1993 Pontiac Sunbird Owner's Manual - Page 223

Customer Assistance Information Pontiac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM willbe bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from time you the file a claim until a decision is made. Some state laws may require you use to this program before filing a claim a with state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100or the Pontiac Customer Assistance Center at 1-800-PM CARES. *This program may not be available inall states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance information booklet. General Motors reservesthe right to change eligibility limitations andlor to discontinue its participation in this program. 'REPORTING SAFETYDEFECTS VUYPORTING SAFETY DEFECTS TO THE C'ADL4N TO THE UNITED STATES GOVERNMENT GOLUNMENT If you believethat your vehiclehas a defect which could cause a crash or could cause injury or death, you should immediately inform National the Highway Traffic Safety Administration (NHTSA), in addition to notifymg General Motors. If NHTSA receives similar complaints, it may open an investigation,and if it finds that a safety defect exists a in group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involvedin individual problems between your you, dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C.area) or write to: NHTSA U. S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safetyfrom the Hotline. If you live in Canada, andyou believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in additionto notifying General Motors Canada of Limited. You may write to: Transport Canada Box 8880 Ottawa, Ontario K1G 3J2 W3PORTRvG SAFETYDEFECTS TO G E W W MOTORS In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you'll not@ Please us. call us at 1-800-PMCARES,or write: Pontiac Division Customer Assistance Center One Pontiac Plaza Pontiac, MI 48340-2950 In Canada, pleasecall us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motorsof Canada Limited Customer Assistance Center, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7