Lenovo ThinkCentre A58e English (User guide) - Page 52

Symptom

Action

The computer beeps multiple

times before the operating

system starts.

Verify that no keys are stuck.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and

report operating-system-controlled settings that can cause hardware failures. There

are two programs preinstalled on your computer to help you diagnose computer

problems:

v

Lenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your

operating system (used when you are running the Windows operating system)

v

PC-Doctor for Rescue and Recovery (used when your Windows operating

system does not start)

Notes:

1.

You can also download the PC-Doctor for DOS diagnostic program from:

http://www.lenovo.com/support

See “PC-Doctor for DOS” on page 45 for detailed information.

2.

If you are unable to isolate and repair the problem yourself after running the

diagnostic programs, save and print the log files created by the diagnostic

programs. You will need the log files when you speak to a Lenovo technical

support representative.

Lenovo ThinkVantage Toolbox

Note:

The Lenovo ThinkVantage Toolbox program is only available on computers

preinstalled with Windows 7 from Lenovo.

The Lenovo ThinkVantage Toolbox program helps you maintain your computer,

improve computing security, diagnose computer problems, get familiar with the

innovative technologies provided by Lenovo, and get more information about your

computer. You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox

program to test devices, diagnose problems, create bootable diagnostic media,

update system drivers, and review system information.

To diagnose the computer problems by using the Lenovo ThinkVantage Toolbox

program, click

Start

→

All Programs

→

Lenovo ThinkVantage Tools

→

System

Health and Diagnostics

→

Diagnostics

. Follow the instructions on the screen.

For additional information about running the Lenovo ThinkVantage Toolbox, refer

to the Lenovo ThinkVantage Toolbox help system.

Lenovo System Toolbox

Note:

The Lenovo System Toolbox program is only available on computers

preinstalled with Windows Vista or Windows XP from Lenovo.

The Lenovo System Toolbox is a diagnostic program that works through the

Windows operating system and enables you to view symptoms and solutions for

computer problems, access the Lenovo troubleshooting center, update system

drivers, and review system information.

44

User Guide

Section	Page
Contents	5
Important safety information	7
Chapter 1. Product overview	9
Features	9
Specifications	11
Software overview	11
Software provided with your Windows operating system	11
Software provided by Lenovo	11
Lenovo ThinkVantage Toolbox	12
Lenovo System Toolbox	12
PC-Doctor for Rescue and Recovery	13
Adobe Reader	13
Antivirus software	13
Locations	14
Locating connectors on the front of your computer	14
Locating connectors on the rear of your computer	15
Locating components	17
Locating parts on the system board	18
Chapter 2. Installing or replacing hardware	19
Handling static-sensitive devices	19
Installing or replacing hardware	19
Installing external options	19
Removing the computer cover	20
Removing and reinstalling the front bezel	21
Installing or replacing a memory module	22
Replacing the hard disk drive	23
Replacing the optical drive	25
Replacing the heat sink	27
Replacing the system fan assembly	28
Replacing the ac power adapter	30
Replacing the keyboard or mouse	31
Completing the parts replacement	32
Obtaining device drivers	33
Installing security features	33
Integrated cable lock	33
Password protection	34
Erasing lost or forgotten passwords (clearing CMOS)	34
Chapter 3. Recovery information	37
Creating and using recovery media	37
Creating recovery media	37
Using recovery media	38
Performing backup and recovery operations	39
Performing a backup operation	39
Performing a recovery operation	39
Using the Rescue and Recovery workspace	40
Creating and using rescue media	41
Creating rescue media	41
Using rescue media	42
Creating and using a recovery repair diskette	42
Creating a recovery repair diskette	42
Using a recovery repair diskette	43
Installing or reinstalling device drivers	43
Setting a rescue device in the startup sequence	44
Solving recovery problems	44
Chapter 4. Using the Setup Utility	45
Starting the Setup Utility program	45
Viewing and changing settings	45
Using passwords	45
Password considerations	45
Set User Password	46
Change Supervisor Password	46
Setting, changing, and deleting a password	46
Enabling or disabling a device	46
Selecting a startup device	47
Selecting a temporary startup device	47
Selecting or changing the startup device sequence	47
Exiting from the Setup Utility program	48
Chapter 5. Updating system programs	49
Using system programs	49
Updating (flashing) BIOS from a disc	49
Updating (flashing) BIOS from your operating system	50
Chapter 6. Troubleshooting and diagnostics	51
Basic troubleshooting	51
Diagnostic programs	52
Lenovo ThinkVantage Toolbox	52
Lenovo System Toolbox	52
PC-Doctor for Rescue and Recovery	53
PC-Doctor for DOS	53
Creating a diagnostic disc	53
Running the diagnostic program from a diagnostic disc	54
Cleaning the mouse	54
Optical mouse	54
Non-optical mouse	54
Chapter 7. Getting information, help, and service	57
Information resources	57
Online Books folder	57
Lenovo ThinkVantage Tools	57
ThinkVantage Productivity Center	57
Lenovo Welcome	58
Access Help	58
Safety and Warranty	58
Lenovo Web site (http://www.lenovo.com)	58
Help and service	59
Using the documentation and diagnostic programs	59
Calling for service	59
Using other services	60
Purchasing additional services	60
Appendix. Notices	61
Television output notice	62
Trademarks	62
Index	63
A	63
B	63
C	63
D	63
E	63
F	63
G	63
H	63
I	63
K	63
L	63
M	64
N	64
O	64
P	64
R	64
S	64
T	64
U	65
V	65

Lenovo ThinkCentre A58e English (User guide) - Page 52

Diagnostic programs, Lenovo ThinkVantage Toolbox, Lenovo System Toolbox, Notes, Start, All Programs

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