Lexmark C510 User's Reference - Page 82

Solving display problems - driver windows xp

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Troubleshooting Solving display problems Symptom Cause Operator panel The printer self test displays only diamonds failed. or is blank. Action Turn the printer off, wait about 10 seconds, and turn the printer on. Performing Self Test appears on the operator panel. When the test is completed, Ready is displayed. If the messages do not appear, turn the printer off and contact the Lexmark Customer Support Center at 1-859232-3000 or http://support.lexmark.com. Menu settings changed from the operator panel have no effect. Settings in the software application, the printer driver, or the printer utilities are overriding the settings made from the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software application instead of the operator panel. Disable the settings in the printer driver, the printer utilities, or the software application so you can change settings from the operator panel. Solving printing problems Symptom Jobs do not print. Cause Solution The printer is not Make sure Ready or Power Saver appears on the ready to receive data. display before sending a job to print. Press Go to return the printer to the Ready state. The output bin is full. Remove the stack of paper from the output bin, and then press Go. The specified tray is empty. Load paper in the tray. See Loading the trays for detailed instructions. You are using the wrong printer driver or are printing to a file. Verify that you selected the printer driver associated with the C510. If you are using a USB port, make sure you are running Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 and using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. Your MarkNet™ print server is not set up properly or is not connected properly. Verify that you have properly configured the printer for network printing. Refer to the drivers CD or to our Lexmark Web site for information. You are using the wrong interface cable, or the cable is not securely connected. Make sure you are using a recommended interface cable. Refer to the Setup Guide for cable specifications. Solving display problems 82

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Solving display problems
82
Troubleshooting
Solving display problems
Solving printing problems
Symptom
Cause
Action
Operator panel
displays only diamonds
or is blank.
The printer self test
failed.
Turn the printer off, wait about 10 seconds, and turn the
printer on.
Performing Self Test
appears on the operator panel.
When the test is completed,
Ready
is displayed.
If the messages do not appear, turn the printer off and
contact the Lexmark Customer Support Center at 1-859-
Menu settings
changed from the
operator panel have no
effect.
Settings in the
software application,
the printer driver, or the
printer utilities are
overriding the settings
made from the
operator panel.
Change the menu settings from the printer driver, the
printer utilities, or the software application instead of the
operator panel.
Disable the settings in the printer driver, the printer
utilities, or the software application so you can change
settings from the operator panel.
Symptom
Cause
Solution
Jobs do not print.
The printer is not
ready to receive data.
Make sure
Ready
or
Power Saver
appears on the
display before sending a job to print. Press
Go
to return
the printer to the
Ready
state.
The output bin is full.
Remove the stack of paper from the output bin, and
then press
Go
.
The specified tray is
empty.
Load paper in the tray.
See
Loading the trays
for detailed instructions.
You are using the
wrong printer driver or
are printing to a file.
Verify that you selected the printer driver associated
with the C510.
If you are using a USB port, make sure you are running
Windows 98/Me, Windows 2000, Windows XP, or
Windows Server 2003 and using a Windows 98/Me,
Windows 2000, Windows XP, or Windows Server 2003
compatible printer driver.
Your MarkNet™ print
server is not set up
properly or is not
connected properly.
Verify that you have properly configured the printer for
network printing.
Refer to the drivers CD
or to our Lexmark Web site for
information.
You are using the
wrong interface cable,
or the cable is not
securely connected.
Make sure you are using a recommended interface
cable.
Refer to the
Setup Guide
for cable specifications.