Sharp MX-C312 Operation Guide - Page 763

TROUBLESHOOTING Problem Printing does not take place. Printing does not take place. Point to check Is the IP address selected correctly? (Windows) Are you using a printer port created using Standard TCP/IP Port? (Windows XP/Server 2003/Vista/ Server 2008/7) Is your computer in an unstable state? Is the machine specified correctly in the software application that you are using for printing? Are the network connection devices operating normally? Is the I/O timeout setting too short? Was a Notice Page printed? Have functions been disabled by the administrator? Solution If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. Print the "All Custom Setting List" in the system settings and check the IP address of the machine. If the IP address has changed, change the port setting in the printer driver. ➞ System Settings > "List Print (User)" > "All Custom Setting List" ☞ Start Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine. ➞ System Settings (Administrator) > "Network Settings" When a port created with Standard TCP/IP Port in Windows is used and the [SNMP Status Enabled] checkbox is , it may not be possible to print correctly. Change the [SNMP Status Enabled] checkbox to . ☞ "SOFTWARE SETUP" (page 1-80) Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or hard drive space. Restart your computer. Make sure that the printer driver of the machine is selected in the Print window of the application. If the printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again. ☞ "SOFTWARE SETUP" (page 1-80) Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout". ➞ System Settings (Administrator) > "Printer Settings" > "Interface Settings" > "I/O Timeout" A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate action. For example, a notice page will be printed in the following situations. • The print job is too large to fit in memory. • A function that has been prohibited by the administrator is specified. By factory default, Notice Pages are not printed. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. 8-22 Contents