Aastra 9417CW 9417CW User Guide - Page 43

39

Troubleshooting

The display is in the alternate language.

You can change to the other language by pressing the Set Options key and

£

, then

pressing

‚

twice.

The cursor doesn’t move when saving in the Directory.

The number or name is too long. Numbers can be no longer than 24 digits and names can

be no longer than 16 characters.

There is no information on the display and the ringer volume is low.

Make sure the power adaptor is plugged in to a working electrical outlet.

I cannot hear a caller.

Make sure the handset cord is inserted securely into the jack and make sure the receiver

volume is high enough.

I answer the telephone and only hear the dial tone.

The call is on your non-prime line; press the line key with the flashing light to answer the

call. If this happens often, change your answer mode to Longest or change your prime

line.

The power is out and the display is blank.

9417CW still operates as a regular telephone during a power failure. You can dial using

the dial pad and you can receive calls, but the other keys and the display do not operate

until the power is restored. Only Line 1 works in this situation.

The display works but you can’t hear dial tone.

Your telephone lines may be wired differently from the telephone jack. To have a service

person correct the wiring, contact your local telephone company.

Also check to ensure that the Headset mode is disabled.

The telephone wobbles.

Check that the handset cord is placed in the channel between the stand and the telephone.

See the illustration on page 5.

I cannot program a memory key.

Some of the memory keys may be factory-programmed. These keys are locked and cannot

be erased or reprogrammed.

Callers are not identified on the display.

Let the telephone ring at least twice before answering. If that doesn’t work, you may not

have a Calling Line Identification

†

service. To subscribe, contact your local telephone

company.

†

This service may have a different name in your area.

Contact your telephone company for information.

Section	Page
Cover	1
9417CW Telephone Important Tips	2
Table of Contents	3
Introduction	5
Key Panel	6
Key Descriptions	7
The Setup and Options lists	8
Basic Installation	9
Connecting the handset cord	9
Connecting the power adaptor	9
Connecting the Line Cord when... ...lines 1 and 2 are on the same line cord	9
Connecting an optional fax machine or modem	10
Checking your telephone	11
Desk Mounting	11
Optional Wall Mounting	11
Adjusting the Display	11
The Set Options Key	11
Basic Features	12
Making a call	12
Answering a call	12
Putting a call on hold	13
Switching between two lines	13
Making a Conference call	13
Extension in Use	13
Making a Handsfree call	14
Putting a call on mute	14
Using the Redial List	15
Call Waiting Identification	16
Turning the display of Call Waiting Identification on or off	16
Changing the display language	17
Setting the date and time	17
Turning the ringer on and off	17
Setting the ring tone and ringer volume	18
Controlling the ringer volume	18
Controlling the handset volume	18
Controlling the speaker volume	18
Changing the prime line	18
Directory	19
Saving numbers and names to the Directory	19
Saving an active call into the Directory	19
Saving a memory key entry to the Directory	20
Entering Names	20
Making a call from the Directory	21
Finding items in the Directory	21
Editing in the Directory	21
Deleting items from the Directory	22
Callers List	23
Using the Callers List	23
Setting up the Callers List	23
Setting the List Mode	23
Finding an item in the Callers List	24
Making a call from the Callers List	24
Editing in the Callers List	25
Saving Callers List numbers to the Directory or a Memory key	26
Deleting from the Callers List	26
Memory keys	27
Saving numbers and names into memory keys	27
Saving from the display into memory keys	27
Saving an active call into a memory key	27
Labeling the memory keys	28
Making calls from memory keys	28
Editing memory keys	28
Deleting memory keys	29
Saving features in memory keys	29
Using feature keys	30
Saving a feature and light in memory keys	30
Using FeatureLight keys	31
Advanced Features	32
Adding a timer key	32
Using the Call Timer	32
Deleting a timer key	32
Selecting the dial pad mode	33
Entering area codes	33
Entering Dialing Restrictions	34
The Security Numbers Feature	35
The Fax Switch	36
Incoming Calls	36
Outgoing Calls	36
Setting the Fax Switch	36
Using a headset	37
Selecting the answer mode	37
Extension in use	38
Display messages and lights	39
The Callers List screen	39
Knowing when you have a message	39
Clear Message Waiting	39
Clear the Check Line Cord Message	40
General display messages	40
Callers List display messages	41
Learning about the lights	42
Set indicator light messages	42
Line and Handsfree indicator light messages	42
Viewing multiple display and light messages	42
Troubleshooting	43

Aastra 9417CW 9417CW User Guide - Page 43

Troubleshooting, The display works but you can't hear dial tone.

Page 43 highlights