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Xerox M15I WorkCentre M15/M15i User Guide - Page 158

Calling the Welcome Center, Customer Support Telephone Number

UPC - 095205024050

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Troubleshooting Calling the Welcome Center If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly. If the problem persists, contact the Xerox Welcome Center or the local Xerox representative. The serial number of the machine will be required, together with any relevant error codes l For information on locating the serial number, please refer to "Customer Support" on page 1-5. Customer Support Telephone Number The Xerox Welcome Center or local representative telephone number is provided when the WorkCentre M15/M15i is installed. For convenience and future reference, please record the telephone number in the space below: Welcome Center or local representative Telephone Number: Xerox US Welcome Center: 1-800-821-2797 Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769) Page 11-12 Xerox WorkCentre M15/M15i User Guide

Section	Page
1 Welcome	7
Introduction	8
About This Guide	9
Related Information Sources	10
Customer Support	11
Safety	12
Safety Standards	14
Regulatory Information	15
Laser Safety	16
The Electricity at Work Regulations - UK ONLY	17
Regulations - Europe	20
Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive	20
Regulations - USA	21
Fax Send Header Requirements	21
Data Coupler Information	21
Regulations - Canada	23
Environmental Compliance	24
Energy Star®	24
2 Getting Started	25
Unpacking	26
Making Connections	28
Installing Drum and Toner Cartridges	30
Loading Paper	32
Setting the Language (M15 only)	35
Setting the Language and Country (M15i only)	36
Setting the Local ID and Name (M15i Only)	37
Setting the Date and Time (M15i Only)	39
Installing Software	40
3 Product Overview	41
Overview of Features	42
Scan Once and Print Many	42
Perform Different Tasks Simultaneously	42
Make Copies Look Like Originals	42
Be Environmentally Friendly	42
Print Documents from a PC	42
Scan Documents to Create Electronic Files (M15i Only)	43
Fax Documents (M15i Only)	43
Machine Overview	44
Configurations	44
Components	45
Control Panel Overview	47
WorkCentre M15i	47
WorkCentre M15	49
Overview of Modes	50
Copy	50
Fax	50
Scan	50
Using Characters	51
Keypad Character Assignment	52
4 Copy	53
Copying Procedure	54
Copy Features	58
Feature Description	58
Resetting the Copy Features	61
5 Paper and Other Media	63
Loading Paper	64
Preparing paper for loading	64
Using the Paper Cassette	64
Using the Bypass Tray	67
Media Specifications	70
Media Sizes and Types	70
Media Guidelines	71
Special Media Guidelines	72
6 Fax (M15i Only)	73
Faxing Procedure	74
Fax Features	78
Feature Description	78
Resetting the Fax Features	79
Advanced Fax Features	80
Feature Description	80
Fax Job Management	83
Cancelling a Fax	83
Confirming a Transmission	83
Monitoring Dual Job Status	84
Adding to or Cancelling a Scheduled Operation	85
Dialing Methods	86
Method Description	86
Receiving a Fax	91
Receive Modes	91
Secure Receive	93
Fax Reports	96
Reports Available	96
Printing a Report	96
7 Print	97
Printing Procedure	98
Printing Options	100
Accessing Printer Settings	101
Printer Properties Tabs	102
Control Options	103
8 Scan (M15i Only)	105
TWAIN Scanner Program	106
Scanning Procedure	107
9 Machine Administration	109
Setup Overview	110
System Data Settings	111
Changing the System Data Options	114
Setting the Language (M15 only)	115
Setting the Language and Country (M15i only)	116
Setting the Local ID and Name (M15i Only)	117
Setting the Date and Time (M15i Only)	119
System Setup Options	120
Setting the System Setup Options	123
Memory Clear	124
Clearing the Memory	124
Adjusting Speaker Volume (M15i Only)	125
Reports	126
Printing Reports	127
ControlCentre 5.0	128
Installing ControlCentre 5.0	128
Running ControlCentre 5.0	128
Using ControlCentre 5.0	129
10 Maintenance	135
Cleaning	136
Cleaning the Document Glass and Cover	136
Control Panel and LCD	137
Document Feeder and Collate Tray	137
Ordering Supplies	138
Customer Replaceable Units	139
Toner Cartridge	139
Drum Cartridge	143
11 Troubleshooting	147
General	148
Fault Clearance	149
Document Jams	149
Paper Jams	151
Fuser Area	153
Paper Exit Area	155
Duplex Jam	157
Bypass Jam	157
Calling the Welcome Center	158
Customer Support Telephone Number	158
LCD Error Messages	159
Copier Problems Solution Chart	161
Printing Problems Solution Chart	163
Faxing Problems Solution Chart	165
Resetting the Machine	167
12 Specifications	169
Introduction	170
Printer Specifications	171
Fax Specifications	172
Scanner and Copier Specifications	173
General Specifications	174
Media Specifications	175