Lexmark CS417 User Guide - Page 161
Paper jam message remains after jam is cleared, Solving home screen application problems
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Troubleshooting 161 Action Step 3 a Review the tips on avoiding jams. For more information, see "Avoiding jams" on page 136. b Follow the recommendations, and then resend the print job. Yes Contact customer support. No The problem is solved. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action a Do either of the following: • For touch‑screen printer models, touch or Done. Yes Contact customer support. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > . b Follow the instructions on the printer display. No The problem is solved. Does the paper jam message remain? Solving home screen application problems An application error has occurred Action Yes Step 1 Go to step 2. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen. • Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Click Settings > Apps > Apps Management > System tab > Log. c From the Filter menu, select an application status. d From the Application menu, select an application, and then click Submit. Does an error message appear in the log? No Contact customer support.