Xerox 2218 User Guide - Page 194

01_UG.book Page 16 Wednesday, March 7, 2007 3:00 PM Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message displays Fewer copies from the Toner Cartridge than expected Printing Problems SUGGESTED SOLUTION Fan the stack of paper, then turn it over in the tray. Replace paper in paper tray with a fresh supply. Check/adjust paper guides. Ensure that the paper is the proper paper weight 80 g/m² (20 lb) bond paper is recommended. Check for copy paper or pieces of copy paper remaining in the product after a paper jam has been cleared. Toner may be lodged in the cartridge. Remove the Toner Cartridge. Shake the Toner Cartridge and tap along the top of the Toner Cartridge over a waste receptacle. Take care not to touch the exposed toner on the left side of the cartridge. Avoid the following: original pictures, solids, or heavy lines. Do not power on and off frequently. Avoid leaving the Document Feeder open while copies are being made using the Document Glass. PROBLEM The product does not print PROBABLE CAUSE SUGGESTED SOLUTION The IEEE-1284 Parallel Check the cable connection. cable or USB cable is not connected properly. The IEEE-1284 Parallel cable or USB cable is defective. Check the cable with a computer and printer that work. If printing is still not possible, replace the cable. The port setting is incorrect. Check the printer settings in the Windows Control Panel to ensure that the print job is being sent to the correct port. (For Example: LPT1.) The toner and drum cartridges are not installed properly. Check that the toner and drum cartridges are installed properly. The printer driver may not Reinstall the software. be installed properly. The Parallel port cable Use an IEEE-1284 compliant Parallel port specifications may not be cable. correct. Page 10-16 Xerox FaxCentre 2218 User Guide