Samsung CLP 610ND SyncThru 5.0 Device Map Plug-in Guide (ENGLISH) - Page 20

Troubleshooting 9. This chapter gives helpful information for what to do if you face an error. This chapter includes: • Understanding error codes Understanding error codes The following table shows all the error codes SyncThru™ Admin 5 Map Plug-in defines. You can see the error codes in pop-up window messages or log messages. Brief description of meanings CODE 30011 30012 30014 30021 MEANING Failed to add map - Place not selected. Failed to add map - Invalid name. Failed to save map. Failed to delete map. Detailed description of meanings CODE 30011 Place is not selected SEVERITY Severe 30012 Duplicate name, try again 30014 Fail to save Severe Severe 30021 This image is used in Subplace. You can't delete this file Severe REASON You didn't select a Place. When you create a Subplace, you have to select a Place for the Subplace to be located under. The Place or the Subplace name already exists SOLUTION In the Create Place window, please make sure that you select the Place in the Select Place drop-down list. After selecting a Place, type in the Subplace Name and, if necessary, Description. Then click OK/Apply (See "Creating Place and Subplace" on page 13). Please enter a different name for the Place or Subplace. There might be an internal error when SyncThru™ Admin 5 tries to save Place/ Subplace information to the database. The selected image you are trying to delete is used by one or more subplaces. Please check the following: 1 Check if the SyncThru™ Admin 5 Device Map Plug-in is working fine. Check the Windows services of the server on which you have installed SyncThru™ Admin 5. 2 Check if the database you are using is working. 3 Check the connection between SyncThru™ Admin 5 and your database. Please check to see if the selected image is in use. If it is, you cannot delete the file. If you really want to delete the file, change the image for the specified Subplace. Troubleshooting_ 20