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Western Digital WD1200JB User Manual (pdf) - Page 29

Hard Drive Formatting Issues with Windows 95/98/Me, Alternate Jumper Settings - not recognized

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WESTERN DIGITAL EIDE HARD DRIVE INSTALLATION GUIDE Hard Drive Formatting Issues with Windows 95/98/Me For 32 GB drives and larger, several limitations with the Windows operating system programs have been identified and confirmed by Microsoft. Windows Millennium (Me) Windows Me may exhibit the following problem: ! FORMAT displays the size of partitions or logical drives larger than 64 GB incorrectly - Q263045* Windows 98 (All versions) Windows 98 may exhibit the following problems: ! FDISK does not recognize the full size of hard drives larger than 64 GB - Q263044* ! FORMAT displays the size of partitions or logical drives larger than 64 GB incorrectly - Q263045* ! SCANDISK reports errors on hard drives larger than 32 GB - Q243450* Windows 95 (All versions) Windows 95 does not support hard drive capacities greater than 32 GB. Users should upgrade to Windows XP, 2000, Windows Millennium, or Windows 98SE. *Microsoft Knowledge Base Article ID Number. To download the Microsoft fix for each problem, go to support.microsoft.com and enter the specific article ID number. Alternate Jumper Settings Some older computer systems have difficulty detecting large capacity hard drives. If your system locks up after the installation of your new hard drive, try an alternate jumper setting to resolve this issue. Note: Cable Select cannot be used when alternative jumpers are selected. TROUBLESHOOTING - 25

Section	Page
Table of Contents	3
Before Getting Started	5
Kit Contents	5
Gather These Materials and Tools	5
Operating System Requirements	5
Unpacking and Handling Procedures	6
Record Your Hard Drive Information	6
Register Your Drive	7
Backup Your Data	7
Open Your Computer	7
Install the Hard Drive	8
Set the Jumpers	8
Cable Select Configuration	8
Standard Jumper Settings	9
Single Configuration	9
Master/Slave Configuration	9
Connect the Hard Drive	10
Power on Your Computer	11
Configure the System BIOS	12
Data Lifeguard Tools v11.0	13
Create a Bootable Diskette	13
View Installation Tutorial	14
Set Up Your Hard Drive	15
Install a New Boot Drive	15
Install an Additional Storage Drive	18
Install a Drive Larger than 137 GB	21
Windows Me and 98SE	21
Windows XP and Windows 2000	21
Drive-to-Drive Copy Utility	23
Hard Drive Information	24
Install the Hard Drive in a Macintosh System	25
Install the Hard Drive Less than 137 GB (Additional drive)	25
Troubleshooting	26
Operating System and BIOS Limitations	26
137 GB Barrier	26
32 GB Barrier	26
8.4 GB Barrier	27
Alternate Instructions for Installing a Drive (Windows XP/2000)	28
Install a Single Hard Drive:	28
Install an Additional Hard Drive in Windows:	28
Hard Drive Formatting Issues with Windows 95/98/Me	29
Windows Millennium (Me)	29
Windows 98 (All versions)	29
Windows 95 (All versions)	29
Alternate Jumper Settings	29
Frequently Asked Questions	30
The cables are properly connected and the jumper settings are correct, but the system BIOS cannot recognize the hard drive.	30
My hard drive is making clicking noises. What is wrong?	30
I installed a large drive into an older computer, which does not see the drive’s full capacity. What happened?	31
When installing a drive larger than 64 GB in Windows 98SE, FDISK/FORMAT shows either the wrong or incomplete capacity. Why?	31
Western Digital Service and Support	32
Appendix	33
Regulatory Compliance	33
Agency Approvals	33
Federal Communication Commission (FCC)	33
Underwriters Laboratories (UL)	33
Canadian Standards Association (CSA)	33
TUV Essen Laboratories	33
CE Compliance For Europe	33
Radio Frequency Interference Statement	33
FCC Notice	33
CSA Notice	34
Warranty Information	34
Obtaining Warranty Service	34
Return Material Authorization	34
Limited Warranty	34
Duration of Warranty	34
Other Warranty Limitations	35
Disclaimer of Warranties	35
Your Use of the Product	35
Limitation of Remedies	35
Limitation of Damages	35
No Consequential or Other Damages	35
Online Warranty Inquiry	36

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WESTERN DIGITAL EIDE HARD DRIVE

TROUBLESHOOTING - 25

INSTALLATION GUIDE

Hard Drive Formatting Issues with Windows 95/98/Me

For 32 GB drives and larger, several limitations with the Windows operating system programs

have been identified and confirmed by Microsoft.

Windows Millennium (Me)

Windows Me may exhibit the following problem:

FORMAT displays the size of partitions or logical drives larger than 64 GB incorrectly -

Q263045*

Windows 98 (All versions)

Windows 98 may exhibit the following problems:

FDISK does not recognize the full size of hard drives larger than 64 GB - Q263044*

FORMAT displays the size of partitions or logical drives larger than 64 GB incorrectly -

Q263045*

SCANDISK reports errors on hard drives larger than 32 GB - Q243450*

Windows 95 (All versions)

Windows 95 does not support hard drive capacities greater than 32 GB. Users should upgrade

to Windows XP, 2000, Windows Millennium, or Windows 98SE.

*Microsoft Knowledge Base Article ID Number. To download the Microsoft fix for each

problem, go to

support.microsoft.com

and enter the specific article ID number.

Alternate Jumper Settings

Some older computer systems have difficulty detecting large capacity hard drives. If your

system locks up after the installation of your new hard drive, try an alternate jumper setting to

resolve this issue

Note:

Cable Select cannot be used when alternative jumpers are selected.