Lexmark X642E Advanced Manual - Page 42

At the printer: Card reader not working, Tracking information, Tracking of blank s

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4 Troubleshooting 4.12 At the printer: Card reader not working  If the card reader is connected before the SafeCom Go Lexmark software is installed the display may show the message: Unsupported USB device. Please remove. Just ignore this message and load the install the SafeCom Go Lexmark software.  Is the card reader firmly connected?  Is the card compatible with the reader?  Try to move the card reader away from the printer to check that if it is electrical interference that prevents the reader from working. 4.13 Tracking information The format of the tracking data is documented in SafeCom G3 Administrator's Manual D60603. If any attempt is made to disconnect or otherwise tamper with the device to avoid tracking, the tracking state of these jobs is recorded as "Interrupted" instead of "Completed." Canceled documents are also tracked as "Interrupted." If Post Track (2.4.2) is enabled, the tracking record for print jobs is adjusted to reflect what was actually printed. However, if the job is interrupted, the tracking record is not adjusted and will reflect the tracking data that was determined when the documented was processed in the print queue. 4.14 Tracking of blank pages Lexmark devices can be configured to either print or not print blank pages. In order to get correct tracking data we highly recommend the Lexmark device print blank pages. The blank page is tracked as one mono impression and one sheet. If the blank page is printed on duplex, only one mono impression and one sheet is tracked. D60711-14 42

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4 Troubleshooting
D60711-14
42
4.12
At the printer: Card reader not working
If the card reader is connected before the SafeCom Go Lexmark software
is installed the display may show the message:
Unsupported USB device.
Please remove
. Just ignore this message and load the install the SafeCom
Go Lexmark software.
Is the card reader firmly connected?
Is the card compatible with the reader?
Try to move the card reader away from the printer to check that if it is
electrical interference that prevents the reader from working.
4.13
Tracking information
The format of the tracking data is documented in
SafeCom G3 Administrator’s
Manual
D60603
.
If any attempt is made to disconnect or otherwise tamper with the device to
avoid tracking, the tracking state of these jobs is recorded
as “
Interrupted
”
instead of “C
ompleted.
”
Canceled documents are also tracked as
“
Interrupted.
”
If Post Track (2.4.2) is enabled, the tracking record for print jobs is adjusted to
reflect what was actually printed. However, if the job is interrupted, the
tracking record is not adjusted and will reflect the tracking data that was
determined when the documented was processed in the print queue.
4.14
Tracking of blank pages
Lexmark devices can be configured to either print or not print blank pages. In
order to get correct tracking data we highly recommend the Lexmark device
print blank pages. The blank page is tracked as one mono impression and one
sheet. If the blank page is printed on duplex, only one mono impression and
one sheet is tracked.