Lexmark MS818 Users Guide PDF - Page 317
Paper frequently jams, Paper jam message remains after jam is cleared, Step 1, Clear the jam, press OK
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Troubleshooting 317 Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Check if you are printing on a recommended paper size and type. b Insert the tray properly. If jam recovery is enabled, then the print jobs will reprint automatically. No The problem is solved. Do paper jams still occur frequently? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Go to step 3. The problem is solved. Do paper jams still occur frequently? Step 3 a Review the tips on avoiding jams. For more information, see "Avoiding jams" on page 263. b Follow the recommendations, and then resend the print job. Contact customer support. The problem is solved. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action a Do either of the following: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > Clear the jam, press OK > . b Follow the instructions on the printer display. Yes Contact customer support. > No The problem is solved. Does the paper jam message remain?
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