Lenovo ThinkPad X30 English - Service and Troubleshooting Guide for ThinkPad X - Page 65

Appendix C. Warranty information, Warranty Period, Warranty service and support - type 2672

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Appendix C. Warranty information This appendix contains warranty information for your ThinkPad, warranty period, warranty service and support, and the IBM Statement of Limited Warranty. Warranty Period Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed or the machine type. Machine type 2672 or 2673 Country or region All Warranty period Parts - 3 years, labor - 3 years Battery pack - 1 year Warranty service and support With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM. v Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware. The following items are not covered under warranty service: v Replacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX. © Copyright IBM Corp. 2002 53

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Appendix C. Warranty information
This appendix contains warranty information for your ThinkPad, warranty
period, warranty service and support, and the IBM Statement of Limited
Warranty.
Warranty Period
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country
or region where service is performed or the machine type.
Machine type 2672 or 2673
Country or region
Warranty period
All
Parts - 3 years, labor - 3 years
Battery pack - 1 year
Warranty service and support
With the original purchase of an IBM ThinkPad, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your
reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
The following services are available during the warranty period:
v
Problem determination
- Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v
IBM hardware repair
- If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service, either on-site or at an IBM service center as
determined by IBM.
v
Engineering Change management
- Occasionally, there might be changes
that are required after a product has been shipped from IBM. In those
instances, IBM will make Engineering Changes (ECs) available that apply to
your hardware.
The following items are not covered under warranty service:
v
Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
© Copyright IBM Corp. 2002
53