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Lexmark 21Z0294 User Guide - Page 170

Are the photoconductors worn or defective?, Is there toner in the paper path?, Toner rubs off

UPC - 734646313247

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Troubleshooting 170 ARE THE PHOTOCONDUCTORS WORN OR DEFECTIVE? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. IS THERE TONER IN THE PAPER PATH? Contact Customer Support. Toner rubs off These are possible solutions. Try one or more of the following: CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. CHECK THE PAPER TEXTURE SETTING Make sure the Paper Texture setting matches the paper loaded in the tray. Toner specks These are possible solutions. Try one or more of the following: A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. IS THERE TONER IN THE PAPER PATH? Contact Customer Support.

Section	Page
Contents	2
Safety information	8
Learning about the printer	10
Printer configurations	10
Understanding the control panel	13
Installing options	15
Installing internal options	15
Available options	15
Accessing the system board to install internal options	16
Installing a memory card	17
Installing a flash memory or firmware card	18
Installing a printer hard disk	20
Installing an internal print server or port interface card	21
Reinstalling the system board	23
Attaching cables	23
Loading paper and specialty media	25
Setting the Paper Size and Paper Type	25
Configuring Universal paper settings	25
Loading the 520-sheet trays	27
Loading the 520-sheet trays	27
Using A5 or statement paper sizes	29
Loading the 867- and 1133-sheet trays	30
Using the multipurpose feeder	31
Linking and unlinking trays	34
Linking trays	34
Unlinking trays	34
Assigning a Custom Type <x> name	34
Changing a Custom Type <x> name	35
Paper and specialty media guide	36
Paper guidelines	36
Paper characteristics	36
Unacceptable paper	37
Selecting paper	37
Selecting preprinted forms and letterhead	37
Using recycled paper	38
Using letterhead	38
Using transparencies	40
Using envelopes	40
Using labels	41
Using card stock	41
Storing paper	42
Supported paper sizes, types, and weights	42
Paper sizes supported by the printer	42
Paper types and weights supported by the printer	44
Paper types and weights supported by the finisher	44
Supported finishing features	45
Printing	48
Installing printer software	48
Printing a document from Windows	48
Printing a document from a Macintosh computer	48
Printing confidential and other held jobs	48
Holding jobs in the printer	48
Printing confidential and other held jobs from Windows	49
Printing confidential and other held jobs from a Macintosh computer	50
Printing from a USB flash memory device	51
Printing information pages	52
Printing a menu settings page	52
Printing a network setup page	52
Printing a font sample list	53
Printing a directory list	53
Printing the print quality test pages	53
Canceling a print job	54
Canceling a print job from the control panel	54
Canceling a print job from the Windows taskbar	54
Canceling a print job from the Windows desktop	54
Canceling a print job from Mac OS 9	54
Canceling a print job from Mac OS X	55
Printing in black and white	55
Using Max Speed and Max Yield	55
Clearing jams	56
Avoiding jams	56
Understanding jam numbers and locations	56
200–203 paper jams	58
230–231 paper jams	58
241 paper jam	60
242–244 paper jams	61
250 paper jam	64
280–282 paper jams	65
283–284 and 287–288 paper jams	66
284–286 paper jams	68
289 staple jam	69
Understanding printer menus	73
Menus list	73
Supplies menu	74
Paper menu	75
Default Source menu	75
Paper Size/Type menu	75
Configure MP menu	77
Substitute Size menu	78
Paper Texture menu	78
Paper Loading menu	79
Custom Types menu	80
Universal Setup menu	80
Bin Setup menu	81
Reports menu	82
Reports menu	82
Settings menu	84
Setup menu	84
Finishing menu	88
Quality menu	90
Utilities menu	93
PDF menu	95
PostScript menu	96
PCL Emul menu	96
PPDS menu	99
HTML menu	100
Image menu	101
Security menu	102
Network/Ports menu	102
TCP/IP menu	102
IPv6 menu	103
Wireless menu	104
Standard Network and Network <x> menus	104
Standard USB and USB <x> menus	106
Serial <x> menu	107
NetWare menu	110
AppleTalk menu	110
LexLink menu	111
USB Direct menu	111
Help menu	111
Understanding printer messages	112
List of status and error messages	112
Activating Menu Changes	112
Activating PPDS Mode	112
Bin <x> Full	112
Busy	112
Calibrating	112
Cancel not available	112
Canceling	112
Change <src> to <x>	112
Check <src> guides	113
Clearing job accounting statistics	113
Close cover <x>	113
Close door <x>	113
Copies	113
Deactivating PPDS Mode	113
Defragmenting Flash DO NOT POWER OFF	113
Delete/Delete all/Delete all confidential jobs	113
Deleting	114
Disabling DLEs	114
Disabling Menus	114
Disk Corrupted. Reformat?	114
Disk recovery x/y XX% DO NOT POWER OFF	114
Empty hole punch box	114
Enabling Menus	114
Encrypting disk x/y XX% DO NOT POWER OFF	114
Enter PIN	115
Enter PIN to lock	115
Error reading USB drive	115
Flushing buffer	115
Formatting Disk x/y XX% DO NOT POWER OFF	115
Formatting Flash DO NOT POWER OFF	115
Incorrect orientation	115
Insert hole punch box	115
Insert Tray <x>	115
Internal System Error, Reload Bookmarks	116
Internal System Error, Reload Security Certificates	116
Invalid Engine Code	116
Invalid file format	116
Invalid Network Code	116
Invalid PIN	116
Load manual feeder with <x>	116
Load <src> with <x>	117
Load staples <x>	117
Menus are disabled	117
Network/Network <x>	117
No held jobs	117
No jobs to cancel	117
No recognized file types	117
Power Saver	118
Printer locked, enter PIN to unlock	118
Printing	118
Programming disk DO NOT POWER OFF	118
Programming flash DO NOT POWER OFF	118
Programming System Code DO NOT POWER OFF	118
Reading USB drive DO NOT REMOVE	118
Ready	118
Remote Management Active DO NOT POWER OFF	119
Remove paper from all bins	119
Remove paper from standard bin	119
Remove paper from bin <x>	119
Resetting the printer	119
Restore Held Jobs?	119
Restoring Factory Defaults	119
Restoring Held Job(s) x/y	119
Serial <x>	120
Some held jobs were not restored	120
Some held jobs will not be restored	120
Standard Bin Full	120
Staples <x> empty or misfed	120
Staples <x> low or missing	120
Submitting Selection	120
Tray <x> Empty	120
Tray <x> Low	120
Tray <x> Missing	120
USB/USB <x>	120
Waiting	121
31 Missing or defective <color> cartridge	121
32 Replace unsupported <color> cartridge	121
34 Incorrect paper type, check <src>	121
34 Incorrect paper size, check <src>	121
35 Insufficient memory to support Resource Save feature	122
37 Insufficient memory for Flash Memory Defragment operation	122
37 Insufficient memory to collate job	122
37 Insufficient memory, some held jobs will not be restored	122
38 Memory full	122
39 Page is too complex to print	122
50 PPDS font error	122
51 Defective flash detected	123
52 Flash full	123
53 Unformatted flash detected	123
54 Serial option <x> error	123
54 Standard network software error	123
54 Network <x> software error	123
55 Unsupported option in slot <x>	123
56 Parallel port <x> disabled	124
56 Serial port <x> disabled	124
56 Standard USB port disabled	124
56 USB port <x> disabled	124
57 Configuration change, held jobs were not restored	124
58 Too many disks installed	124
58 Too many flash options installed	125
58 Too many trays attached	125
61 Remove defective hard disk	125
62 Disk full	125
63 Unformatted disk	125
80 Scheduled maintenance <x>	125
82 Replace waste toner box	126
82 Waste toner box missing	126
82 Waste toner box nearly full	126
84 Black pc unit life warning	126
84 color pc unit life warning	126
84 <color> pc unit missing	126
84 Replace black pc unit	127
84 Replace color pc units	127
84 Unsupported <color> pc unit	127
88 <color> toner low	127
88 Replace <color> toner	127
200–285.yy Paper jam	127
289 Staple error <x>	127
900–999 Service <message>	128
1565 Emul Error Load Emul Option	128
Maintaining the printer	129
Cleaning the exterior of the printer	129
Storing supplies	129
Conserving supplies	129
Checking the status of supplies	130
Checking the status of supplies from the control panel	130
Printing a menu settings page	130
Checking the status of supplies from a network computer	130
Ordering supplies	130
Ordering toner cartridges	130
Ordering photoconductors	131
Ordering staple cartridges	131
Ordering a waste toner box	131
Replacing supplies	132
Replacing the waste toner box	132
Cleaning the printhead lenses	137
Replacing a photoconductor	141
Replacing a toner cartridge	144
Recycling Lexmark products	146
Moving the printer	146
Before moving the printer	146
Moving the printer to another location	147
Setting the printer up in a new location	147
Shipping the printer	148
Administrative support	149
Adjusting the brightness or contrast of the display	149
Disabling control panel menus	149
Adjusting Power Saver	149
Restoring the factory default settings	150
Encrypting the printer hard disk	150
Locking the control panel menus using the Embedded Web Server	151
Locking the entire printer	151
Modifying confidential print settings	152
Supporting IPSec	152
Supporting SNMPv3	152
Using 802.1x authentication	153
Creating an administrative password	154
Using Secure mode	154
Troubleshooting	155
Checking an unresponsive printer	155
Door A will not shut properly	155
Solving printing problems	156
Multiple-language PDFs do not print	156
Control panel display is blank or displays only diamonds	156
Error message about reading USB drive appears	156
Jobs do not print	156
Make sure the printer is ready to print	156
Check to see if the standard exit bin is full	157
Check to see if the paper tray is empty	157
Make sure the correct printer software is installed	157
Make sure the internal print server is installed properly and working	157
Make sure you are using a recommended USB, serial, or Ethernet cable	157
Make sure printer cables are securely connected	157
Confidential and other held jobs do not print	157
Has a formatting error occurred?	157
Make sure the printer has sufficient memory	157
Check to see if the printer has received invalid data	157
Job takes longer than expected to print	158
Reduce the complexity of the print job	158
Change the Page Protect setting to Off	158
Job prints from the wrong tray or on the wrong paper	158
Check the Paper Type setting	158
Incorrect characters print	158
Tray linking does not work	158
Are the same size and type of paper loaded in each tray?	158
Are the Paper Size and Paper Type settings the same for each tray?	158
Large jobs do not collate	159
Make sure Collate is set to On	159
Reduce the complexity of the print job	159
Make sure the printer has enough memory	159
Unexpected page breaks occur	159
Solving option problems	159
Option does not operate correctly or quits after it is installed	159
Reset the printer	159
Check to see if the option is connected to the printer	160
Make sure the option is installed	160
Make sure the option is selected	160
Drawers	160
Make sure the paper is loaded correctly	160
Reset the printer	160
Finisher	160
Make sure the connection between the finisher and the printer is secure	160
Make sure you are using a paper size that is compatible with the finisher exit bins	160
Flash memory card	161
Hard disk with adapter	161
Internal print server	161
Check the print server connections	161
Make sure the network software is configured correctly	161
Memory card	161
USB/parallel interface card	161
Solving paper feed problems	161
Paper frequently jams	161
Check the paper	161
Make sure there is not too much paper in the paper tray	161
Check the paper guides	162
Has the paper absorbed moisture due to high humidity?	162
Print jobs are not routed to the booklet-maker bin	162
Check the paper	162
Is the letter- or A4-size paper loaded in a 520-sheet tray?	162
Make sure the paper size is supported by the booklet-maker bin (Bin 2)	162
Paper jam message remains after jam is cleared	162
Page that jammed does not reprint after you clear the jam	162
Solving print quality problems	163
Isolating print quality problems	163
Blank pages	164
Characters have jagged or uneven edges	164
Clipped images	164
Check the paper guides	164
Check the Paper Size setting	164
Dark lines	164
Gray background	165
Reduce the Toner Darkness setting	165
Incorrect margins	165
Check the paper guides	165
Check the Paper Size setting	165
Check the Page size setting	165
Light colored line, white line, or incorrectly colored line	166
Clean the printhead lenses	166
A toner cartridge may be defective	166
Are the photoconductors defective?	166
Paper curl	166
Check the Paper Type setting	166
Has the paper absorbed moisture due to high humidity?	166
Print irregularities	166
Has paper absorbed moisture due to high humidity?	167
Check the Paper Type setting	167
Check the paper	167
Is the toner low?	167
Print is too dark	167
Check the darkness, brightness, and contrast settings	167
A toner cartridge may be defective	167
Print is too light	168
Check the darkness, brightness, and contrast settings	168
Has the paper absorbed moisture due to high humidity?	168
Check the paper	168
Check the Paper Type setting	168
Make sure Color Saver is set to Off	168
Is the toner low?	168
A toner cartridge may be defective	168
Repeating defects	169
Do marks occur repeatedly only in one color and multiple times on a page?	169
Skewed print	169
Check the paper guides	169
Check the paper	169
Solid color pages	169
Toner fog or background shading appears on the page	169
A toner cartridge may be defective	169
Are the photoconductors worn or defective?	170
Is there toner in the paper path?	170
Toner rubs off	170
Check the Paper Type setting	170
Check the Paper Texture setting	170
Toner specks	170
A toner cartridge may be defective	170
Is there toner in the paper path?	170
Transparency print quality is poor	171
Check the transparencies	171
Check the Paper Type setting	171
Uneven print density	171
Solving color quality problems	171
FAQ about color printing	171
Contacting Customer Support	174
Notices	175
Edition notice	175
UNITED STATES GOVERNMENT RIGHTS	175
Trademarks	176
Conventions	176
Federal Communications Commission (FCC) compliance information statement	176
Exposure to radio frequency radiation	177
Industry Canada notices	177
Industry Canada radio interference statement	177
Radio interference notice	178
European Community (EC) directives conformity	178
India emissions notice	179
Noise emission levels	180
Temperature information	180
Waste from Electrical and Electronic Equipment (WEEE) directive	180
Product disposal	180
Federal Communications Commission (FCC) compliance information statement	181
Notice to users of the Canadian telephone network	182
Notice to users of the New Zealand telephone network	182
South Africa telecommunications notice	183
ENERGY STAR	184
Laser notice	184
Laser advisory label	184
Power consumption	184
Product power consumption	184
Power Saver	185
Off mode	185
Total energy usage	185
Statement of Limited Warranty	185