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Lexmark C510 User's Reference - Page 92

Solving option problems

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Troubleshooting Solving option problems Symptom Cause Solution The option does not operate correctly after it is installed, or it stops working. The option is not installed correctly. Cables connecting the option to the printer are not attached correctly. Remove the option, and then reinstall it. Check the cable connections. Refer to the Setup Guide for instructions. The printer driver does not recognize that the option is installed. Look at the driver settings and verify that all the printer configuration settings are correct. If an option does not appear in the driver settings, it is not installed properly. Refer to the Setup Guide for installation procedures and reinstall the option. Optional 530-sheet drawer: Make sure the connection between the drawer and the printer is made securely. Refer to the Setup Guide for installation instructions. Optional duplex unit: Make sure the connection between the duplex unit and the printer is made securely. Refer to the Setup Guide for installation instructions. Optional memory or flash memory card: Make sure the connection between the card and the system board is made securely. Refer to the Setup Guide for installation instructions. See Memory requirements for more information on memory cards. Optional INA card: Make sure the connection between the card and the system board is made securely. Refer to the Setup Guide for installation instructions. Solving option problems 92

Section	Page
Contents	2
Notices	7
Trademarks	8
Licensing notice	10
Safety information	10
Conventions	11
Electronic emission notices	12
The United Kingdom Telecommunications Act 1984	14
Noise emission levels	14
ENERGY STAR	14
Laser notices	15
Laser advisory label	15
Class 1 laser statement	15
Statement of limited warranty	15
Overview	19
Basic model	19
Configured model	19
Printing	20
Tips for successful printing	20
Tips on storing media	20
Avoiding jams	20
Sending a job to print	20
Printing a confidential job	21
Entering a personal identification number (PIN)	22
Canceling a print job	22
Canceling from the printer operator panel	22
Canceling a job from a computer running Windows	23
Printing the menu settings page	24
Printing a directory list	24
Printing a font sample list	24
Printing the Print Quality Test Pages	25
Media specifications	26
Media guidelines	26
Paper	26
Transparencies	30
Envelopes	31
Labels	32
Card stock	33
Storing media	33
Identifying media sources and specifications	33
Tray linking	38
Using the duplex function (two-sided printing)	38
Duplex printing on letterhead	39
Using Duplex Bind	39
Using the output bin	40
Loading the trays	41
Loading envelopes in the standard tray	44
Using the media support in the output bin	47
Using the media stop	48
Clearing jams	49
Avoiding jams hints	49
Identifying the media path	50
Accessing jam areas	51
Maintenance	60
Maintaining your printer	60
Determining the status of supplies	60
Conserving supplies	61
Ordering supplies and maintenance items	61
Ordering toner cartridges	62
Ordering a fuser	62
Ordering a waste toner bottle	62
Ordering a photodeveloper cartridge	62
Maintaining your printer for long term storage	62
Storing supplies	63
Storing media	63
Storing the toner cartridges	64
Replacing the toner cartridges	65
Recycling Lexmark products	68
Replacing the fuser	69
Replacing the waste toner bottle	72
Replacing the photodeveloper cartridge	73
Setting the operator panel when a supply is replaced	77
Changing the toner cartridge yield	77
Specifying the replaced supply	77
Cleaning the printhead lens	78
Troubleshooting	81
Solving basic printer problems	81
Checking an unresponsive printer	81
Solving display problems	82
Solving printing problems	82
Solving print quality problems	84
Solving color quality problems	88
Frequently asked questions (FAQ) about color printing	88
Solving option problems	92
Solving media feed problems	93
Solving network printing problems	94
Solving other problems	94
Calling for service	94
Administration	95
Memory requirements	95
Disabling operator panel menus	95
Enabling menus	96
Restoring factory default settings	96
Adjusting Power Saver	97
Configuring printer alerts	97
Using the Setup Menu	97
Understanding fonts	98
Typefaces and fonts	98
Bitmapped and scalable fonts	99
Resident fonts	101
Readability disclaimer	107
Symbol sets	107
Downloadable fonts	108
Using the Print and Hold function	108
Selecting a user name	109
Printing and deleting held jobs	109
Accessing held jobs from the operator panel	109
Recognizing when format errors occur	110
Repeat Print	110
Reserve Print	110
Verify Print	111
Confidential jobs	111
Removing optional cards	112
Removing the system board	112
Removing optional printer memory cards	114
Removing an optional firmware card or optional flash memory card	114
Replacing the system board	116
Removing options	117
Removing the printer from the optional 530-sheet drawer	117
Removing the optional duplex unit	121
Using printer menus	129
Understanding the printer operator panel	129
Indicator light	129
Buttons	129
Using the operator panel to change printer settings	131
Menus Disabled	132
Color Menu	134
Config Menu	137
Finishing Menu	139
Help Menu	142
Job Menu	143
Network Menu	145
Parallel Menu	148
PCL Emul Menu	150
Paper Menu	153
PostScript Menu	157
Serial Menu	159
Setup Menu	161
Supplies Menu	166
USB Menu	168
Utilities Menu	170
Understanding printer messages	172