Xerox M15I WorkCentre M15/M15i User Guide - Page 164

Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Printing is too slow The computer parallel port may not be set for high speed communications. If the computer is equipped with an ECP parallel port, enable this mode of operation. Refer to the Enabling High Speed Printer Communications section of the PC's user guide. If using Windows 95, the Point to the Start Task bar and then click spool setting may be set Settings, then Printers. Click the product incorrectly. icon with the right mouse button. Click Properties and then spool settings on the Details tab. Enter the required setting from the available choices. Computer may not have Install more RAM in the computer. enough memory (RAM). Print job is too large Reduce resolution from 600 dpi to 300 dpi. Irregular faded patches of print There is a paper quality Use only paper that meets the specifications problem. required by the product. Toner may be unevenly Remove the toner cartridge and shake it distributed. gently to distribute the toner evenly. Then reinstall the toner cartridge. Black staining There is a paper quality Use only paper that meets the specifications problem. required by the product. Character voids The paper may be too Try printing with a different batch of paper. dry. Background scatter The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture from the air. Printing over uneven surfaces. If printing onto envelopes, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Missing characters The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture from the air. Page 11-18 Xerox WorkCentre M15/M15i User Guide