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Lexmark 9350 User's Guide - Page 162

Cannot scan to a computer over a network, Fax troubleshooting, Cannot send or receive a fax

UPC - 734646031202

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Page 162 highlights

Cannot scan to a computer over a network Review scanning steps See "Scanning to a computer over a network" on page 122. Fax troubleshooting • "Cannot send or receive a fax" on page 162 • "Can send but not receive faxes" on page 163 • "Can receive but not send faxes" on page 164 • "Printer receives a blank fax" on page 165 • "Received fax has poor print quality" on page 165 • "Caller ID information is not displayed" on page 166 Cannot send or receive a fax Check messages If an error message is displayed, follow the instructions on the error message dialog. Check power If the light is not on, see "Power button is not lit" on page 151. Check cable connections Make sure cable connections for the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine Check the telephone wall jack 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, plug a different telephone into the wall jack. 4 If you still do not hear a dial tone, plug a telephone into a different wall jack. 5 If you hear a dial tone, connect the printer to that wall jack. Review digital phone service checklist The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing when using a PBX telephone service, see "Setting up to fax while behind a PBX" on page 136. Verify dial tone • Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. • If the telephone line is being used by another device, wait until the other device is finished before sending a fax. • If you are using the On Hook Dial feature, turn up the volume to verify a dial tone. Disconnect other To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect equipment temporarily any answering machines, computers with modems, or telephone line splitters. Check for paper jams Check for and clear any paper jams. 162

Section	Page
Contents	3
Finding information about the printer	11
Setting up the printer	14
Checking the box contents	14
Installing another language control panel	15
Adjusting the display for easy viewing	16
Installing the optional Tray 2	16
Getting the printer ready to fax	18
Choosing a fax connection	18
Setting the printer to fax from the computer using the Productivity Suite	18
Setting the printer to use the Fax feature without a computer	19
Using an RJ11 adapter	19
Connecting directly to a telephone wall jack	22
Connecting directly to a telephone wall jack in Germany	22
Connecting to a telephone	23
Connecting to an answering machine	24
Connecting to a computer with a modem	26
Networking the printer	28
Installing network printers	28
Networking the printer	28
Installing the printer on a network	28
Installing the printer on additional network computers	28
Using a wireless network connection	28
Using an Ethernet connection	29
Shared printing	29
Tips for installing a network printer	30
Assigning an IP address	30
Finding your MAC address	31
Finding a printer/print server located on remote subnets	31
Wireless troubleshooting	31
Network key is invalid	31
Printer is unable to join the network	31
Printer is configured correctly, but cannot be found on the network	31
Network printer does not print	32
Ethernet troubleshooting	32
The printer to be configured does not appear in the list of printers found on your network	32
Cannot print to the network printer	32
Learning about the printer	33
Understanding the parts of the printer	33
Using the control panel buttons and menus	37
Using the control panel	37
Navigating the control panel menus	41
Using Copy and the Copy Mode menu	43
Using Photo and the Photo Card Mode menu	45
Using the Print Files menu	48
Using Fax and the Fax Mode menu	50
Using Scan and the Scan Mode menu	51
Using the Setup menu	52
Using the Setup menu and submenus	52
Using the Paper Handling submenu	54
Using the Change Printer Default Settings submenu	54
Using the Change Copy Default Settings submenu	55
Using the Change Photo Default Settings submenu	55
Using the Change Print File Default Settings submenu	56
Using the Change Fax Default Settings submenu	56
Using the Change Scan Default Settings submenu	59
Using the Change Bluetooth Default Settings submenu	59
Using the Change PictBridge Default Settings submenu	59
Printing the Print Settings List	60
Using the Network Setup submenu	60
Using the Maintenance menu	62
Learning about the software	64
Using the printer software	64
Using the Productivity Suite	64
Using the All-In-One Center	65
Opening the All-In-One Center	65
Using the Scanning & Copying tab	66
Using the Saved Images tab	67
Using the Maintain/Troubleshoot link	67
Using the Solution Center	67
Using Printing Preferences	69
Opening Printing Preferences	69
Using the Printing Preferences tabs	69
Using the Photo Editor	70
Using the Toolbar	71
Using Fast Pics	72
Using the Fax Solutions Software	72
Loading paper and original documents	74
Loading paper in Tray 1	74
Loading envelopes or 10 x 15 cm (4 x 6 in.) photo paper in Tray 1	76
Loading various paper types in Tray 1	78
Using the small media feeder	81
Loading the optional Tray 2	82
Loading original documents into the Automatic Document Feeder	85
Loading original documents on the scanner glass	86
Understanding and using tray linking	87
Printing	89
Printing a document	89
Printing multiple copies of a document	89
Printing a Web page	90
Printing photos or images from a Web page	90
Printing files from a memory card or flash drive	91
Printing collated copies	91
Printing the last page first (reverse page order)	92
Printing multiple pages on one sheet	92
Printing transparencies	93
Printing envelopes	93
Printing cards	94
Printing a banner	94
Printing on both sides of the paper (duplexing)	95
Canceling a print job	96
Working with photos	98
Retrieving and managing photos	98
Inserting a memory card	98
Inserting a flash drive	99
Transferring photos from a memory device to a computer using Fast Pics	100
Transferring photos from a memory device to the computer using the control panel	100
Printing photos using the control panel	101
Viewing or printing photos	101
Editing a photo before printing	102
Viewing a slideshow on the control panel display	103
Printing all photos	103
Printing photos from a digital camera using DPOF	103
Using a PictBridge-enabled digital camera to control printing photos	104
Printing photos using the computer	105
Printing photos stored on a memory device using Fast Pics	105
Printing photos stored on the computer using the Productivity Suite	106
Creating and printing a scrapbook or album page	107
Adding text captions to a photo page	107
Printing photos using color effects	108
Using Bluetooth technology	110
Inserting a Bluetooth adapter	110
Setting the Bluetooth mode	110
Printing using Bluetooth	111
Copying	113
Making a copy	113
Copying photos	115
Copying on both sides of the paper (duplexing)	115
Collating copies	116
Repeating an image on one page	117
Enlarging or reducing an image	117
Making a copy lighter or darker	118
Adjusting copy quality	118
Canceling a copy job	118
Scanning	119
Scanning a document	119
Customizing scan settings using the computer	120
Scanning documents or images for e-mailing	121
Scanning text for editing	121
Scanning images for editing	122
Scanning clear images from magazines or newspapers	122
Scanning to a computer over a network	122
Canceling a scan job	123
Faxing	125
Sending a fax	125
Entering a fax number	125
Sending a fax using the control panel	127
Sending a fax using the computer	128
Sending a broadcast fax at a scheduled time	128
Sending a fax while listening to a call (On Hook Dial)	129
Receiving a fax	130
Receiving a fax automatically	130
Receiving a fax with an answering machine	130
Receiving a fax manually	130
Using Caller ID	131
Forwarding faxes	131
Setting Auto Answer to On	132
Printing fax activity reports	132
Setting up Speed Dial numbers	132
Using the Phone Book	133
Customizing dial settings	134
Setting up a dialing prefix	134
Setting the distinctive ring	135
Setting the number of rings before receiving a fax automatically	135
Setting up to fax while behind a PBX	136
Customizing fax settings	136
Customizing settings using the Fax Setup Utility	136
Setting up a fax footer	138
Creating a fax cover page using the control panel	138
Creating a fax cover page using the Productivity Suite	139
Blocking unwanted changes to fax settings	139
Blocking junk faxes	140
Maintaining the printer	142
Changing print cartridges	142
Removing a used print cartridge	142
Installing print cartridges	142
Achieving better print quality	144
Improving print quality	144
Aligning print cartridges	144
Cleaning the print cartridge nozzles	145
Wiping the print cartridge nozzles and contacts	145
Preserving the print cartridges	146
Cleaning the scanner glass	147
Ordering supplies	147
Removing the printer from the Tray 2 base	147
Using genuine Lexmark print cartridges	148
Refilling a print cartridge	148
Recycling Lexmark products	148
Troubleshooting	149
Setup troubleshooting	149
Incorrect language appears on the display	149
Setting the date and time	150
Power button is not lit	151
Software does not install	151
Page does not print	152
Printer does not recognize optional Tray 2	153
Duplex unit does not operate correctly	153
Cannot print from digital camera using PictBridge	153
Print troubleshooting	153
Improving print quality	154
Poor text and graphic quality	155
Poor quality at the edges of the page	156
Print speed is slow	156
Partial document or photo prints	156
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	157
Cannot print from a flash drive	157
Cannot print from a Bluetooth-enabled device	158
Copy troubleshooting	158
Copier does not respond	159
Scanner unit does not close	159
Poor copy quality	159
Partial document or photo copies	160
Scan troubleshooting	160
Scanner does not respond	160
Scan was not successful	160
Scanning takes too long or freezes the computer	161
Poor scanned image quality	161
Partial document or photo scans	161
Cannot scan to an application	161
Cannot scan to a computer over a network	162
Fax troubleshooting	162
Cannot send or receive a fax	162
Can send but not receive faxes	163
Can receive but not send faxes	164
Printer receives a blank fax	165
Received fax has poor print quality	165
Caller ID information is not displayed	166
Jams and misfeeds troubleshooting	166
Paper jam in the printer	166
Paper jam in the Automatic Document Feeder (ADF)	167
Paper jam in the duplex unit	168
Paper jam in Tray 1 or optional Tray 2	169
Paper jam in the small media feeder	170
Paper or specialty media misfeeds	172
Printer does not feed paper, envelopes, or specialty media	173
Banner paper jams	173
Memory card troubleshooting	174
Memory card cannot be inserted	174
Nothing happens when memory card is inserted	174
Error messages	175
General error messages	175
Error messages related to loading paper and original documents	175
Cartridge-related error messages	176
Fax-related error messages	180
Resetting factory default settings	185
Removing and reinstalling the software	185
Notices	186
Edition notice	186
UNITED STATES GOVERNMENT RIGHTS	186
Trademarks	186
Conventions	186
Federal Communications Commission (FCC) compliance information statement	187
Exposure to radio frequency radiation	187
Industry Canada notice	187
European Community (EC) directives conformity	188
Noise emission levels	189
Waste from Electrical and Electronic Equipment (WEEE) directive	190
Federal Communications Commission (FCC) compliance information statement	190
Notice to users of the Canadian telephone network	191
Notice to users of the New Zealand telephone network	191
South Africa telecommunications notice	191
ENERGY STAR	192
Power consumption	192
Product power consumption	192
Power Saver	192
Off mode	192
Total energy usage	192

Match case Limit results 1 per page

Cannot scan to a computer over a network

Review scanning steps

See “Scanning to a computer over a network” on page 122.

Fax troubleshooting

•

“Cannot send or receive a fax” on page 162

•

“Can send but not receive faxes” on page 163

•

“Can receive but not send faxes” on page 164

•

“Printer receives a blank fax” on page 165

•

“Received fax has poor print quality” on page 165

•

“Caller ID information is not displayed” on page 166

Cannot send or receive a fax

Check messages

If an error message is displayed, follow the instructions on the error message dialog.

Check power

If the

light is not on, see “Power button is not lit” on page 151.

Check cable

connections

Make sure cable connections for the following hardware are secure, if applicable:

•

Power supply

•

Telephone

•

Handset

•

Answering machine

Check the telephone

wall jack

Plug a telephone into the wall jack.

Listen for a dial tone.

If you do not hear a dial tone, plug a different telephone into the wall jack.

If you still do not hear a dial tone, plug a telephone into a different wall jack.

If you hear a dial tone, connect the printer to that wall jack.

Review digital phone

service checklist

The fax modem is an analog device. Certain devices can be connected to the printer so that

digital telephone services can be used.

•

If you are using an ISDN telephone service, connect the printer to an analog telephone

port (an R-interface port) on an ISDN terminal adapter. For more information and to

request an R-interface port, contact your ISDN provider.

•

If you are using DSL, connect to a DSL filter or router that will support analog use. For

more information, contact your DSL provider.

•

If you are using a PBX telephone service, make sure you are connecting to an analog

connection on the PBX. If none exists, consider installing an analog telephone line for

the fax machine. For more information on faxing when using a PBX telephone service,

see “Setting up to fax while behind a PBX” on page 136.

Verify dial tone

•

Place a test call to the telephone number to which you want to send a fax to make sure

that it is working correctly.

•

If the telephone line is being used by another device, wait until the other device is finished

before sending a fax.

•

If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.

Disconnect other

equipment temporarily

To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect

any answering machines, computers with modems, or telephone line splitters.

Check for paper jams

Check for and clear any paper jams.

162