1993 Pontiac Sunbird Owner's Manual - Page 221

1993 Pontiac Sunbird Manual

Page 221 highlights

Customer Assistance Information Vehicle Identification Number(this is be quickly resolvedat thatlevel. If the the matter has already been reviewed with available from vehicle registration or title, or plate abovethe left top the the Sales, Service, orParts Manager, of the instrument panel and visible contact the owner of the dealership or through the windshield.) the General Manager. Dealership name and location STEP TWO - If after contacting a member of dealership management, it Vehicle delivery date and present appears your concerncannot be mileage resolved by the dealership without Nature of concern further help, contact the Pontiac We encourage you to call the toll-free I Customer Assistance Centerby calling number listed previously in order to 1-800-PM CARES.In Canada, contact give your inquiry prompt attention. GM of Canada Customer Assistance However, if you wishto write Pontiac, four satisfaction and goodwill are Center in Oshawa by calling write to: .mportant to your dealerand Pontiac. 1-800-263-3777 (English) or Vormally, any concern with the sales 1-800-263-7854 (French). United States ;ransaction orthe operation of your Pontiac Division In Mexico, call (525) 254-3777. In tehicle will be resolved by your dealer's Puerto Rico or U.S. Virgin Islands, call Customer Assistance Center Sales or ServiceDepartments. One Pontiac Plaza 1-809-763-1315.In all other overseas Sometimes, however, despitethe best locations, contact GM North American Pontiac, MI 48340-2952 intentions of all concerned, Export Salesin Canada by calling Canada misunderstandings can occur. your If 1-416-644-4112. General Motorsof Canada Limited 2oncern hasnot been resolved to your For prompt assistance, please havethe Customer Assistance Centre, 163-005 satisfaction, the following steps should following information available give to 1908 Colonel Sam Drive be taken: the Customer Assistance Representative: Oshawa, OntarioL1H 8P7 STEP ONE Discuss your concern Your name, address, home and with a memberof dealership business telephone number management. Normally, concernscan Customer Satisfaction Procedure 220

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Customer
Assistance
Information
I
Customer
Satisfaction
Procedure
four satisfaction and goodwill are
.mportant to your
dealer and Pontiac.
Vormally, any concern with the sales
;ransaction
or
the operation of your
tehicle will
be
resolved
by
your
dealer’s
Sales
or
Service Departments.
Sometimes,
however,
despite
the best
intentions
of
all
concerned,
misunderstandings
can
occur.
If your
2oncern
has not been resolved to your
satisfaction, the following steps should
be taken:
STEP
ONE
-
Discuss
your
concern
with a
member
of
dealership
management.
Normally,
concernscan
be
quickly
resolved at
that level. If the
matter has already
been
reviewed
with
the Sales,
Service,
or Parts Manager,
contact the owner
of
the dealership
or
the General
Manager.
STEP
TWO
-
If after
contacting
a
member of dealership management, it
appears your
concern cannot be
resolved by the dealership without
further help, contact the Pontiac
Customer Assistance
Center by calling
1-800-PM
CARES.
In Canada, contact
GM
of Canada Customer Assistance
Center in Oshawa by calling
1-800-263-3777
(English)
or
1-800-263-7854 (French).
In Mexico,
call (525) 254-3777. In
Puerto Rico
or
U.S.
Virgin
Islands,
call
1-809-763-1315.In all other overseas
locations, contact GM North American
Export
Sales in Canada by calling
For prompt assistance, please
have
the
following
information
available
to give
the Customer
Assistance
Representative:
Your name, address, home and
1-416-644-4112.
business telephone number
Vehicle
Identification
Number (this is
available
from
the vehicle
registration
or
title,
or
the plate
above the left
top
of the instrument
panel
and
visible
through the windshield.)
Dealership
name
and
location
Vehicle
delivery
date
and
present
Nature
of
concern
We encourage you to call the toll-free
number
listed
previously
in
order
to
give your
inquiry
prompt
attention.
However,
if
you
wish to write
Pontiac,
write
to:
United
States
Pontiac
Division
Customer
Assistance
Center
One
Pontiac
Plaza
Pontiac, MI 48340-2952
Canada
General
Motors of Canada
Limited
Customer
Assistance
Centre,
163-005
1908
Colonel
Sam
Drive
Oshawa,
Ontario L1H
8P7
mileage
220