1993 Pontiac Sunbird Owner's Manual - Page 222

1 ' program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, Both Pontiac and your Pontiac dealer you may contact the BBB using the tollare committed to making sure you are free telephone number or at the address completely satisfiedwith your new listed below: vehicle. Our experience has shown that, if a situation arises where you feel your BBB AUTO LINE Council of Better Business Bureaus concern has not been adequately 4200 Wilson Boulevard addressed, the Customer Satisfaction Suite 800 Procedure described earlierin this Arlington, VA 22203 section is very successfulat resolving To assist owners who have hearing Telephone: 1-800-955-5100 difficulties, Pontiac has installed special problems. To file a claim, youl be asked to wl i TDD (Telecommunication Devices for There may be instances where an provide yourname and address,'your impartial third-party can assist in the Deaf) equipmentat itsCustomer arriving at a solution to a disagreement Vehicle Identification Number (VIN), Assistance Center. Any hearing or and a statement of the natureof your regarding vehicle repairs or speech impaired customer who has complaint. Eligibility is limited by interpretation of the New Vehicle access to a TDD or a conventional vehicle ageand mileage, and other teletypewriter (TTY) can communicate Limited Warranty. To assist in resolving these disagreements Pontiac voluntarily factors. with Pontiacby dialing: participates in BBB AUTO LINE. We prefer you utilizethe Customer 1-800-TDD-PONT. TDD users in Satisfaction Procedure before you resort Canada can dial 1-800-263-3830. BBB AUTOLINE is an out-of-court to AUTO LINE, but you may contact program administered by the Better the BBB at any time.The BBB will Business Bureau system settle to attempt to resolve the complaint serving disputes between customers and as an intermediary between you and automobile manufacturers. This When contacting Pontiac, please remember that your concernwill likely be resolved inthe dealership, usingthe dealership's facilities, equipmentand personnel. That is why we suggest you follow StepOne first if you have a concern. GM Participation inBBB AUTO LINE- Alternative Dispute Resolution Program * Customer Assistancefor the Hearing or Speech Impaired fTD0