Western Digital WDBVHT0080JCH WD SmartWare User Manual - Page 48

Using the Drive Unlock Utility, Password, Unlock, Unlock Drive

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WD SMARTWARE SOFTWARE USER MANUAL Note: Erasing your drive also removes your password. If you still want to use a password to protect your drive, you will need to re-create it after restoring the WD SmartWare software and disk image. (See "Password Protecting the Drive" on page 22.) Using the Drive Unlock Utility To erase your external device when it is locked and you have forgotten or lost your password: 1. If you do not see a prompt to provide your password, then either: • Click the drive image above the Drive is locked message on the Home screen to display the Unlock your drive dialog: • Start the Drive Unlock utility by either: - Using your computer's file management utility to open the WD Unlocker virtual CD and double-clicking the unlock application file-either Unlock.exe or WD Drive Unlock.exe, depending on the type and model of the external drive - Clicking Start > My Computer and double-clicking the WD Unlocker virtual CD icon under Devices with Removable Storage The unlock dialog that displays depends on the type and model of the external device: 2. Make five attempts to unlock the drive by: a. Typing a password in the Password box. b. Clicking Unlock or Unlock Drive. MANAGING AND CUSTOMIZING THE DRIVE - 44

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WD SMARTWARE SOFTWARE
USER MANUAL
MANAGING AND CUSTOMIZING THE DRIVE
– 44
Note:
Erasing your drive also removes your password. If you still want to use a
password to protect your drive, you will need to re-create it after restoring
the WD SmartWare software and disk image. (See “Password Protecting
the Drive” on page 22.)
Using the Drive Unlock Utility
To erase your external device when it is locked and you have forgotten or lost your
password:
1.
If you do not see a prompt to provide your password, then either:
•
Click the drive image above the Drive is locked message on the Home screen to
display the Unlock your drive dialog:
•
Start the Drive Unlock utility by either:
-
Using your computer’s file management utility to open the WD Unlocker virtual
CD and double-clicking the unlock application file—either
Unlock.exe or WD
Drive Unlock.exe
, depending on the type and model of the external drive
-
Clicking
Start
>
My Computer
and double-clicking the WD Unlocker virtual
CD icon under Devices with Removable Storage
The unlock dialog that displays depends on the type and model of the external
device:
2.
Make five attempts to unlock the drive by:
a.
Typing a password in the
Password
box.
b.
Clicking
Unlock
or
Unlock Drive
.