Aastra OpenCom X320 User Guide - Page 154
Call°wait.°prot., Protection, Call°diversion:°Divert°, phone:°Immediately
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Call Queue Examples of Use ■ Configure the OpenPhone 27 under PBX Configuration: Ports: DECT-PP and assign the OpenPhone 27 its own telephone number. Check in the OpenPhone 27. ■ Under PBX Configuration: Call Distribution: Incoming or PBX Configuration: Call Distribution: Incoming PTP route all incoming calls to the number of the OpenPhone 65/OpenPhone 75 trunk key. ■ In the Configurator, create a new group called "Operators" under User Manager: User groups. Activate "Call queue", "Call waiting protection" and "Call forwarding" for this group and set the Dial out: External option appropriately. ■ Create a user called "Operator 1" under User Manager: User. Assign this user to the "Operators" user group. Assign the telephone numbers of the OpenPhone 65/OpenPhone 75 trunk key and the number of the mobile OpenPhone 27 to this user. ■ Activate Call wait. prot. (call waiting protection) on both terminals in the Protection menu. ■ Configure a function key on the OpenPhone 65/OpenPhone 75 which activates/deactivates a "call forwarding immediately" to the telephone number of the mobile OpenPhone 27 (in the menu Call diversion: Divert phone: Immediately). Use Incoming calls are routed to the OpenPhone 65/OpenPhone 75 manned by the operator, who then puts the calls through. A queue is used so that callers do not get a busy signal. The display on the OpenPhone 65/OpenPhone 75 indicates how many calls there are in the queue. If the operator wants to leave the workstation and take along the enquiry station, call forwarding to the OpenPhone 27 is activated by pressing a function key. Calls which are in the OpenPhone 65/OpenPhone 75 queue must still be answered on this telephone. New calls are signalled on the mobile OpenPhone 27 or enter its queue, allowing the OpenPhone 27 to be used as a mobile enquiry station. On returning to the workstation, the operator deactivates call forwarding by pressing a function key. Calls which are already in the queue are switched on the mobile OpenPhone 27. New calls are signalled on the OpenPhone 65/ OpenPhone 75 or enter its queue. 152