Samsung NX58M6850SS/AA User Manual - Page 45

English 45, Problem, Possible cause, Action, OFF/CLEAR, START/SET

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Problem Possible cause Action The surface burners do not light. The control knob is not set properly. The burner caps are not in place. The burner base is misaligned. Push in the control knob and turn it to the LITE position. Clean the electrodes. Put the burner cap on the burner head. Align the burner base. A surface burner clicks during operation. The control knob has been left in the LITE position. After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. The burners do not burn evenly. The surface burner components and caps are not assembled correctly and level. See page 40. The surface burners are Clean surface burner components. dirty. (See page 39.) Very large or yellow surface burner flames. The wrong burner orifice is installed. Check the burner orifice size. Contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas). The surface burners light but the oven burners do not light. The oven door lock is turned on. The display will show the Lock icon. Hold the oven door open and press the START/SET pad for 3 seconds. The oven will beep and the Lock icon will turn off. The Gas Pressure Call a qualified service technician. Regulator shut off switch is in the off position. Oven Problem Possible cause Action The oven control beeps and displays an information code. There may be a malfunction. See the "Information codes" chart on page 49. Press the OFF/CLEAR pad, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. Very large or yellow oven burner flames. The oven burner air adjustment shutters need to be adjusted. Call for a qualified service technician. The gas supply is not properly connected or turned on. See the Installation Instructions that came with your range. The oven temperature is too hot or cold. Oven thermostat needs adjustment. See page 34. An oven burner The oven door lock is will not shut off. turned on. The display will show the Lock icon. Hold the oven door open and press the START/SET pad for 3 seconds. The oven will beep and the Lock icon will turn off. The Sabbath function has been activated. SAb and the time of day will show in the display. All other controls and signals will be deactivated. To turn off the oven only, press the OFF/CLEAR pad. To cancel the Sabbath function and reactivate the controls and signals, press and hold the Bake and Touch to Wake-Up pads simultaneously for 3 seconds. English 45 Troubleshooting NX7000K_VE_NX58M6850SS_AA_DG68-00909A-04_EN+MES+CFR.indb 45 2018-08-29 5:15:12

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English 45
Troubleshooting
Oven
Problem
Possible cause
Action
The oven
control beeps
and displays
an information
code.
There may be a
malfunction. See the
"Information codes" chart
on page
49
.
Press the
OFF/CLEAR
pad, and
then restart the oven.
If the problem persists, disconnect
all power to the range for at least
30 seconds and then reconnect
the power. If this does not solve
the problem, call for service.
Very large or
yellow oven
burner flames.
The oven burner air
adjustment shutters
need to be adjusted.
Call for a qualified service
technician.
The gas supply is not
properly connected or
turned on.
See the Installation Instructions
that came with your range.
The oven
temperature is
too hot or cold.
Oven thermostat needs
adjustment.
See page
34
.
An oven burner
will not shut off.
The oven door lock is
turned on.
The display will show the Lock
icon. Hold the oven door open
and press the
START/SET
pad for
3 seconds. The oven will beep and
the Lock icon will turn off.
The Sabbath function
has been activated.
SAb and the time of day will show
in the display. All other controls
and signals will be deactivated. To
turn off the oven only, press the
OFF/CLEAR
pad.
To cancel the Sabbath function and
reactivate the controls and signals,
press and hold the Bake and Touch
to Wake-Up pads simultaneously
for 3 seconds.
Problem
Possible cause
Action
The surface
burners do not
light.
The control knob is not
set properly.
Push in the control knob and turn
it to the LITE position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the burner
head.
Align the burner base.
A surface
burner
clicks during
operation.
The control knob has
been left in the LITE
position.
After the burner lights, turn the
control knob to a desired setting.
If the burner still clicks, contact a
service technician.
The burners do
not burn evenly.
The surface burner
components and caps
are not assembled
correctly and level.
See page
40
.
The surface burners are
dirty.
Clean surface burner components.
(See page
39
.)
Very large or
yellow surface
burner flames.
The wrong burner orifice
is installed.
Check the burner orifice size.
Contact your installer if you have
the wrong orifice (LP gas instead
of natural gas or natural gas
instead of LP gas).
The surface
burners light
but the oven
burners do not
light.
The oven door lock is
turned on.
The display will show the Lock
icon. Hold the oven door open
and press the
START/SET
pad for
3 seconds. The oven will beep and
the Lock icon will turn off.
The Gas Pressure
Regulator shut off switch
is in the off position.
Call a qualified service technician.
NX7000K_VE_NX58M6850SS_AA_DG68-00909A-04_EN+MES+CFR.indb
45
2018-08-29
°° 5:15:12