Sony HTCT500 Operating Instructions - Page 97

Additional Information Troubleshooting If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. When bringing the system in for repairs, be sure to bring in the entire system. When you install the S-AIR sub unit (optional), in the event of a problem with the S-AIR function, have a Sony dealer check the entire system together (main unit and S-AIR sub unit). General The power is not turned on. • Check that the AC power cord (mains lead) is connected securely. If "PROTECTOR" and "PUSH POWER" appear alternately in the front panel display. Press ?/1 to turn off the system, and check the following item after "STANDBY" disappears. • Check if something is blocking the ventilation holes of the system. After checking the above item and fixing any problems, turn on the system. If the cause of the problem still cannot be found, consult your nearest Sony dealer. Dolby Digital or DTS multi channel sound is not reproduced. • Check that the playing Blu-ray Disc, DVD, etc., is recorded in Dolby Digital or DTS format. • Check that audio setting (settings for the audio output) of the connected component. The surround effect cannot be obtained. • Change to another input by pressing the input button (TV, BD, DVD, SAT/CATV, DMPORT, VIDEO1, VIDEO2, VIDEO3, or TUNER/BAND) on the remote, and then go back to the input you want to check. If "2.0ch" or "1.0ch" is displayed in the front panel display, the signal is stereo or monaural and does not include multi channel sound. If "5.1ch," etc., is displayed, the signal is multi channel, but the surround effect may be low depending on the program or disc. • Depending on the digital signal, the surround processing may not work (page 57). No sound or only a very low-level sound is heard from the speakers. • Press TV VOL VOLUME + and check the volume level. • Press MUTING or TV VOL VOLUME + to cancel the muting function. • Press SOUND FIELD and check the selected sound field. • Depending on the source, the sound effect of the speakers may be less noticeable. • Check the speaker connection (page 25). The sound comes out only from the speaker, not the subwoofer. • Depending on the disc, the sound may come from the speaker only. The sound is delayed compared to the image of the TV. • Set [A/V Sync] to [0 ms] when [A/V Sync] is set to between [10 ms] and [200 ms]. Connected components There is no sound or only a very low-level sound no matter which component is selected. • Check that this system and components are connected correctly and securely. • Check that both this system and the selected component are turned on. There is no sound from the selected component. • Check that the component is connected correctly to the audio input jacks for that component. • Check that the cords are fully inserted into the jacks on both the component and this system. • Check that the component is selected correctly. continued 97US Additional Information