Toshiba 8100 Tecra 8100 Users Guide (PDF) 20030103 - Page 269

If you need further assistance

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243 Troubleshooting Guide If you need further assistance ❖ Use Windows to copy files to diskettes. ❖ Connect a storage device to the system and use specialized software to copy all your data from hard disk to a tape. ❖ Connect the system to a LAN and copy files to some other location on the network. Some people use a combination of these methods, backing up all files to tape weekly and copying critical files to diskette on a daily basis. If you've added software to your system, you should back up the software as well as the data. If something goes wrong that requires you to format your hard disk and start again, reloading all your software and data from a backup will save time. Read the manuals. It's very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get familiar with all the manuals provided with your computer, as well as the manuals that come with the programs and devices you purchase. Look in your local computer store or bookstore for self-help books you can use to supplement the information in the manuals. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Since some problems may be related to the operating system or the program you're using, it is important to investigate other Part II: Technical Reference

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Part II: Technical Reference
Troubleshooting Guide
If you need further assistance
243
Use Windows to copy files to diskettes.
Connect a storage device to the system and use specialized
software to copy all your data from hard disk to a tape.
Connect the system to a LAN and copy files to some other
location on the network.
Some people use a combination of these methods, backing up all
files to tape weekly and copying critical files to diskette on a daily
basis.
If you’ve added software to your system, you should back up the
software as well as the data. If something goes wrong that requires
you to format your hard disk and start again, reloading all your
software and data from a backup will save time.
Read the manuals.
It’s very difficult to provide a fail-safe set of steps you can follow
every time you experience a problem with the computer. Your
ability to solve problems will improve as you learn about how the
computer and its software work together.
Get familiar with all the manuals provided with your computer, as
well as the manuals that come with the programs and devices you
purchase.
Look in your local computer store or bookstore for self-help books
you can use to supplement the information in the manuals.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for help.
Since some problems may be related to the operating system or
the program you’re using, it is important to investigate other