Panasonic AW-HN38H AW-HN38H Operating Instructions - Page 133

Troubleshooting (continued) Symptom Cause and remedial action The authentication screen appears repeatedly ●● Has the user name or password been changed?  If you change the user name and password of the user currently logged in from a separate web browser while the unit is being accessed, the authentication screen appears each time the screen display is changed. Close the web browser, and initiate access to the unit again. ●● Has the method for user authentication been changed?  If you change the [User auth.]  [Authentication] setting, close the web browser and initiate access again. ●● Is access being performed in HTTPS mode? Screen displays may take a while to appear in HTTPS mode due to signal processing. ●● Is the unit on the same local network and being accessed via proxy?  Configure the web browser settings so that access is not performed via proxy. Screens displays take a while to appear and operations are slower ●● Are multiple users accessing the unit's IP videos at the same time?  When multiple users access the unit's IP videos at the same time, image display and operations may take some time to occur, and the refresh speed of the IP videos may drop. ●● Is the H.264 image format set to 1920×1080 (60fps or 50fps)?  Depending on the performance of the personal computer, the screen display images will be displayed later than the actual images if the H.264 image format is set to 1920×1080 (60fps or 50fps). Also, the motion of the screen display images may not be smooth immediately after opening the web screen. The images are not refreshed satisfactorily or they are not displayed ●● Reset the Wi-Fi by taking the following steps. [When using a mobile terminal (iOS)] Select [Settings] icon  [General]  [Reset]. Execute [Reset Network Settings], and then establish the new Wi-Fi setting. H.264 images are not displayed ●● Is the camera connected to the personal computer via the Internet?  Set [Internet Mode (over HTTP)] to [On]. The images break up ●● Convergence of transmission lines or some other factor may be making it impossible for the video information to be transmitted properly, causing the images to break up.  Consult with the network administrator. The screen goes dark when the mobile terminal is left standing for a while ●● Is the power-saving function of the mobile terminal set to ON?  Turn the power-saving function of the mobile terminal OFF so that images are displayed at all times. Reference pages P.88 P.88 --- --- --- P.69 --- P.69 --- --- 133