Panasonic AW-HN40H AW-HN38H Operating Instructions - Page 49

Troubleshooting

Page 49 highlights

Troubleshooting ●●Operation Symptom Cause and remedial action Reference pages ●● Is the AC adaptor securely connected to the AC outlet? --- ●● If the power plug of the AC adaptor connected properly? --- No power ●● Is the network cable for the PoE+ (IEEE802.3at) compatible power supply device and the unit connected properly? P.35 ●● Power may not be supplied if the total power limit is exceeded on power supply devices that allow connections to multiple PoE+ terminals. P.35  Refer to the operating instructions for the PoE+ power supply device. The status display lamp ●● The PoE+ power supply conditions do not meet the specifications. flashes red continuously  Check the power supply device. P.35 The status display lamp flashes red several times ●● An error such as an attempt to perform a recording operation while an SD card is not inserted has occurred.  Check the event log. P.105 Cannot operate (common to wireless remote control, controller) ●● Is the power on?  If the unit's status display lamp is off or if it has lit up orange, it means that the unit's power is not being supplied. ●● Have the limiter functions been set? ●● Has the correct unit to be operated been selected? P.7 P.121 to 122 P.9 Cannot operate using the wireless remote control ●● Have the remote control's batteries run down or have the batteries been installed with their polarities reversed?  If the status display lamp does not blink even when the wireless remote control is operated near the wireless remote control signal --- light-sensing area, it means that the batteries have run down. Replace the batteries. ●● Has the IR ID setting been set correctly? P.48, P.85 ●● Is there a fluorescent light or plasma monitor near the unit and, if so, is the wireless remote control signal light-sensing area P.39 exposed to its light? Operating Instructions 49

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49
Operating
Instructions
Troubleshooting
Operation
Symptom
Cause and remedial action
Reference
pages
No power
Is the AC adaptor securely connected to the AC outlet?
–––
If the power plug of the AC adaptor connected properly?
–––
Is the network cable for the PoE+ (IEEE802.3at) compatible power
supply device and the unit connected properly?
P.35
Power may not be supplied if the total power limit is exceeded on
power supply devices that allow connections to multiple PoE+
terminals.
Refer to the operating instructions for the PoE+ power supply device.
P.35
The status display lamp
flashes red continuously
The PoE+ power supply conditions do not meet the specifications.
Check the power supply device.
P.35
The status display lamp
flashes red several times
An error such as an attempt to perform a recording operation
while an SD card is not inserted has occurred.
Check the event log.
<Operations and
Settings>
P.105
Cannot operate
(common to wireless
remote control,
controller)
Is the power on?
If the unit’s status display lamp is off or if it has lit up orange,
it means that the unit’s power is not being supplied.
<Operations and
Settings>
P.7
Have the limiter functions been set?
<Operations and
Settings>
P.121 to 122
Has the correct unit to be operated been selected?
<Operations and
Settings>
P.9
Cannot operate using
the wireless remote
control
Have the remote control’s batteries run down or have the batteries
been installed with their polarities reversed?
If the status display lamp does not blink even when the wireless
remote control is operated near the wireless remote control signal
light-sensing area, it means that the batteries have run down.
Replace the batteries.
–––
Has the IR ID setting been set correctly?
<Operations and
Settings>
P.48, P.85
Is there a fluorescent light or plasma monitor near the unit and,
if so, is the wireless remote control signal light-sensing area
exposed to its light?
P.39