Lexmark X466dtwe Wireless Setup Guide - Page 21

Wireless Setup Utility unable to communicate with

printer

These are possible solutions. Try one or more of the following:

The printer is not powered on

•

Turn the printer on.

•

Verify that the printer is plugged into a functioning power strip or electrical outlet.

Note:

If the power indicator light is not on, then the printer does not have power.

There is a problem with the USB connection

•

Verify that the installation cable is attached to both the computer and the printer.

•

Verify that the square end of the installation cable is plugged into the printer and not the flattened, rectangular

end.

•

Unplug the USB cable, and then plug it in again.

•

Try a different USB port on the computer. USB ports can be on the back or on the front of the computer.

•

Try a different USB cable.

Wireless Setup Utility stops responding during

wireless printer configuration

If the Wireless Setup Utility stops responding during the wireless configuration process, then restart the computer.

Insert the

Software and Documentation

CD, and run the Wireless Setup Utility again.

Printer does not print after wireless configuration

completes

These are possible solutions. Try one or more of the following:

M

AKE

SURE

THE

PRINTER

IS

TURNED

ON

•

Verify that the printer is turned on and the power light is on.

•

Verify that the printer is plugged into a functioning power strip or outlet.

V

ERIFY

THAT

THE

PRINTER

IS

READY

•

Check the status of the printer, and verify that it is ready to print.

•

If it is not ready, then turn the printer off and back on again.

Troubleshooting wireless setup

21

Section	Page
Contents	3
Preparing to connect wirelessly	5
Follow these steps to set up your printer	5
Information you will need to set up the printer on a wireless network	5
Adding the printer to a network that uses MAC address filtering	6
Connecting to a wireless network using Windows	7
Installing the printer on a wireless network (Windows)	7
Connecting to a wireless network using Macintosh	10
Installing the printer on a wireless network (Macintosh)	10
Troubleshooting wireless setup	14
Wireless troubleshooting checklist	14
Printing a network setup page	14
Communication with printer lost when connected to Virtual Private Network (VPN)	15
Cannot print over wireless network	15
Make sure your computer is connected to your wireless access point (wireless router)	15
Move the computer and/or printer closer to the wireless router	15
Move your access point away from other electronic devices	15
Make sure that your computer and printer are connected to the same wireless network	15
Check your WEP key or WPA passphrase	17
Disconnect from VPN session	17
Check your advanced security settings	17
Wireless configuration does not continue after the USB cable is attached	18
WEP key or WPA pre-shared key not valid	18
Error made when entering key	18
Network does not appear in the Wireless Networks list	19
Network does not broadcast its SSID	19
The printer will be moved to a remote network	19
The printer or installing computer is too far away from the access point	19
The wireless network is not functioning	20
There is RF (Radio Frequency) interference between the wireless access point and the installing computer	20
There is an object blocking the signal between the printer and the access point	20
There are too many devices on the wireless network	20
Wireless Setup Utility unable to communicate with printer	21
Wireless Setup Utility stops responding during wireless printer configuration	21
Printer does not print after wireless configuration completes	21
Make sure the printer is turned on	21
Verify that the printer is ready	21
Disable third-party firewalls	22
Verify that the wireless network is working properly	22
Verify that the correct port or printer is selected	22
Verify that Windows is working properly	22
Verify that the printer is working	22
Make sure the printer driver is installed on the printer	22
Cannot print and there is a firewall on the computer	22
Network printer does not show up in the printer selection list during installation (Windows)	23
Make sure the printer is on the same wireless network as the computer	23
Networking glossary	25

Lexmark X466dtwe Wireless Setup Guide - Page 21

Wireless Setup Utility unable to communicate with printer

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