Lexmark CS417 User Guide - Page 167

Troubleshooting 167 Action Yes No a Check if the distance between the defects is equal to one of the following: • 25.1 mm (0.98 in.) • 29.8 mm (1.17 in.) • 43.9 mm (1.72 in.) • 45.5 mm (1.79 in.) • 94.2 mm (3.70 in.) b If the distance between the defects equals 25.1 mm (0.98 in.), 29.8 mm (1.17 in.), or 94.2 mm (3.70 in.), then replace the photoconductor unit. c If the distance between the defects equals 43.9 mm (1.72 in.) or 45.5 mm (1.79 in.), then replace the developer unit. Do the repeating defects still appear? 1 Check if the distance The problem is solved. between the defects is equal to one of the following: • 37.7 mm (1.48 in.) • 78.5 mm (3.09 in.) • 95 mm (3.74 in.) 2 Take note of the distance, and then contact customer support or your service representative. Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No Step 1 The problem is a Open the trays, and then check if they contain paper of the solved. same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. b Resend the print job. Go to step 2. Do the trays link correctly?