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Lexmark X945e Setup Guide - Page 51

Incorrect characters print, Option does not operate correctly or quits after it is installed

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Incorrect characters print Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: Reset the printer Turn the printer off, wait for about 10 seconds, and then turn the printer on. Check to see if the option is connected to the printer 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. Make sure the option is installed Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. Make sure the option is selected From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Drawers Make sure the paper is loaded correctly 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. 5 Close the door. Reset the printer Turn the printer off. Wait 10 seconds. Turn the printer back on. Duplex unit Make sure the connection between the duplex unit and the printer is secure. If the duplex unit is listed on the menu settings page, but paper jams when it enters or exits the duplex unit, the printer and duplex unit may not be properly aligned. 51

Section	Page
Contents	3
Overview	7
Printer configurations	7
Selecting a location for the printer	7
Available options	8
Step 1: Setting up the printer	10
Unboxing the printer and removing packaging	10
Checking the box contents	10
Removing packaging from the printer	11
Installing the toner cartridges	14
Attaching the paper bails	16
Attaching the scanner to the printer	18
Attaching the scanner to its shelf	18
Rolling the printer under the scanner shelf	19
Installing the connector bracket	21
Connecting scanner cables to the printer	22
Connecting your printer to a single computer or to a network of computers	23
Setting the printer up with local setup	23
Setting the printer up with network setup	24
Moving the printer	27
Before moving the printer	27
Moving the printer and options to another location within the office	27
Disassembling the printer from the scanner shelf prior to the move	28
Shipping the printer	30
Setting the printer up in a new location	30
Step 2: Loading paper	32
Loading the 867- and 1133-sheet trays	32
Using the multipurpose feeder	33
Step 3: Setting up the Copy function	36
Making a quick copy	36
Copying using the ADF	36
Copying using the scanner glass (flatbed)	37
Step 4: Setting up the Fax function	38
Getting ready to fax	38
Setting up the fax function	38
Setting up the fax function using the Embedded Web Server	39
Sending a fax	40
Sending a fax using the control panel	40
Improving fax quality	40
Step 5: Setting up the E-mail function	42
Getting ready to e-mail	42
Setting up the e-mail function	42
Setting up the address book	42
E-mailing a document	43
Sending an e-mail using the keypad	43
Step 6: Setting up the Scan function	44
Scanning to an FTP address	44
Setting up the scan to FTP address function using the Embedded Web Server	44
Scanning to an FTP address using the keypad	45
Improving FTP quality	45
Improving scan quality	45
Step 7: Verifying printer setup	46
Printing information pages	46
Printing a menu settings page	46
Printing a network setup page	46
Printing the Help menu pages	46
Conducting a test copy, scan, and fax	47
Making a test copy	47
Sending a test fax	47
Testing a scan to PC profile	47
Solving setup issues	49
Checking an unresponsive printer	49
Checking an unresponsive scanner	49
Checking to ensure all packaging is removed	49
Control panel display is blank or displays only diamonds	49
Error message about reading USB drive appears	50
Jobs do not print	50
Make sure the printer is ready to print	50
Check to see if the standard exit bin is full	50
Check to see if the paper tray is empty	50
Make sure the correct printer software is installed	50
Make sure the internal print server is installed properly and working	50
Make sure you are using a recommended USB, serial, or Ethernet cable	50
Make sure printer cables are securely connected	50
Job prints from the wrong tray or on the wrong paper	50
Check the Paper Type setting	50
Incorrect characters print	51
Option does not operate correctly or quits after it is installed	51
Reset the printer	51
Check to see if the option is connected to the printer	51
Make sure the option is installed	51
Make sure the option is selected	51
Drawers	51
Make sure the paper is loaded correctly	51
Reset the printer	51
Duplex unit	51
Paper frequently jams	52
Check the paper	52
Make sure there is not too much paper in the paper tray	52
Check the paper guides	52
Has the paper absorbed moisture due to high humidity?	52
Contacting Customer Support	52
Administrative settings	52
Adjusting the brightness of the display	52
Disabling control panel menus	53
Restoring the factory default settings	53
Notices	54
Edition notice	54
UNITED STATES GOVERNMENT RIGHTS	54
Trademarks	54
Conventions	54
Federal Communications Commission (FCC) compliance information statement	55
Exposure to radio frequency radiation	55
Industry Canada notices	55
Industry Canada radio interference statement	55
Radio interference notice	56
European Community (EC) directives conformity	56
India emissions notice	57
Federal Communications Commission (FCC) compliance information statement	57
Notice to users of the Canadian telephone network	58
Notice to users of the New Zealand telephone network	59
South Africa telecommunications notice	59
Statement of Limited Warranty	59