Lexmark X466dtwe Wireless Setup Guide - Page 15

Communication with printer lost when connected to Virtual Private Network (VPN)

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Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs let users communicate with only the VPN and no other network at the same time. To connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns. Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software. Before you reinstall the software, check the "Wireless troubleshooting checklist" on page 14, and then do the following: MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER) • See if you have access to the Internet by opening your Web browser and accessing any site. • If there are other computers or resources on your wireless network, then check to see if you can access them from your computer. MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the maximum range for optimal performance is generally 100-150 feet. MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices. MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. For Windows users 1 Obtain the SSID of the network that the computer is connected to. a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser. Troubleshooting wireless setup 15

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Communication with printer lost when connected to
Virtual Private Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most
Virtual Private
Networks
(VPNs). Most VPNs let users communicate with only the VPN and no other network at the same time. To
connect to your local network and to a VPN at the same time, the system support person for the VPN must enable
split tunneling
. Be aware that some organizations will not allow split tunneling due to security or technical concerns.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the “Wireless troubleshooting checklist” on page 14, and then do the
following:
M
AKE
SURE
YOUR
COMPUTER
IS
CONNECTED
TO
YOUR
WIRELESS
ACCESS
POINT
(
WIRELESS
ROUTER
)
•
See if you have access to the Internet by opening your Web browser and accessing any site.
•
If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.
M
OVE
THE
COMPUTER
AND
/
OR
PRINTER
CLOSER
TO
THE
WIRELESS
ROUTER
Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the maximum range
for optimal performance is generally 100-150 feet.
M
OVE
YOUR
ACCESS
POINT
AWAY
FROM
OTHER
ELECTRONIC
DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other appliances,
cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too
closely to these devices.
M
AKE
SURE
THAT
YOUR
COMPUTER
AND
PRINTER
ARE
CONNECTED
TO
THE
SAME
WIRELESS
NETWORK
If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID
of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
For Windows users
1
Obtain the SSID of the network that the computer is connected to.
a
Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
Troubleshooting wireless setup
15