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Lexmark X4850 User's Guide (Mac) - Page 132

Copy troubleshooting, Copier does not respond, Scanner unit does not close, Poor copy quality

UPC - 734646046664

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Copy troubleshooting Copier does not respond These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see "Error messages" on page 143. Check power If the light is not on, see "Power button is not lit" on page 106. Removing and reinstalling software For more information, see "Removing and reinstalling the software" on page 148. Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Poor copy quality • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in print These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see "Error messages" on page 143. Check ink Check the ink levels, and install a new print cartridge if necessary. Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water. Adjust the brightness of the copy 1 Load the document facedown on the scanner glass. 2 From the control panel, press or repeatedly until Copy is highlighted. 3 Press . 4 Press repeatedly until Lighter/Darker is highlighted. Troubleshooting 132

Section	Page
Contents	3
Safety information	5
Networking the printer	6
General networking	6
Networking overview	6
Common home network configurations	6
Finding the MAC address	8
Printing a network setup page	9
Wireless networking	9
IP addresses	9
Types of wireless networks	9
Finding the signal strength	10
Networking the printer	11
Know your security keys	11
Why do I need an installation cable?	11
Installing the printer on a network	11
Installing the printer on additional network computers	12
Sharing the printer on a network	12
Selecting a network printer	12
Finding a printer/print server located on remote subnets	13
Using a wireless network connection	13
Tips for using network adapters	14
Why do I need to disconnect the installation cable?	14
What do the Wi-Fi indicator lights mean?	14
Advanced wireless setup	15
Creating an ad hoc wireless network using Mac	15
Adding a printer to an existing ad hoc wireless network using Mac	15
Printing	16
Getting started	16
Loading paper	16
Using the automatic paper type sensor	16
Loading envelopes	17
Loading labels	17
Loading greeting cards, index cards, photo cards, and postcards	18
Loading transparencies	18
Loading iron-on transfers	18
Loading custom-size paper	19
Loading banner paper	19
Choosing compatible specialty paper types	20
Learning about the All-In-One software print options	20
Choosing a paper size	20
Choosing a paper type	20
Choosing a print quality	21
Collating copies using the computer	21
Sharpening an image	21
Resetting All-In-One software settings to defaults	22
Performing printing and related tasks	22
Printing a document	22
Printing photos	22
Printing borderless photos	23
Printing cards	23
Printing envelopes	24
Printing iron-on transfers	25
Printing transparencies	25
Printing a banner	26
Printing multiple pages on one sheet	27
Printing color images in black and white	27
Printing multiple copies of a stored document	28
Printing the last page first (reverse page order)	28
Printing on both sides of the paper (duplexing)	28
Printing document files from a memory card or flash drive	29
Printing a test page using the computer	30
Managing print jobs	30
Pausing print jobs	30
Canceling a print job	31
Resuming print jobs	31
Copying	32
Getting started	32
Loading paper	32
Loading original documents on the scanner glass	32
Performing copying and related tasks	33
Making a copy	33
Making a color or black-and-white copy	33
Adjusting the brightness of a copy	34
Copying photos	34
Adjusting copy quality	35
Collating copies using the control panel	35
Repeating an image on one page	36
Enlarging or reducing an image	37
Copying on both sides of the paper (duplexing)	37
Copying multiple pages on one sheet (N-Up)	38
Changing the default copy settings	39
Scanning	40
Getting started	40
Loading original documents on the scanner glass	40
Learning about the All-In-One Center scan options	40
Choosing where to send scanned images	40
Editing the Customize list	41
Adjusting color settings when scanning	41
Customizing scan settings from the Scan dialog	42
Cropping photos using the software	44
Adjusting the brightness of an image	45
Sharpening an image	45
Selecting the All-In-One Center Preferences setting	46
Resetting All-In-One software settings to defaults	46
Performing scanning and related tasks	46
Scanning a document	46
Making a color or black-and-white scan	47
Scanning multiple pages using the scanner glass	48
Scanning a text-only document	49
Scanning a text and graphics document	49
Scanning an item for Web page viewing	49
Scanning images for editing	50
Scanning a portion of an image	50
Scanning clear images from magazines or newspapers	51
Scanning text for editing	51
Scanning documents or images for e-mailing	51
Saving a scanned image	52
Canceling a scan job	52
Changing the default scan settings	53
Scanning over a network	53
Setting a network printer to scan	53
Selecting printers that can scan to your computer	54
Scanning to a computer over a network using the control panel	54
Working with photos	56
Connecting photo storage devices	56
Inserting a memory card	56
Inserting a flash drive	57
Removing a memory card or flash drive	58
Working with photos using the control panel	59
Printing a photo or selected photos	59
Printing all photos from a memory device	60
Printing photos stored on a memory device using the proof sheet	60
Printing photos from a PictBridge-enabled digital camera	61
Printing photos from a digital camera using DPOF	62
Editing photos using the control panel	63
Transferring photos from a memory card to a flash drive	64
Transferring photos from a memory device to the computer using the control panel	65
Viewing a slideshow of photos on the control panel display	65
Working with photos using the computer	66
Printing photos	66
Printing cards	66
Printing borderless photos	67
Printing color images in black and white	68
Scanning images for editing	68
Scanning documents or images for e-mailing	69
Scanning multiple pages using the scanner glass	69
Saving a scanned image	70
Adjusting color settings when scanning	70
Adjusting the brightness of an image	71
Cropping photos using the software	71
Enhancing photo print quality using the software	72
Enlarging or reducing an image	72
Sharpening an image	73
Transferring photos from a memory device to the computer over a wireless network	73
Understanding the printer	75
Understanding the printer parts	75
Checking the box contents	75
Understanding the parts of the printer	76
Using the control panel buttons and menus	78
Understanding the software	83
Installing the printer software	83
Removing the printer software	84
Using the Printer Selection dialog	84
Using the Printer Setup Complete dialog	84
Using the Page Setup dialog	84
Using the Print dialog	85
Using Printer Services	89
Using the All-In-One Center	90
Using the Network Card Reader	91
Using the Utility	93
Maintaining the printer	95
Print cartridges	95
Installing print cartridges	95
Removing a used print cartridge	96
Refilling print cartridges	97
Using genuine Lexmark print cartridges	97
Aligning print cartridges	97
Cleaning the print cartridge nozzles	98
Wiping the print cartridge nozzles and contacts	98
Preserving the print cartridges	99
Improving print quality	100
Check paper	100
Check print cartridges	100
Ordering supplies	101
Ordering print cartridges	101
Ordering paper and other supplies	101
Cleaning the scanner glass	102
Cleaning the exterior of the printer	102
Finding information about the printer	102
Contacting Customer Support	105
Troubleshooting	106
Setup troubleshooting	106
Incorrect language appears on the display	106
Power button is not lit	106
Software does not install	107
Printer does not appear in the Printer Selection dialog	107
Page does not print	108
Test page does not print	109
Cannot print from digital camera using PictBridge	111
Printer is not able to communicate with the computer	111
Checking the print cartridges	111
Wireless troubleshooting	112
Check your security keys	112
How do I find out what type of security my network is using?	112
Printer is configured correctly, but cannot be found on the network	112
Wireless network printer does not print	113
Wi-Fi indicator light is not lit	114
Network printer does not show up in the printer selection list during installation	115
Wireless printer is no longer working	116
Printer cannot connect to the wireless network	117
Wi-Fi indicator light is orange	118
Wi-Fi indicator light is blinking orange during installation	119
Wireless Setup Assistant cannot communicate with the printer during installation	120
Changing wireless settings after installation	121
Checking your network name	121
Ping the access point	121
Ping the printer	122
Run the Wireless Setup Assistant	122
Resetting an internal wireless print server to factory default settings	122
Print troubleshooting	123
Improving print quality	123
Poor text and graphic quality	123
Poor quality at the edges of the page	124
Print speed is slow	125
Partial document or photo prints	125
Photo smudges or scratches	125
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	126
Glossy photo paper or transparencies stick together	126
Page prints with different fonts	126
Print is too dark or smudged	127
Vertical straight lines are not smooth	127
White lines appear in graphics or solid black areas	127
Colors on printout are faded or differ from colors on the screen	128
Printer is plugged in but does not print	128
Cannot print from digital camera using PictBridge	129
Cannot print documents from a memory card or flash drive	129
Duplex unit does not operate correctly	130
Checking printer readiness	130
Checking printer ports	131
Copy troubleshooting	132
Copier does not respond	132
Scanner unit does not close	132
Poor copy quality	132
Partial document or photo copies	133
Copied item does not match the original item	133
Scan troubleshooting	134
Scanner does not respond	134
Scan was not successful	134
Scanning takes too long or freezes the computer	135
Poor scanned image quality	135
Scanner unit does not close	136
Partial document or photo scans	136
Cannot scan to an application	136
Cannot scan to a computer over a network	136
Jams and misfeeds troubleshooting	137
Paper jam in the printer	137
Paper jam in the paper support	137
Paper jam in the duplex unit	137
Paper or specialty media misfeeds	138
Printer does not feed paper, envelopes, or specialty media	139
Banner paper jams	140
Memory card reader and PictBridge troubleshooting	140
Memory card cannot be inserted	140
Nothing happens when memory card is inserted	140
Cannot print from digital camera using PictBridge	141
Cannot print documents from a memory card or flash drive	142
Photos do not transfer from a memory card across a wireless network	142
Error messages	143
Alignment Error	143
Black Ink Low / Color Ink Low / Photo Ink Low	143
Cartridge Error (1102, 1203, 1204, or 120F)	143
Clear Carrier Jam	144
Cover Open	145
Paper Out	145
Paper Jam	145
Printer Carrier Stall	145
Left Cartridge Missing / Right Cartridge Missing	146
Left Cartridge Incorrect / Right Cartridge Incorrect	146
Error 1104	146
Paper Size/Type error	146
Paper Mismatch	146
Proof Sheet Error	147
Print File Error	147
No valid photo image files detected	147
Paper or Photo Size error	147
PictBridge Communication Error	148
Invalid Device	148
There is a problem reading the memory card.	148
Saving settings	148
Removing and reinstalling the software	148
Notices	150
Recycling Lexmark products	150
Edition notice	150
UNITED STATES GOVERNMENT RIGHTS	150
Trademarks	150
Conventions	151
Product information	151
Federal Communications Commission (FCC) compliance information statement	151
Exposure to radio frequency radiation	152
Japanese VCCI notice	152
Korean MIC statement	152
Industry Canada notice	153
European Community (EC) directives conformity	153
European EC directives conformity statement for radio products	154
Noise emission levels	155
Waste from Electrical and Electronic Equipment (WEEE) directive	156
Product disposal	156
Temperature information	156
Information for Chinese RoHS program	156
ENERGY STAR	157
Power consumption	157
Product power consumption	157
Power Saver	158
Off mode	158
Total energy usage	158
LEXMARK LICENSE AGREEMENTS	158
Statement of Limited Warranty	161