Aastra 9417CW 9417CW User Guide

Aastra 9417CW Manual

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  • Aastra 9417CW | 9417CW User Guide - Page 1
    9417CW Installation and User Guide
  • Aastra 9417CW | 9417CW User Guide - Page 2
    9417CW Telephone Important Tips • Wait for at least two rings to allow the phone to identify a caller and display the caller's name and/or number. You will have to subscribe to a Calling Line Identification service to take advantage of this feature. • If the Handsfree mode (speakerphone) is not
  • Aastra 9417CW | 9417CW User Guide - Page 3
    or modem 6 Checking your telephone 7 Desk Mounting 7 Optional Wall Mounting 7 Adjusting the Display 7 The Set Options Key 7 Basic Features 8 Making a call 8 Answering a call 8 Putting a call on hold 8 Switching between two lines ..........9 Making a Conference call 9 Extension in Use
  • Aastra 9417CW | 9417CW User Guide - Page 4
    messages and lights ...........35 The Callers List screen 35 Knowing when you have a message 35 Clear Message Waiting 35 Clear the Check Line Cord Message 36 General display messages 36 Callers List display messages ......37 Learning about the lights 38 Set indicator light messages ........38
  • Aastra 9417CW | 9417CW User Guide - Page 5
    is designed to take full advantage of the latest services offered by your local telephone company. When you subscribe to services such as Calling Line Identification and Call Waiting Identification† through your local telephone company, your 9417CW will show you all the caller information you'll
  • Aastra 9417CW | 9417CW User Guide - Page 6
    Key Panel Backlit Moveable display Light Left/right arrows Sliding panel Down/up arrows Number card and lens Hold Rls Link Redial Dial Conference Line 2 Line 1 H aMn ud tsef r e e Contrast Directory Callers Save Delete Handset Volume bar Dial pad Set Options 6 memory keys 2
  • Aastra 9417CW | 9417CW User Guide - Page 7
    on the phone. This telephone. The Options List provides nine options that personalize the features of your telephone. See "The Setup and Options lists" on page 4. Hold Key - Places a call calls on two line keys together. Line 2 Line Keys - Selects Line 1 or Line 2 and turns on Handsfree if you Line
  • Aastra 9417CW | 9417CW User Guide - Page 8
    you to mute a handsfree call so that a caller cannot phone. The Setup and Options lists Setup List 0. Change display language 1. Enable headset 2. Enter dialing restrictions 3. Enter area codes 4. Change answer mode 5. Set prime line 6. Add a timer key 7. Security Feature 8. Check line cord Page
  • Aastra 9417CW | 9417CW User Guide - Page 9
    Follow the instructions below to install your 9417CW telephone. Connecting the handset cord Connecting the power adaptor ! Attach one end of the handset cord to the handset and the other end to the handset jack. Connecting the Line Cord when†... ...lines 1 and 2 are on the same line cord Attach
  • Aastra 9417CW | 9417CW User Guide - Page 10
    machine. This line cord is not supplied with the telephone. 1 2 To avoid potential electrical shock hazard to personnel or damage to the telephone, use AC voltage 220-240V, Input: 220/240VAC, 50/60Hz, 10W and Output: 16VAC 250mA. Substitution of non-approved equipment will void the Aastra Telecom
  • Aastra 9417CW | 9417CW User Guide - Page 11
    over to the right to reveal the Set Options key. †We recommend that you use a wall mounting plate which is available through your telephone company. If you are going to wall mount your 9417CW, use a 20 cm (8") line cord (not supplied). Note: The Ringer Equivalence Number (REN) is 1.4B for the
  • Aastra 9417CW | 9417CW User Guide - Page 12
    Mute or press the key for the line you want to Calling Line Identification information is sent from the telephone company to your 9417CW telephone between the first and second ring (if you subscribe to the Calling Line Identification service from your telephone company). Therefore, if you want the
  • Aastra 9417CW | 9417CW User Guide - Page 13
    the handset. 3. To retrieve the call, press Line X . If you don't retrieve the call within 15 minutes, the call is automatically dropped. Note: The 9417CW automatically releases a call on hold when a person on an extension telephone on the same line picks up the call. If you don't hang up the
  • Aastra 9417CW | 9417CW User Guide - Page 14
    using a line, the line indicator light for that line (located beside the line key) is illuminated. Line indicator lights let you know if a line is available for you to use. Also see Extension in use on page 34. Making a Handsfree call You don't have to use the handset to use your telephone. Instead
  • Aastra 9417CW | 9417CW User Guide - Page 15
    the last number you called appears on the screen. You can scroll through the list to view the other numbers. To make a call from the Redial List the handset or after pressing , Handsfree Mute Dial , or Line X , your telephone auto- matically dials the last number in the Redial list without
  • Aastra 9417CW | 9417CW User Guide - Page 16
    caller will not appear on your display screen. Contact your local telephone company to subscribe or unsubscribe to Calling Line Identification with Call Waiting Identification services. † You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service. 12
  • Aastra 9417CW | 9417CW User Guide - Page 17
    the date and time If you subscribe to the Calling Line Identification service from your telephone company, the date and time are set automatically after you receive your first incoming call. If you do not subscribe, you must set the date and time manually To set the date and time: 1. Press the Set
  • Aastra 9417CW | 9417CW User Guide - Page 18
    Press ⁄ and follow the instructions on the display. When picking line. Controlling the handset volume While you are on the telephone , you can press the left or right side of the volume bar to adjust the handset volume. The handset volume returns to normal after you have completed your call
  • Aastra 9417CW | 9417CW User Guide - Page 19
    9417CW a name, the item is sorted by telephone number. The Directory items with only a telephone number are numerically sorted at the beginning of Entering Names on page 16.) 6. Press Save . Saving an active call into the Directory To save an active call: 1. Answer or make a call. 2. Press Save
  • Aastra 9417CW | 9417CW User Guide - Page 20
    to enter one. If you do not want to enter a name, go to step 5. To enter a name, use the dial pad. (See Entering Names on page 16.) 5. Press Save . 6. Press Rls . Entering Names You can program names to correspond with numbers you have entered into the Directory or a memory key. The
  • Aastra 9417CW | 9417CW User Guide - Page 21
    either , Handsfree Mute Dial 4. To end the call, press Rls or hang up. , or Line X , Note: To leave the Directory at any time, press Directory or 5 takes you to the first "K" listing.) Use the letter chart shown under Entering Names on page 16. OR, to move down and up the list, press or . If you want to
  • Aastra 9417CW | 9417CW User Guide - Page 22
    Deleting items from the Directory To delete individual items: 1. Press Directory . 2. Press to find the item you want to delete. 3. Press Delete twice. You are still in the Directory. 4. Press Rls or Directory to exit the Directory at any time. To delete all items: 1. Press Directory . 2.
  • Aastra 9417CW | 9417CW User Guide - Page 23
    enter the Options List. 3. Use to scroll to number 5 or press 5 . 4. Press * if you want to see the calls for both lines at the same time. Press # if you want to see the calls for each line separately. † You must subscribe to your telephone company for the Calling Line Identification service. 19
  • Aastra 9417CW | 9417CW User Guide - Page 24
    about the Callers List Mode, see Setting the List Mode on page 20. 3. Find the item you want to dial out. 4. Lift the handset or press either , Handsfree Mute Dial 5. To end the call, press Rls or hang up. , or Line X . If you call a number from the Callers List and you don't get connected
  • Aastra 9417CW | 9417CW User Guide - Page 25
    press . Caution: The Callers List does not save changes. If you plan to call the number again, copy it to the Directory or a memory key. 6. To or Line X . To have the Callers List show local numbers without the area code and internal numbers as extensions, see Entering area codes on page 29.
  • Aastra 9417CW | 9417CW User Guide - Page 26
    List to the Directory or to a memory key: 1. Press Callers . 2. Press Line X . Note: This step is not necessary if the Callers List Mode is set prompted to enter one. To enter a name, use the dial pad. (See Entering Names on page 16.) If you don't want a name, go to step 7. 7. Press Save . 8.
  • Aastra 9417CW | 9417CW User Guide - Page 27
    save the numbers and names of your customers, business associates, or anyone you call frequently in 9417CW's six memory keys. You can store more numbers and names in the Directory. See the Directory section on page 15 for more information. To save a number and name: 1. Press Save . 2. Press the
  • Aastra 9417CW | 9417CW User Guide - Page 28
    labels and key caps.† Making calls from memory keys To call from a memory key: 1. Lift the handset or press Dial , or Line X . , Handsfree Mute pad mode on page 29. † Keep keys caps and the sliding panel away from small children. These small parts may come off the telephone if it is dropped.
  • Aastra 9417CW | 9417CW User Guide - Page 29
    keys. See Selecting the dial pad mode on page 29. Saving features in memory keys† For easy access, you can save the feature codes of telephone company services in your memory keys. This works well with network features such as Call Forwarding and Call Return. Some features require an On and Off
  • Aastra 9417CW | 9417CW User Guide - Page 30
    forward all incoming calls, you must turn the feature on for each line. Note: If the Live dial pad option is turned on, you do not have to lift the handset or press any other button. Pressing the memory key will automatically dial the feature code and put the telephone the diagram on page 24.) To
  • Aastra 9417CW | 9417CW User Guide - Page 31
    memory key where you stored the FeatureLight. The display shows FeatureLight ON or FeatureLight OFF. 2. Lift the handset or press either , Handsfree Mute Dial , or Line X . The feature and light turn on or off. (When the feature and light are on and you're not using the
  • Aastra 9417CW | 9417CW User Guide - Page 32
    key. 5. Press a memory key. 6. Press Save . 7. Label the timer key. (See the diagram on page 24.) 8. Press Rls . Using the Call Timer The timer key is used to time the length of a call. The timer key contains a separate timer for each line. To show the timer on the display: 1. Make or answer
  • Aastra 9417CW | 9417CW User Guide - Page 33
    With Live dial pad on, the telephone chooses the prime line and automatically dials out and turns on or prefix using this feature, your 9417CW telephone will remove that code or prefix from incoming numbers. For This may make it easier to identify local calls. You can enter three separate area codes or
  • Aastra 9417CW | 9417CW User Guide - Page 34
    2nd code>1 3rd code> 411 Any number beginning with 0, 1 or 411 could not be dialed from the telephone. However, the number 555-0411 could be dialed because it does not begin with the restricted digits. To enter restrictions, you will not be able to dial the emergency services number 911. 30
  • Aastra 9417CW | 9417CW User Guide - Page 35
    9417CW is equipped with a Security Numbers feature to keep selected numbers private when you dial. When you have entered a security number using this option, your telephone on the Redial List, refer to Using the Redial List on page 11. To enter a security number: 1. Press the Set options key
  • Aastra 9417CW | 9417CW User Guide - Page 36
    through jack number 1 and the Fax Switch peripheral is connected to pins 3 and 4 of jack number 2. See Basic Installation, on page 5 for more information. Note: If Line 2 of your 9417CW telephone has Call Waiting enabled, your Fax Switch peripheral may lose data or be disconnected if someone else
  • Aastra 9417CW | 9417CW User Guide - Page 37
    enabled. We suggest contacting the manufacturers Brock Telecom, UNEX, ACS Communications or Plantronics for compatible headsets/amplifiers. Selecting the answer mode When you select the answer mode, you are choosing which line is answered when both lines are ringing and you lift the handset or
  • Aastra 9417CW | 9417CW User Guide - Page 38
    in use When you lift the handset or press Handsfree Mute , the 9417CW telephone automatically selects the prime line. If your prime line is Line 2 and the peripheral device (e.g. fax machine) is using that line, the line is not selected and the message Extension in use appears on the first
  • Aastra 9417CW | 9417CW User Guide - Page 39
    light flashes slowly and the display shows Message Waiting or Line x Message Waiting Line 1 Line 2 after your Voice Mail has received a call. Contact your local telephone company to find out how you can subscribe to Voice Mail services. Clear Message Waiting There may be times when Message
  • Aastra 9417CW | 9417CW User Guide - Page 40
    either , Handsfree Mute Dial , or Line X . The call is forwarded from another telephone. The memory key is factory-programmed calls before you press Conference . Your Voice Mail service has received a call for you. To subscribe to Voice Mail service contact your telephone company. Both calls
  • Aastra 9417CW | 9417CW User Guide - Page 41
    List is empty Calls bumped=xx
  • Aastra 9417CW | 9417CW User Guide - Page 42
    You must subscribe to Voice Mail services from your telephone company for this feature to work. Line and Handsfree indicator light messages Feature Call is ringing on a line Call is on hold Call is on Handsfree on. Line is in use Microphone is muted Light Line indicator light flashes very quickly
  • Aastra 9417CW | 9417CW User Guide - Page 43
    but you can't hear dial tone. Your telephone lines may be wired differently from the telephone jack. To have a service person correct the wiring, contact your local telephone company. Also check to ensure that the Headset mode is disabled. The telephone wobbles. Check that the handset cord is placed
  • Aastra 9417CW | 9417CW User Guide - Page 44
    Line Identification† service, your telephone does not record incoming calls. Also, the Call Log option may be set to log no calls. See page 19 for information. I cannot dial a number in the Callers List. The caller may have an unknown number. How do I connect my fax to work with this phone? To
  • Aastra 9417CW | 9417CW User Guide - Page 45
    , so why can I not see who is calling on Call Waiting? Ensure that the Call Waiting Identification option (option 8) is on, and that you have subscribed to a Call Waiting ID† service from your telephone company. Also note that you will not receive Call Waiting ID when an extension is in use
  • Aastra 9417CW | 9417CW User Guide - Page 46
  • Aastra 9417CW | 9417CW User Guide - Page 47
    Index A Answer mode 33 answer longest 33 answer prime 33 selecting 33 Area codes 29 C Call Display see Calling Line Identification Call Waiting Identification 12 turning display on/off 12 Callers List deleting in 22 dialing long distance 21 display messages 37 editing 21 finding items 20
  • Aastra 9417CW | 9417CW User Guide - Page 48
    Handsfree 9 Handsfree/Mute Key 4 Helpful hints see Troubleshooting 39 Hold 8 automatic 9 Hold Key 3 I editing 24 labeling 24 Index-2 making calls from 24 predialing from 24 saving Feature right/left 3 up/down 3 O Options List 4 P Prime line 14 answering 33 changing 14 selecting 33 R Redial List 11
  • Aastra 9417CW | 9417CW User Guide - Page 49
    3 Setting date and time 13 ring tone and volume 14 Setup List 4 Switching between lines 9 T Timer key 28 adding 28 deleting 28 using 28 Troubleshooting 39 V Voice Mail 31, 35, 36, 38 Volume 14 handset 14 muting a handsfree call 10 ringer 14 speaker 14 turning the ringer on and off 13 Volume Key
  • Aastra 9417CW | 9417CW User Guide - Page 50
  • Aastra 9417CW | 9417CW User Guide - Page 51
  • Aastra 9417CW | 9417CW User Guide - Page 52
    GENERAL INQUIRIES If you have read the guide and you still have questions, call 1-800-574-1611 in Canada and the USA. In other areas, contact your telephone company. © Aastra Telecom Inc., 2010 P0844339 Revision 07
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9417CW Installation
and
User Guide