Panasonic AW-HN38H AW-HN38H Operating Instructions - Page 127

sleep mode., The network connection may be severed if the computer enters

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Troubleshooting (continued) Symptom Cause and remedial action No access is possible from the web browser Cannot access the camera from a mobile terminal ●● Are you accessing via "http://" while the HTTPS function is enabled?  Perform access via "https://" when using the HTTPS function. Entry of the port number is also required. ●● Is the same IP address setting being used by another unit?  Check out the IP addresses of the unit, access devices (personal computer, mobile terminal, controller, etc.) and any other cameras. ●● Does the subnet mask setting match the network subnet of the connection destination?  Check out the subnet mask settings of the unit and access devices, and then consult with the network administrator. ●● Has the "Use a proxy server" setting been selected by the web browser? (When the unit and the personal computer are connected to the same subnet)  If a proxy server has been set using the "proxy setting" of the web browser, it is recommended that a "Don't use proxy" address be selected as the unit's IP address setting. ●● Has the wrong default gateway been set for the unit? (When the unit and personal computer are connected to different subnets)  Check out the default gateway that has been set for the unit, and then consult with the network administrator. ●● The network connection may be severed if the computer enters sleep mode.  After canceling the sleep mode, reload the screen as necessary. ●● Is the URL correct? Has "/mobile" been entered at the end of the URL?  Check whether the URL has been entered correctly. When accessing the unit from a mobile terminal, "/mobile" must be added to the end of the URL used to access the unit from a personal computer. ●● Is the HTTPS SSL encryption of the mobile terminal different from that of the unit?  Set [HTTPS] - [Connection] for the unit to [HTTP], and initiate access again. Reference pages P.102 P.51, P.90 P.51, P.90 --- P.51, P.90 --- P.117 P.96 127

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127
Troubleshooting
(continued)
Symptom
Cause and remedial action
Reference
pages
No access is possible
from the web browser
●
Are you accessing via “http://” while the HTTPS function is
enabled?
Perform access via “https://” when using the HTTPS function. Entry of
the port number is also required.
P.102
●
Is the same IP address setting being used by another unit?
Check out the IP addresses of the unit, access devices (personal
computer, mobile terminal, controller, etc.) and any other cameras.
P.51, P.90
●
Does the subnet mask setting match the network subnet of the
connection destination?
Check out the subnet mask settings of the unit and access devices,
and then consult with the network administrator.
P.51, P.90
●
Has the “Use a proxy server” setting been selected by the web
browser? (When the unit and the personal computer are connected
to the same subnet)
If a proxy server has been set using the “proxy setting” of the web
browser, it is recommended that a “Don’t use proxy” address be
selected as the unit’s IP address setting.
–––
●
Has the wrong default gateway been set for the unit? (When the
unit and personal computer are connected to different subnets)
Check out the default gateway that has been set for the unit, and then
consult with the network administrator.
P.51, P.90
●
The network connection may be severed if the computer enters
sleep mode.
After canceling the sleep mode, reload the screen as necessary.
–––
Cannot access the
camera from a mobile
terminal
●
Is the URL correct? Has “/mobile” been entered at the end of the
URL?
Check whether the URL has been entered correctly. When accessing
the unit from a mobile terminal, “/mobile” must be added to the end of
the URL used to access the unit from a personal computer.
P.117
●
Is the HTTPS SSL encryption of the mobile terminal different from
that of the unit?
Set [HTTPS] - [Connection] for the unit to [HTTP], and initiate access
again.
P.96