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Lexmark X642E Advanced Manual - Page 41

At the printer: Error printing document

UPC - 734646258746

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4 Troubleshooting 4.6 At the printer: User unknown The used card (or entered user code) is unknown. 4.7 At the printer: Login denied  Wrong PIN code.  The device is not registered.  Too many consecutive failed login attempts has caused Prevent login to be checked on the Identification tab in the User properties dialog. If none of the above, it could be because the Windows system on the SafeCom server does not allow any more connections. If you also get a "Connection error. Login failed" when you try to login to SafeCom Administrator, then restart the computer. 4.8 At the printer: Restricted access  The user is not allowed to use the device.  A Pay user is trying to login and Pay is not checked on the License tab in the Device properties dialog. 4.9 At the printer: Error printing document  Pull Print is cleared on the License tab in the Device properties dialog.  Pull Print is cleared on the Settings tab in the Device properties dialog. 4.10 At the printer: Question mark before the document name The list of supported printer drivers does not include an entry matching the driver you used. Use the web browser to add the driver name to the list. 4.11 At the printer: Login error  Is the SafeCom Service running on the SafeCom server?  Is the SafeCom device registered at the SafeCom server? D60711-14 41

Section	Page
1 Introduction	5
1.1 SafeCom Go Lexmark	5
1.2 Requirements	5
1.3 SafeCom ID devices	6
1.4 Lexmark Universal Print Driver	7
1.5 Available documentation	7
1.6 About this manual	8
1.7 Document history	8
2 SafeCom Go Lexmark	10
2.1 Overview	10
2.2 Install SafeCom Go Lexmark	10
2.3 Configure SafeCom Go Lexmark	11
2.3.1 Import the SafeCom security template	11
2.3.2 Apply access control on device functions	13
2.3.3 Show/hide icons on the control panel	14
2.3.4 Install SafeCom ID Device (card reader)	14
2.4 SafeCom Go Lexmark Web Interface	15
2.4.1 Login to the SafeCom Go Lexmark Web Interface	15
2.4.2 Configuration web page	16
2.4.3 Information web page	20
2.4.4 Register web page	21
2.4.5 Log web page	22
2.4.6 Password web page	23
2.5 SafeCom Go Lexmark - How to	24
2.5.1 Get the SafeCom Go Lexmark software	24
2.5.2 Specify SafeCom Server	24
2.5.3 Register device	25
2.5.4 Select user identification – User code or card	25
2.5.5 Login with Windows without specifying the domain	26
2.5.6 Login without PIN code	26
2.5.7 Disable Pull Print	26
2.5.8 Enable Copy Control	27
2.5.9 Enable Send to Folder	27
2.5.10 Control user access rights	27
2.5.11 Enable prefilled e-mail fields	28
2.5.12 Control max length of encryption keys	28
2.5.13 Restore factory default settings	30
2.5.14 Determine the version	31
2.5.15 Use another server in a multiserver solution	31
2.6 SafeCom Go Lexmark update software	31
2.7 Is the SafeCom Go Lexmark software loaded?	31
2.8 Uninstall SafeCom Go Lexmark	32
3 Using SafeCom Go Lexmark	34
3.1 Control panel	34
3.2 Login	34
3.3 Pull Print - Document list	37
3.4 Copy	37
3.5 Folder	38
3.6 E-mail	38
3.7 Logout	38
3.8 Register card with Windows credentials	39
3.9 Register card with PUK code	39
4 Troubleshooting	40
4.1 Introduction	40
4.2 SafeCom Help Desk Assistant	40
4.3 SafeCom Go Lexmark software issues	40
4.4 SafeCom Go Lexmark device trace facility	40
4.5 At the printer: Login service not available	40
4.6 At the printer: User unknown	41
4.7 At the printer: Login denied	41
4.8 At the printer: Restricted access	41
4.9 At the printer: Error printing document	41
4.10 At the printer: Question mark before the document name	41
4.11 At the printer: Login error <number>	41
4.12 At the printer: Card reader not working	42
4.13 Tracking information	42
4.14 Tracking of blank pages	42
5 Regulatory information	43