1998 Pontiac Grand Prix Owner's Manual - Page 377
1998 Pontiac Grand Prix Manual
Page 377 highlights
We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure beforeyou resort to AUTO LINE,but you TO THE UNITED STATES may contact theBBB at any time. The BBB will attempt GOVERNMENT to resolve the complaint serving as intermediary. If an this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has defect which could a be scheduled where eligible customers may present their cause a crash or could cause injury death, you should or case to an impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to The arbitrator will make decision which you may a accept or reject.If you accept the decision, GM will be notifying General Motors. bound by that decision. Theentire dispute resolution If NHTSA receives similar complaints, may openan it procedure should ordinarily take about days from the 40 investigation, andif it finds thata safety defect exists in time you file a claim until a decision is made. a group of vehicles, may order a recall and remedy it campaign. However, NHTSA cannot become involved Some state laws require you to use this program may or before filing a claim witha state-run arbitration program in individual problems between you, your dealer General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Pontiac Customer To contact NHTSA, you may either call the Auto Safety Assistance Centerat 1-800-PM-CARES. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information NHTSA, U.S. Department of Transportation Your vehicle comes with separate warranty booklet a Washington, D.C. 20590 that contains detailed warranty information. You can also obtain other information about motor vehicle safety from the Hotline. 8-10