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Lexmark CS417 User Guide - Page 191

Contacting customer support

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Troubleshooting 191 Action Yes Step 3 Check if the network is working. The problem is solved. a Print a network setup page. b Check the ﬁrst section of the network setup page and conﬁrm that the status is Connected. Note: If the status is Not Connected, then the connection may be intermittent, or the network cable may be defective. Contact your system support person for a solution, and then print another network setup page. c Open a Web browser, and then type the printer IP address. d Press Enter. Does the Embedded Web Server open? Step 4 The problem is Check if the cable connections to the printer and print server are solved. secure. a Connect the cables properly. For more information, see the setup documentation that came with the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Step 5 Temporarily disable the Web proxy servers. The problem is solved. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Does the Embedded Web Server open? No Go to step 4. Go to step 5. Contact your system support person. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	8
Conventions	8
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Using the printer control panel	13
Understanding the colors of the Sleep button and indicator lights	14
Using the Embedded Web Server	14
Additional printer setup	16
Installing internal options	16
Available internal options	16
Accessing the controller board	17
Installing a memory card	19
Installing an optional card	21
Installing hardware options	22
Order of installation	22
Installing optional trays	23
Attaching cables	25
Setting up the printer software	25
Installing the printer software	25
Adding available options in the print driver	26
Networking	26
Preparing to set up the printer on an Ethernet network	26
Preparing to set up the printer on a wireless network	27
Connecting the printer using the Wireless Setup Wizard	28
Connecting the printer to a wireless network using Wi-Fi Protected Setup	28
Connecting the printer to a wireless network using the Embedded Web Server	29
Verifying printer setup	30
Printing a menu settings page	30
Printing a network setup page	30
Loading paper and specialty media	31
Setting the paper size and type	31
Configuring Universal paper settings	31
Loading the 250- and 550-sheet tray	32
Loading the 650-sheet duo tray	34
Loading the multipurpose feeder	35
Loading the manual feeder	38
Linking and unlinking trays	39
Linking and unlinking trays	39
Creating a custom name for a paper type	40
Assigning a custom paper type	40
Paper and specialty media guide	42
Using specialty media	42
Tips on using letterhead	42
Tips on using transparencies	44
Tips on using envelopes	44
Tips on using labels	45
Tips on using card stock	45
Paper guidelines	45
Paper characteristics	45
Unacceptable paper	46
Selecting paper	47
Selecting preprinted forms and letterhead	47
Using recycled paper and other office papers	47
Storing paper	48
Supported paper sizes, types, and weights	48
Supported paper sizes	48
Supported paper types and weights	51
Printing	52
Printing a document	52
Printing from a computer	52
Printing in black and white	52
Adjusting toner darkness	52
Using Max Speed and Max Yield	53
Printing from a flash drive	54
Printing from a flash drive	54
Supported flash drives and file types	55
Printing from a mobile device	55
Printing from a mobile device using Mopria Print Service	55
Printing from a mobile device using Google Cloud Print	56
Printing from a mobile device using AirPrint	56
Printing from a mobile device using Lexmark Mobile Print	56
Printing confidential and other held jobs	56
Storing print jobs in the printer	56
Printing held jobs	57
Printing information pages	58
Printing a font sample list	58
Printing a directory list	58
Canceling a print job	58
Canceling a print job from the printer control panel	58
Canceling a print job from the computer	58
Understanding the printer menus	59
Menus list	59
Supplies menu	59
Paper menu	60
Default Source menu	60
Paper Size/Type menu	60
Configure MP menu	63
Substitute Size menu	63
Paper Texture menu	64
Paper Weight menu	65
Paper Loading menu	67
Custom Types menu	68
Universal Setup menu	68
Reports menu	69
Reports menu	69
Network/Ports menu	70
Active NIC menu	70
Standard Network or Network [x] menu	70
Reports menu	71
Network Card menu	72
TCP/IP menu	72
IPv6 menu	73
Wireless menu	74
AppleTalk menu	75
Standard USB menu	75
SMTP Setup menu	77
Security menu	78
Confidential Print menu	78
Erase Temporary Data Files menu	78
Security Audit Log menu	79
Set Date and Time menu	79
Settings menu	80
General Settings menu	80
Setup menu	87
Finishing menu	88
Quality menu	89
Utilities menu	92
XPS menu	93
PDF menu	93
PostScript menu	93
PCL Emul menu	94
PPDS menu	96
HTML menu	98
Image menu	99
Help menu	100
Saving money and the environment	101
Saving paper and toner	101
Using recycled paper	101
Conserving supplies	101
Saving energy	101
Using Eco-Mode	101
Reducing printer noise	102
Adjusting Sleep mode	103
Using Hibernate mode	103
Setting Hibernate Timeout	103
Using Schedule Power Modes	104
Adjusting the brightness of the printer display	104
Recycling	105
Recycling Lexmark products	105
Recycling Lexmark packaging	105
Returning Lexmark cartridges for reuse or recycling	105
Securing the printer	106
Using the security lock feature	106
Statement of Volatility	106
Erasing volatile memory	107
Erasing non-volatile memory	107
Finding printer security information	107
Maintaining the printer	108
Cleaning the printer	108
Checking the status of parts and supplies	108
Checking the status of parts and supplies on the printer control panel	108
Checking the status of parts and supplies from the Embedded Web Server	108
Estimated number of remaining pages	109
Ordering supplies	109
Using genuine Lexmark parts and supplies	109
Ordering toner cartridges	109
Ordering imaging kits	111
Ordering a waste toner bottle	111
Storing supplies	111
Replacing supplies	112
Replacing the waste toner bottle	112
Replacing a black and color imaging kit	115
Replacing toner cartridges	122
Replacing a developer unit	124
Moving the printer	130
Moving the printer to another location	130
Shipping the printer	131
Managing the printer	132
Finding advanced networking and administrator information	132
Setting up Remote Operator Panel	132
Checking the printer status	132
Viewing reports	132
Configuring supply notifications from the Embedded Web Server	133
Modifying confidential print settings	134
Copying printer settings to other printers	134
Restoring factory default settings	134
Clearing jams	136
Avoiding jams	136
Identifying jam locations	137
Paper jam in the standard bin	138
Paper jam in the front door	138
Paper jam in trays	140
Paper jam in the manual feeder	141
Paper jam in the multipurpose feeder	142
Troubleshooting	144
Understanding the printer messages	144
Adjusting color	144
Change [paper source] to [custom type name]	144
Change [paper source] to [custom string]	144
Change [paper source] to [paper type] [paper size]	144
Close door	144
[Color] cartridge low [88.xy]	145
[Color] cartridge nearly low [88.xy]	145
[Color] cartridge very low, [x] estimated pages remain [88.xy]	145
[Type] imaging kit low [84.xy]	145
[Type] imaging kit nearly low [84.xy]	145
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	145
Complex page, some data may not have printed [39]	146
Configuration change, some held jobs were not restored [57]	146
Defective flash detected [51]	146
Error reading USB drive. Remove USB.	146
Error reading USB hub. Remove hub.	146
Incompatible tray [x] [59]	146
Incorrect paper size, open [paper source] [34]	147
Insert Tray [x]	147
Insufficient memory, some Held Jobs were deleted [37]	147
Insufficient memory to collate job [37]	147
Insufficient memory to support Resource Save feature [35]	147
Insufficient memory, some held jobs will not be restored [37]	147
Load [paper source] with [custom type name]	148
Load [paper source] with [custom string]	148
Load [paper source] with [paper size]	148
Load [paper source] with [paper type] [paper size]	148
Load Manual Feeder with [custom string]	149
Load Manual Feeder with [custom type name]	149
Load Manual Feeder with [paper size]	149
Load Manual Feeder with [paper type] [paper size]	149
Maintenance kit low [80.xy]	149
Maintenance kit nearly low [80.xy]	149
Maintenance kit very low [80.xy]	150
Memory full [38]	150
Network [x] software error [54]	150
Not enough free space in flash memory for resources [52]	150
Non-Lexmark [supply type], see User's Guide [33.xy]	150
Printer had to restart. Last job may be incomplete.	151
Reinstall missing or unresponsive [color] cartridge [31.xy]	151
Reinstall missing or unresponsive black and color imaging kit and all cartridges [31.xy]	151
Reload printed pages in Tray [x]	152
Remove packaging material, [area name]	152
Remove paper from standard output bin	152
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	152
Replace defective [color] cartridge [31.xy]	152
Replace maintenance kit [80.xy]	152
Replace missing [color] cartridge [31.xy]	152
Replace missing [type] imaging kit [31.xy]	153
Replace missing waste toner bottle [31.xyz]	153
Replace unsupported [color] cartridge [32.xy]	153
Replace unsupported [type] imaging kit [32.xy]	153
Replace waste toner bottle [82.xy]	153
Restore held jobs?	153
Some held jobs were not restored	153
Standard network software error [54]	154
Standard USB port disabled [56]	154
Supply needed to complete job	154
Too many flash options installed [58]	154
Too many trays attached [58]	154
Unformatted flash detected [53]	155
Waste toner bottle nearly full [82.xy]	155
Solving printer problems	155
Basic printer problems	155
The printer is not responding	155
Printer display is blank	157
Hardware and internal option problems	157
Cannot detect memory card	157
Cannot detect internal option	158
Tray problems	159
Paper feed problems	160
Jammed pages are not reprinted	160
Paper frequently jams	160
Paper jam message remains after jam is cleared	161
Solving home screen application problems	161
An application error has occurred	161
Solving print problems	162
Printing problems	162
Incorrect characters print	162
Job prints from the wrong tray or on the wrong paper	162
Large jobs do not collate	163
Printing slows down	164
Print jobs do not print	164
Print job takes longer than expected	165
Repeating defects appear on prints	166
Tray linking does not work	167
Unexpected page breaks occur	168
Print quality problems	168
Characters have jagged or uneven edges	168
Clipped pages or images	169
Gray background on prints	170
Horizontal voids appear on prints	171
Incorrect margins on prints	172
Paper curl	173
Print is too dark	174
Print is too light	175
Print irregularities	176
Printer is printing blank pages	178
Printer is printing solid black pages	178
Shadow images appear on prints	179
Skewed print	180
Streaked horizontal lines appear on prints	180
Streaked vertical lines appear on prints	182
Transparency print quality is poor	183
Toner fog or background shading appears on prints	183
Toner rubs off	184
Vertical voids appear on prints	185
Uneven print density	186
Color quality problems	186
FAQ about color printing	186
Prints on color transparencies appear dark when projected	189
The color of the print does not match the color of the original file	189
The print appears tinted	190
Embedded Web Server does not open	190
Contacting customer support	191
Notices	192
Product information	192
Edition notice	192
GOVERNMENT END USERS	192
Licensing notices	193
Trademarks	193
Federal Communications Commission (FCC) compliance information statement	194
Noise emission levels	195
Waste from Electrical and Electronic Equipment (WEEE) directive	195
India E-Waste notice	195
Product disposal	195
Static sensitivity notice	195
ENERGY STAR	196
Temperature information	196
Información de la energía de México	196
Laser notice	196
Laser advisory label	196
Power consumption	197
Product power consumption	197
Sleep Mode	198
Hibernate Mode	198
Off mode	198
Total energy usage	198
日本の VCCI 規定	199
European Community (EC) directives conformity	199
Patent acknowledgment	199
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	200