Xerox M15I WorkCentre M15/M15i User Guide - Page 161

Copier Problems Solution Chart, SUGGESTED SOLUTION - service manual

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Troubleshooting DISPLAY Not Assigned Polling Error Line Busy MEANING SOLUTION The speed dial location selected has no number assigned to it. Dial the number manually with the numeric keypad or assign the number to a speed dial location. When setting up to poll another fax machine an incorrect poll code has been used. Enter the correct poll code. The remote fax machine being polled is not ready to respond to the poll request. The remote operator should know in advance that their machine is being polled and have the machine loaded with the originals. The remote fax didn't answer Try resending the fax. Copier Problems Solution Chart The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service. CONDITION SUGGESTED SOLUTION The LCD does not turn on Check that the product is plugged into an electrical receptacle and ensure that there is power to the receptacle. Ensure the ON/OFF switch is in the ON position. Copies are too light or too dark If the original is light, use the Lighten/Darken button to darken the image. If the original is dark, use the Lighten/Darken button to lighten the image. Smears, lines, marks, or spots If defects are on the original, press the Lighten/Darken button to adjust on copies the image. If no defects are on the original, clean the Document Glass and underside of the document cover. If the problem still persists, clean the Drum Cartridge. Refer to "Cleaning the Drum" on page 10-9. Copy image is skewed Ensure that original is positioned correctly on the Document Glass. Check that copy paper is loaded correctly. Xerox WorkCentre M15/M15i User Guide Page 11-15

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Xerox WorkCentre M15/M15i User Guide
Page 11-15
Troubleshooting
Copier Problems Solution Chart
The following chart lists some conditions that may occur and the recommended solutions.
Follow the suggested solutions until the problem is corrected. If the problem persists, please
call for service.
Not Assigned
The speed dial location selected has
no number assigned to it.
Dial the number manually with the
numeric keypad or assign the number
to a speed dial location.
Polling Error
When setting up to poll another fax
machine an incorrect poll code has
been used.
Enter the correct poll code.
The remote fax machine being polled
is not ready to respond to the poll
request.
The remote operator should know in
advance that their machine is being
polled and have the machine loaded
with the originals.
Line Busy
The remote fax didn°t answer
Try resending the fax.
DISPLAY
MEANING
SOLUTION
CONDITION
SUGGESTED SOLUTION
The LCD does not turn on
Check that the product is plugged into an electrical receptacle and
ensure that there is power to the receptacle.
Ensure the ON/OFF switch is in the ON position.
Copies are too light or too dark
If the original is light, use the Lighten/Darken button to darken the
image.
If the original is dark, use the Lighten/Darken button to lighten the
image.
Smears, lines, marks, or spots
on copies
If defects are on the original, press the Lighten/Darken button to adjust
the image.
If no defects are on the original, clean the
Document Glass
and
underside of the document cover.
If the problem still persists, clean the Drum Cartridge.
Refer to
°Cleaning the Drum± on page 10-9
.
Copy image is skewed
Ensure that original is positioned correctly on the
Document Glass
.
Check that copy paper is loaded correctly.