Lexmark CS417 User Guide - Page 179
Shadow images appear on prints, ABCD
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Troubleshooting 179 Action Yes Step 1 a Remove, and then reinstall the imaging kit. Go to step 2. Warning-Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job. No The problem is solved. Is the printer printing solid black pages? Step 2 Replace the imaging kit, and then resend the print job. Contact customer The problem is support. solved. Is the printer printing solid black pages? Shadow images appear on prints Leading edge AABBCCDD AABBCCDD Trailing edge Action Step 1 Check if the paper loaded in the tray has the correct paper type and weight. Yes Go to step 2. Is paper with the correct paper type and weight loaded in the tray? Step 2 From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Go to step 3. Do the printer settings match the type and weight of the paper loaded? Step 3 Go to step 4. a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Do shadow images still appear on prints? No Load paper with the correct paper type and weight in the tray. Change the paper type and weight to match the paper loaded in the tray. The problem is solved.