Samsung FX510BGS User Manual - Page 71

troubleshooting

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troubleshooting troubleshooting Troubleshooting Samsung works hard to ensure that you don't have problems with your new gas range. If you experience a problem, look first for a solution in the table below. If, after trying the suggested solution, you're still having trouble, call Samsung at 1-800-SAMSUNG (1800-726-7864). PROBLEM You smell gas. The range is not level. The oven control beeps and displays an error code. All burners do not light. POSSIBLE CAUSE SOLUTION There is a gas leak. The surface burner knob is not in the 'off' position, yet the burner itself is not ignited. Clear the room, building, or area of all occupants. Immediately call your gas supplier from a neighbor's phone. Do not call from your phone. It is electrical and could cause a spark that could ignite the gas. Follow the gas supplier's instructions. If you cannot reach your gas supplier, call the fire department. The appliance has been installed improperly. The leveling leg(s) is (are) damaged or uneven. Make sure the floor is level, strong, and stable. If the floor sags or slopes, contact a carpenter. Check and level the range. (See the Installation Instructions.) The kitchen cabinets are not properly aligned and make the range appear to be not level. Ensure that cabinets are square and provide sufficient room for installation. You have a function error code. See "Troubleshooting and information codes" chart on page 76. Press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. The power cord is not plugged into the electrical outlet. Make sure the electrical plug is plugged into a live, properly grounded outlet. A fuse in your home may be blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker. The gas supply is not properly connected or turned on. See the Installation Instructions that came with your range. FX710BGS_FX510BGS_DG68-00356A-01.indd 71 troubleshooting _71 2011-08-19 �� 4:26:04

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troubleshooting _
71
TROUBLESHOOTING
troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new gas range.
If you experience a problem, look first for a solution in the table below. If, after trying the
suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-
800-726-7864).
PROBLEM
POSSIBLE CAUSE
SOLUTION
you sMell gas.
There is a gas leak.
The surface burner knob is not in
the ‘off’ position, yet the burner
itself is not ignited.
Clear the room, building, or area
of all occupants.
Immediately call your gas
supplier from a neighbor’s
phone. Do not call from your
phone. It is electrical and
could cause a spark that could
ignite the gas. Follow the gas
supplier’s instructions.
If you cannot reach your gas
supplier, call the fire department.
The range is not level.
The appliance has been installed
improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the floor is level,
strong, and stable. If the floor
sags or slopes, contact a
carpenter.
Check and level the range. (See
the Installation Instructions.)
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
Ensure that cabinets are square
and provide sufficient room for
installation.
The oven control beeps
and displaYs an error
code.
You have a function error code.
See “Troubleshooting and
information codes” chart on
page 76.
Press the CLEAR/OFF pad and
restart the oven. If the problem
persists, disconnect all power to
the range for at least 30 seconds
and then reconnect the power. If
this does not solve the problem,
call for service.
All burners do not light.
The power cord is not plugged
into the electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not properly
connected or turned on.
See the Installation Instructions
that came with your range.
FX710BGS_FX510BGS_DG68-00356A-01.indd
71
2011-08-19
�� 4:26:04