Samsung NX58M6850SS/AA User Manual - Page 49

Information codes, Warranty (U.S.A)

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Troubleshooting Warranty (U.S.A) Information codes Code symbol Meaning Check the oven sensor. 1. Oven overheating. 2. Check the PBA NTC Sensor Check the PBA NTC Sensor Solution Press the OFF/CLEAR pad, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds, and then reconnect the power. Check the cooling system. Check the door lock. Check the PCB signals. Check the Touch PBA signals. Check the contol panel pads Check the divider switch. 1. If the Divider is in the oven, make sure it is pushed in all the way. 2. If the Divider is not in the oven, see if something is pressing against the divider switch in the back of the oven. 3. If the Divider is all the way in or there is nothing pressing against the Divider switch, press the OFF/ CLEAR pad, and then restart the oven. If the problem persists, disconnect all power to the oven range for at least 30 seconds, and then reconnect the power. ** If these solutions do not solve the problem, contact a local Samsung service center or call 1-800-SAMSUNG (1-800-726-7864). PLEASE DO NOT DISCARD. SAMSUNG GAS RANGE LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) Year Parts and Labor This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG's authorized service center to receive warranty service. SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer's geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center. If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service. To receive in-home service, product must be unobstructed and accessible to the service agent. English 49 Warranty NX7000K_VE_NX58M6850SS_AA_DG68-00909A-04_EN+MES+CFR.indb 49 2018-08-29 5:15:13

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English 49
Warranty
Troubleshooting
Warranty (U.S.A)
PLEASE DO NOT DISCARD.
SAMSUNG GAS RANGE
LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS
AMERICA INC. (SAMSUNG) and delivered new, in the original carton to the original
consumer purchaser, is warranted by SAMSUNG against manufacturing defects in
materials or workmanship for the limited warranty period, starting from the date of
original purchase, of:
One (1) Year Parts and Labor
This limited warranty is valid only on products purchased and used in the United
States that have been installed, operated, and maintained according to the
instructions attached to or furnished with the product. To receive warranty service,
the purchaser must contact SAMSUNG at the address or phone number provided
below for problem determination and service procedures. Warranty service can
only be performed by a SAMSUNG authorized service center. The original dated
bill of sale must be presented upon request as proof of purchase to SAMSUNG or
SAMSUNG’s authorized service center to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States during
the warranty period at no charge, subject to availability of SAMSUNG authorized
servicers within the customer’s geographic area. If in-home service is not available,
SAMSUNG may elect, at its option, to provide transportation of the product to and
from an authorized service center. If the product is located in an area where service
by a SAMSUNG authorized servicer is not available, you may be responsible for a
trip charge or required to bring the product to a SAMSUNG authorized service center
for service.
To receive in-home service, product must be unobstructed and accessible to the
service agent.
Information codes
Code symbol
Meaning
Solution
Check the oven sensor.
1.
Press the
OFF/CLEAR
pad, and
then restart the oven.
2.
If the problem persists,
disconnect all power to the range
for at least 30 seconds, and then
reconnect the power.
Oven overheating.
Check the PBA NTC Sensor
Check the PBA NTC Sensor
Check the cooling system.
Check the door lock.
Check the PCB signals.
Check the Touch PBA
signals.
Check the contol panel
pads
Check the divider switch.
1.
If the Divider is in the oven, make
sure it is pushed in all the way.
2.
If the Divider is not in the oven,
see if something is pressing
against the divider switch in the
back of the oven.
3.
If the Divider is all the way in or
there is nothing pressing against
the Divider switch, press the
OFF/
CLEAR
pad, and then restart the
oven. If the problem persists,
disconnect all power to the oven
range for at least 30 seconds, and
then reconnect the power.
** If these solutions do not solve the problem, contact a local Samsung service
center or call 1-800-SAMSUNG (1-800-726-7864).
NX7000K_VE_NX58M6850SS_AA_DG68-00909A-04_EN+MES+CFR.indb
49
2018-08-29
°° 5:15:13