form Overlay	185
Page #	186
Memo Page	188
Layout A	188
Layout B	188
Types of Page Boundary Lines	189
Poster	190
Image Repeat	191
Text Stamp	193
Bates Stamp	194
EcoPrint	196
Single Color	196
Color Balance	197
Hue Adjustment	198
One-touch Image Adjust	199
Sharpness	201
Background Density Adj.	202
Saturation	203
Prevent Bleed-thru	204
Continuous Scan	205
Auto Image Rotation	206
Negative Image	206
Mirror Image	207
Job Finish Notice	208
File Name Entry	210
Priority Override	210
Repeat Copy	211
Selecting Repeat Copy	211
Outputting Repeat Copy Jobs	211
Maximum Number of Repeat Copy Jobs Retained	212
OHP Backing Sheet	213
Blank Sheet	213
Copied Sheet	213
DP Read Action	214
5 Printing	215
Printing - Printing from Applications	216
Using a Job Box	220
Private Print	220
Proof and Hold Print Box	220
Automatic Delete Setting for Temporary Documents	220
Job Storage	221
6 Sending Functions	223
Original Size	224
Sending Size	226
Zoom	228
Centering	229
Mixed Size Originals	230
2-sided/Book Original	233
Original Orientation	234
File Format	236
File Separation	237
PDF Encryption Functions	238
Original Image	240
Density	241
Scan Resolution	242
Sharpness	243
Background Density Adj.	244
Color Selection	245
Continuous Scan	246
Prevent Bleed-thru	247
Border Erase	248
File Name Entry	250
E-mail Subject/Body	251
WSD Scan	252
(Windows 7, Windows Vista and Windows Server 2008)	252
Scanning using TWAIN	254
Job Finish Notice	257
Send and Print	258
Send and Store	258
FTP Encrypted TX	259
Text Stamp	260
Bates Stamp	261
Color Type	263
Scanning with FMU Connection	264
7 Document Box	265
Using a Custom Box	266
Creating a New Custom Box (Add/Edit Box)	266
Storing Documents (Store File)	268
Printing Documents (Print)	269
Sending Documents (Send)	271
Form Overlay from Custom Boxes (Form Overlay)	273
Editing Documents	274
Deleting Documents	277
Job Box	278
Private Print/Stored Job	278
Quick Copy/Proof and Hold	279
Repeat Copy	282
Form for Form Overlay	284
Printing Documents Stored in Removable USB Memory	286
Limitations	286
Printing (Print)	286
Saving Documents to USB Memory (Scan to USB)	288
Storing Documents (Store File)	288
Removing USB Memory	290
8 Status / Job Cancel	291
Checking Job Status	292
Available Status Screens	292
Displaying Status Screens	292
Details of the Status Screens	293
Checking the Detailed Information of Jobs	297
Checking Job History	299
Available Job History Screens	299
Displaying Job History Screen	299
Checking the Detailed Information of Histories	300
Pause and Resumption of Jobs	301
Canceling of Jobs	301
Priority Override for Waiting Jobs	302
Reordering Print Jobs	302
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	303
Device/Communication	304
Displaying Device/Communication Screen	304
Check of Device Status	304
Configuring the Devices	305
Removing the USB Memory	306
Canceling FAX Communication	306
9 Default Setting (System Menu)	307
Common Settings	308
Language	308
Default Screen	309
Sound	310
Original/Paper Settings	310
Measurement	318
Error Handling	319
Paper Output	321
Orientation Confirmation	322
Color Toner Empty Action	322
Function Defaults	322
USB Keyboard Type	336
System Stamp	337
Manual Staple	346
Customize Status Display	347
Low Toner Alert Level	347
Copy	348
Paper Selection	348
Auto Paper Selection	349
Auto % Priority	349
Reserve Next Priority	350
Preset Limit	350
Quick Setup Registration	350
Send	351
Quick Setup Registration	351
Dest. Check before Send	351
Color Type	352
Entry Check for New Dest.	352
Default Screen	353
Send and Forward	353
Document Box/Removable Memory	360
Custom Box	360
Default Setting	360
Job Box	360
Quick Setup Registration	361
Printer	362
Emulation	362
Color Setting	363
Gloss Mode	363
EcoPrint	364
Toner SaveLevel(EcoPrint)	364
Override A4/Letter	364
Duplex	365
Copies	365
Orientation	366
Form Feed Timeout	366
LF Action	367
CR Action	367
Job Name	367
User Name	368
Paper Feed Mode	368
Report	369
Print Report	369
Send Result Report	370
Sending Log History	371
Adjustment/Maintenance	373
Density Adjustment	373
Background Density Adj.	374
Drum Refresh	374
Correcting Black Lines	375
System Initialization	375
Display Brightness	376
Silent Mode	376
Auto Color Correction	376
Color Registration	376
Calibration Cycle	378
Tone Curve Adjustment	379
Calibration	379
Developer Refresh	380
Laser Scanner Cleaning	380
First Print Position	380
Date/Timer	381
Date/Time	381
Date Format	381
Time Zone	382
Auto Panel Reset	382
Low Power Timer	383
Auto Sleep	383
Auto Error Clear	384
Interrupt Clear Timer	385
Error Job Skip	385
Edit Destination (Address Book/Adding One Touch Keys)	386
Adding a Destination (Address Book)	386
Editing a Destination	390
Adding a Destination on One Touch Key (One Touch Key)	390
Sort	392
Narrow Down	392
Internet	393
Internet Browser Setting	393
Browser Preferences	393
Proxy Settings	394
Application	395
Installing Applications	395
Activating/Deactivating Application	396
Launching Applications	396
Deleting Applications	397
System Initialization	398
Restart Entire Device	398
Network	399
Host Name	399
TCP/IP	399
TCP/IP (IPv4) Setup	400
TCP/IP (IPv6) Setup	401
Protocol Detail	403
NetWare	404
AppleTalk	404
WSD Scan	405
WSD Print	405
Enhanced WSD	405
Enhanced WSD (SSL)	406
Secure Protocol	406
IPSec	409
LAN Interface	410
Restart Network	410
Interface Block Setting	411
USB Host	411
USB Device	411
Optional interface	411
Security Level	412
Document Guard	412
Data Security	414
Data Sanitization	414
Hard Disk Initialization	415
Optional Function	416
Application	416
Starting Application Use	416
Checking Application Details	417
Accessibility Display (Enlarged Touch Panel Display)	417
10 Management	419
User Login Setting	420
First User Login Administration	420
User Login	420
Login/Logout	421
Adding a User (Local User List)	423
Changing User Properties	426
Local Authorization	427
Unknown ID Job	428
Group Authorization Set.	428
Guest Authorization Set.	430
Obtain NW User Property	433
Simple Login Settings	435
Job Accounting Setting	438
First Job Accounting Setup	438
Job Accounting	438
Login/Logout	439
Adding an Account (Accounting List)	440
Managing Accounts	441
Copy/Printer Count	442
Restricting the Use of the Machine	442
Default Counter Limit	444
Counting the Number of Pages Printed	446
Print Accounting Report	450
Unknown ID Job	451
Checking and Printing Counter	451
11 Maintenance	453
Regular Maintenance	454
Toner Container Replacement	454
Waste Toner Box Replacement	457
Replacing Staples	459
Emptying the Punch Waste Box (Option)	462
Cleaning	463
Platen Cover / Glass Platen	463
Slit Glass/Dual scanning area	464
Separator	466
Transfer Roller	467
12 Troubleshooting	469
Solving Malfunctions	470
Responding when Error Messages	476
Alphanumeric	476
Responding to Send Error	486
Responding when Authentication Server Connection Error	489
Clearing Paper Jams	490
Jam Location Indicators	490
Precautions with Paper Jams	491
Cassette 1	491
Cassette 2	492
Cassettes 3 and 4	493
Multi Purpose Tray	496
Inside the Right Covers 1, 3 and 4	497
Duplex unit	499
Duplex Unit and Cassette 1	500
Fixing unit	502
Document Processor	503
Right tray	504
Bridge Unit	505
Document Finisher	506
Center-Folding Unit (Option)	511
Cassette 5 (Option)	513
Cassette 6,7 (Option)	515
Clearing a Staple Jam	519
Appendix	523
Optional Equipment	524
Overview of Optional Equipment	524
Side Feeder (3,000-sheet)	526
Side Feeder (500-sheet x 3)	526
Large Capacity Side Feeder (500, 1,500-sheet x 2)	526
Document Finisher	526
Mailbox	527
Folding Unit	527
Key Counter	528
Inserting the Key Counter	528
FAX Kit	528
Expansion Memory	528
Gigabit Ethernet Board	528
Internet FAX Kit (A)	528
Data Security Kit	528
Printed Document Guard Kit	529
Emulation Option	529
USB Keyboard	529
Copy tray (D)	529
Character Entry Method	530
Entry Screens	530
Entering Characters	532
Paper	533
Cassettes 1	533
Cassettes 2	533
Cassettes 3, 4	533
Multi Purpose tray (MP tray)	533
Basic Paper Specifications	534
Choosing the Appropriate Paper	535
Special Paper	537
Specifications	541
Machine	541
Printer	543
Scanner	544
Document Processor	544
Side Feeder (500-sheet x 3) (Option)	545
Large Capacity Side Feeder (500, 1,500-sheet x 2) (Option)	545
Side Feeder (3,000-sheet) (Option)	545
Document Finisher (Option)	546