1998 Pontiac Grand Prix Owner's Manual - Page 376

BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program is available or This programis available in all 50 states and the District free of charge to customers who currently own lease a of Columbia. Canadian owners refer to your Warranty GM vehicle. and Owner Assistance Information booklet for If you are not satisfied after following the Customer information on the Canadian Motor Vehicle Arbitration Satisfaction Procedure, you may contact the BBB using Plan (CAMVAP). General Motors reserves the right to the toll-free telephone number, or write them at the change eligibility limitationsandor to discontinue its following address: participation in this program. BBB AUTO LINE Both Pontiac and your Pontiac dealer committed to are Council of Better Business Bureaus, Inc. making sure you are completely satisfied with your new 4200 Wilson Boulevard vehicle. Our experience has shown that, a situation if Suite 800 arises whereyou feel your concern has not been Arlington, VA 22203- 1804 adequately addressed, the Customer Satisfaction Telephone: 1-800-955-5 100 Procedure described earlier in this section is very successful. To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN) There may be instances where an impartial third party and a statement of the nature of your complaint. can assist in arriving a solution to a disagreement at Eligibility is limited by vehicle age and mileage, and regarding vehicle repairsor interpretation of the New other factors. Vehicle Limited Warranty.To assist in resolving these disagreements, Pontiac voluntarily participates in BBB AUTO LINE. GM Participation in an Alternative Dispute Resolution Program 8-9