Aastra OpenCom X320 User Guide - Page 155
Group of Three Enquiry Stations, Call°wait.°prot., Protection, Calls:°Hunt°group
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Call Queue Examples of Use 12.2.2 Group of Three Enquiry Stations The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each equipped with an OpenPhone 65/OpenPhone 75. Configuration ■ Configure the multi-terminal access or the system access under PBX Configuration: Ports: S0. ■ Configure the three OpenPhone 65/OpenPhone 75 telephones under PBX Configuration: Ports: Upn. ■ Configure a trunk key with its own telephone number for each of the OpenPhone 65/OpenPhone 75 telephones under PBX Configuration: Devices: System telephones. ■ Configure a hunt group of the "parallel" type under PBX Configuration: Groups: Hunt Group, and include the three telephone numbers of the trunk keys in this hunt group. ■ Under PBX Configuration: Call Distribution: Incoming or PBX Configuration: Call Distribution: Incoming PTP route all incoming calls to the number of the hunt group. ■ In the Configurator, create a new group called "Operators" under User Manager: User groups. Activate "Call queue" and "Call waiting protection" for this group. ■ In the User Manager, configure a user for each of the three operators and assign these settings to the user group called "Operators". Allocate each User the telephone number of the trunk key of their system telephone. ■ Activate Call wait. prot. (call waiting protection) on all three terminals in the Protection menu. ■ Program a function key with the function "Sign on/sign off from hunt group" on the three system telephones (in the menu Calls: Hunt group). 153